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When I log into my Verizon messages on my phone or desktop it says checkaccess.do and won't show me my messages. What can I do?
I have this same issue. I chatted through the my Verizon app and was not able to get any help. They gave me the number to tech support which I have not called. Previously I was able to login without issue. Have you found any resolution?
CHRYOU9 I depend on my Verizon Messages. Let's make sure you can too. When did this start? What zip code are you in?
RosanneM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I tried calling tech support and they told me to try going to plans and services from the Verizon homepage and selecting send a message and it should open from there. When I tried it, it gave me the same error message. Mine was working just fine until 2 days ago and I have not got it working since then. Still the same issue.
Mine is doing the same thing. I don't know how to fix it and calling customer service was no help
We want you to be able to utilize Verizon Messages through desktop so you can keep in the loop with your contacts. Do you know if you currently have Integrated Messaging enabled?
HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this
This started abt 2-3 days ago. Everything is enabled. I could log in web app via my mobile browser and see messages then one day I couldn't and it has not fixed itself yet. it tries to take me to messages page but quickly reroutes with a site ending in checkaccess.do which is also what pops up on my screen with an option to 'open in' but there is nothing to open.
Mine does the exact same thing with the same error message.
We want to get this resolved. May we ask if this just began or you have always had these difficulties?
I have never had issues until about 3 days ago now.
Started for me three days ago same thing. Very annoying!
I'm zip code 75119 and The same issue started for me three days ago.
Same exact thing happens to me.
Anyone have any luck yet?
I am having the same problem. i have tried clearing my browser history, cookies, and cache but haven't been able to access the site via a web browser for the last three days. Very frustraing.
I have the same issue. cleared browser history, deleted all messages, reloaded verizon message app on my phone nothing worked. Interestingly I had a friend log in from their computer and that worked.
By worked I mean they were able to access my messages. I still am not able to access them
Well, I'm heartened to see that I'm not the only one having this issue! Here's something interesting, though. I have no problem accessing my "Send Messages" feature from Firefox or Internet explorer on my desktop at work, but cannot get Firefox or Safari to work at home, and the problem at home started about November 8th, I would say.
It does still work with Google's Chrome browser, as well as the Opera browser, for me at home, so please try Google Chrome and/or Opera and post your results to this thread.
I'm a Senior Software Engineer, Web App developer and Web site administrator and am used to figuring out stuff like this for my customers. My gut tells me it's a browser issue, but if we all started having problems around the same time, that doesn't quite make sense.
I'll see if there's some Firefox or Safari setting I can wrangle to get this to work at home. Not sure why my Firefox at work is working, but not my Firefox at home (maybe a plug-in or compatibility/version issue). My Firefox at work is version 45.4.0 and my Firefox at home is version 49.0.2, so this is worth exploring.
I will sink my teeth into this today. I can't find an email address on the site for issues like this, but I did find a mailing address. If I don't feel I'm chatting/emailing with the right support people, I will export this issue thread and mail it to VZW Internet Operations (ugh!). More to come, fellow message's!
Roseanne,
Please see my post from today (11/13). This appears to have started for many people around the November 8th timeframe. I can get the Send Message page to come up on my Chrome and Opera browsers at home, but not with Firefox version 49 or Safari (Mac OS X Sierra). At work, Firefox version 45 and Internet Explorer both work fine for me.
I would say it's probably a browser version issue and will explore more. Please have your folks focus on older versions of Firefox as well as Safari under the initial Mac OS X Sierra release. Safari was working under Mac OS X Sierra until about 4 or 5 days ago. Same with Firefox. It was working until about 4 or 5 days ago.
This should have been fixed more quickly than this, quite honestly. Or at least properly troubleshooted and diagnosed with an exact issue.
We want to take a closer look into this issue and have a ticket created to help expedite a resolution, Pcervant. Please reach out to us directly in one of the ways listed on this site: https://www.verizonwireless.com/support/contact-us/ We look forward to further assisting.
AmberK_VZW
hey i'm having the same issue just got off the phone with verizon spoke with customer service they are creating a ticket for a engineer to take a look at the issue
To everyone having this issue on their phone and/or desktop: Please try Chrome or Opera on your desktops/tablets/IOS/Android devices. These browsers may be a workaround. If you've got a Windows-based device, IE should work. It works for me on my Windows desktop at work. Chrome and Opera work for me at home. I feel I've got a workaround that buys VZW some time to fix it. If neither Chrome, Opera nor IE work for you, please let this thread know. I have a feeling that older versions of Firefox and Safari would work, but I'm having a little trouble locating downloads for earlier versions of these products.
Yay?
Amber,
Thanks on behalf of the growing group.
With further thought on your response to pcervant, I don't think you should be trying to take this issue down a separate rabbit hole as if it's an issue isolated to pcervant. Whatever is wrong is affecting multiple people, including myself. It would be nice to see progress towards a resolution posted on this thread for all of us. The ticket engineer should consider this thread the "ticket" and should keep us all posted here -- why not? We shouldn't all have to submit tickets to you folks.
It worked on Firefox on my desktop, but I still cannot get it to work on my phone. I downloaded Firefox, chrome and opera and none of them work.
Okay, but why would you message from your phone via the VZW web site and the "Send Message" functionality? Why wouldn't you just use messaging on the phone? I ask this because I logged into the VZW site on my phone and couldn't even find the "Send Message" functionality underneath "My Plans and Services". Where would I find this on my phone after using Firefox to log in to the VZW site? It seems like it would be easier to use the native messaging feature on the phone, but I'm not a big Web surfer on my phone so I will submit to the majority here. I'm guessing many of you are having trouble using the "Send Message" feature on your phones no matter what browser.
Please let me know where I would find this via my phone, 'cause it sure ain't under "My Plans and Services" the way it is on my desktop after a successful login to the VZW site.
The screen on my son's phone is cracked so he is trying to use it through his ipad. He cannot use it through the app bc the app wants to send a message to the phone in which he would not be able to read. That being said, he and I have both tried to access it on our apple devices through the web app without success. We have tried this through safari and chrome. I am, however, able to access it from my computer through chrome but not every time.
Your original post was helpful. I do believe this is something with verizon vs browsers just bc everyone began having this problem at the same time.
I really appreciate all your efforts, CHRYOU9. For the account’s security, that text verification to use the integrated messaging is a requirement, so we may be at a standstill with alternate options on your son’s line until we can get his phone repaired or replaced. What model phone does he have? Do you happen to have insurance www.phoneclaim.com/verizon ? I’m digging a bit deeper into what’s causing the error too. To clarify, do you get the same error when trying to log into a working phone’s Verizon Messages account while in Chrome? What model phone do you have that you’re trying to remotely access?
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport
Being able to view your messages is definitely important Bud2407. Text messaging is my main means of staying connected with family and friends, so I completely understand the importance of having it work properly.
Just to be clear, are you unable to view any of your messages when using Verizon Messages Verizon Messages FAQs | Verizon Wireless on your phone or computer? How long has this been happening? You mentioned your friend was able to log in and view your messages. How did he log in? Did you try logging in using the same method your friend did?
JohnB_VZW
We have apple products. I understand the reasoning behind it being able to send a text to confirm the number. Repairing or replacing the phone is not an option right now. I do not have insurance, but all of this is irrelevant to the issue at hand. I have tried to log in to the web app from a working phone and receive the same message. I have tried through an ipad as well. I have downloaded different browsers to see if the browser is the issue, but all attempts receive the same message. The desktop computer works, but a desktop is not mobile, thus the reason for this thread. @jenniferh_vzw The issue at hand is being experienced by more than just myself. Whether it is a mobile device or an ipad or tablet, the web app is not loading and instead popping up checkaccess.do. It is my understanding a "ticket" has been created. I am not sure what this means, but I am interested in knowing what verizon is doing to resolve this issue. It is a great inconvenience with the instant world we live in today.
I agree. The issue is that this worked for many of us up until last week and then just stopped. Now we cannot access what/how we want. We are all trying to find ways to fix it ourselves such as downloading new browswers such as Firefox or chrome, but what is Verizon doing to fix it? It has been over a week and we have not heard that Verizon is even aware of the problem, much less what is being done to fix it. Only that there is a ticket?? This is a big inconvenience for many of us and I personally agree with CHRYOU9 that in our instant world a week is too long to have to be inconvenienced.
I echo the sentiments and frustrations, though on my desktop, I have Chrome and Opera that work fine. I don't use the Send Message capability on my smart phone, but only because I am not a big user of it for stuff like this. Can someone lead me to the "Send Message" functionality on my Android smart phone? Is it supposed to be in the same place after a Firefox login, for instance? I couldn't find it. Or is there some VZW app through which all of you are trying to use the Send Message functionality?
This problem would be more urgent for me if I relied on it working on my Android device, but I don't know how to see if it works or not on it. Somebody please hold my hand on this and tell me how to find it! Thanks.
I've been having the same problem since the 8th as well. I have been using this service for years with no issue until now. I cannot log into Verizon messages from my mac computer or my iPhone. I tried downloading different browsers but still gives me the "checkaccess.do" error after logging in. My parents house gets no phone service so I rely on wifi & logging on to vtext.com to check my messages. Please fix this soon!!!!
I have been having the same issue since last week as well. I happened to google "check access.do" and this forum popped up. I've kept up with it since, coming back a couple of times each day. I am disappointed that nothing is being fixed. The last comment, someone suggested doing it on your phone by going to vtext.com, I did that and have the same checkAccess.do error pop up. Can someone please get this fixed?? When I saw that it is still happening, I called Verizon and they seem to not have a clue as to what I was talking about; despite someone previously calling and them saying a ticket was made for the engineer.
What's taking Verizon so long to fix this?? Been few weeks already.
It’s frustrating when you are having the same issues as others and it’s a must for you to rely upon your device, Courage17. Let me lead you to a resolution using messaging . What’s the make and model of your device? When did this issue start happening? Here’s a link to a great free app called “Verizon Messages” http://vz.to/1m4FfTm . The information presented shows how to use it on your desktop as well as your device.
Thank you,
Ed W
Ed,
I am sorry you are mistaken about my device dependence and my use case. This is not a device issue. This is a My Verizon web site issue, at a minimum. I have no problem using the Verizon Message app on my smart phone (Android-based). I downloaded it at VZW Jennifer's suggestion this morning and it works fine. Yippee. I also went to the vtext.com web site as suggested by more than one person and got the same bouncing "checkAccess.do" file dropping into my downloads folder. This was from my desktop. VZW Jennifer has the snapshot of this file and its contents.
Now when I go to the vtext.com web site on my smart phone, I get to the "Send a Message" stuff just fine for some reason. This seems to be a good workaround for smart phone access to this functionality, as is the Verizon Message app for my smart phone. I really don't care about that, though, as I want the functionality from my desktop using Firefox or Safari and I don't have that capability anymore, as of November 8th. Are you guys getting this?
I also have the My Verizon app on my smart phone and that works great. However, there is no "Send Message" capability that I have been able to locate in the My Verizon app and I can't find it on my smart phone in either Firefox or Chrome if I go to the VZW site and log in. The "My Plans and Services" area does not include "Send Message" when I use the My Verizon app, Firefox or Chrome (all on my browser).
Most of my VZW messaging is via my desktop computer using the Send Message option under My Plans and Services after logging in to My Verizon. I do sometimes use the Message+ application, which is integrated with my cell phone. I don't have any problems with Message+
I can no longer use Firefox or Safari on my desktop computer to successfully use "Send Message" after logging in to My Verizon and selecting "My Plans and Services". Chrome and Opera both work as backups but there is clearly a problem you guys haven't figured out, and I feel the focus needs to stop being on individual issues, as this started happening to all of us on or about November 8th. I would wager there are 100 other folks for each one of us, and these folks are satisfied enough with the workarounds they have.
To summarize, I have workarounds for my desktop (Chrome and Opera). I can also go to vtext.com on my smart phone via Firefox/Chrome and get to the Send Message area. I can also use the Verizon Message app on my smart phone.
I would suggest to the group that the Verizon Message+ app on Mac OS X Sierra (and probably available via the app store for iPad) may be a reasonable workaround to the troublesome "Send Message" feature in our web browsers on the My Verizon site. I don't use it a whole lot, but it's always reliable. Give it a look-see and let us know about your experience with it! It gets integrated with your phone as part of the install.
To Gafzini:
There is no readily apparent "Submit Feedback" capability available after a successful entry into the "Send a Message" functionality. I just did this via my Google Chrome browser. Please join the thread and give us the step-by-step to locate this functionality from the "Send a Message" area of the My Verizon web site pages. The only remotely close feature is the "Contact Us" link at the top of the page, and this is not specific to "Send a Message".
To everyone else:
I can't click on anything in Gafzini's email to connect to him/her. Neither hyperlink worked to connect to him/her or to the message as part of the full discussion, so here it is for all to see.
For those of you who rely on the Verizon Message app on your phone, there may be no solace here, but the navigation to vtext.com in my Firefox and Chrome browsers on my phone did work for me (as I stated above) if you haven't tried that yet. As I also stated above earlier, the Verizon Message app works perfectly for me on my Droid Mini.
Hopefully the bug will be figured out. It's odd that Firefox on my work desktop works fine when I log in to My Verizon and go to "Send a Message", but it's Firefox version 45 dot something, a different version from what's on my iMac (which does not work, of course), and a different OS platform as well (Windows).
I have called Verizon twice since Nov 8, and I have logged in through Explorer to "submit feedback" in the web app twice the last two days. Yes, my work computer works, but I don't really want to check my web messages on my work computer. In addition, the weekend is here, and I would like to check my messages online. When I spoke with a Verizon technical representative, she said it may take up to 96 hours for a fix, but it has been longer than 96 hours. Does anyone else have any information? I do not wish to download any additional apps. Regardless of the reason for not downloading additional apps (someone mentioned a broken phone and someone else mentioned no cell service/having to use someone else's computer or iPad), the web messages issue should've already been addressed and fixed. Someone changed something at some point, and there needs to be a resolution. We should not have to search for other ways or download additional apps. As customers, how can we get this particular issue fixed? I have called, I have submitted feedback, and I have posted here. I am wondering if this issue isn't being addressed seriously, and I am beyond frustrated.
I got a direct message from Jennifer of VZW and it appears that I can now access the Send Message feature from Firefox and Safari on my iMac desktop. Yay! Hopefully it is now working for all of the rest of you?
[Removed]
direct message removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator
This should be resolved now. It's working for me on Apple devices.
I am once again receiving the checkAccess.do error message on Apple products today, January 12, 2017, as of 7:30AM EST. Is anyone else having this same experience?
I am also receiving this error message again. A major inconvenience. I would love to know what the issue was before and how they corrected it and wish Verizon would have this corrected indefinitely.
I called Verizon the last time as well. I spent a good hour on the phone with the gentleman who was clueless about the error message. That was when I came across this forum, participated and followed. I was surprised to see it not working again as I, too, have been using this for years without issue. If I learn of anything I will post.
Add my name to the checkAccess.do crowd. Yes, I had the same problem in November but VZW did something to fix it, and how grateful I was! The problem recurred yesterday on my MacBook Pro running El Capitan 10.11.6, Safari 10.0.2. My iMac, however, running Mavericks 10.9.5, Safari 9.1.3 can Send Messages as before. So I have a workaround as long as I'm in my office at home. Please, please, VZW sort this one out!
Chryou9, thank you for your patience, as I know this has been an ongoing issue for you. We would like to look further into this to see what the results of your previous ticket were. This will help us locate the issue directly. Please reach out to us on one of our more direct platforms >> http://vz.to/2e3J7jh
MarcusS_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
