What do the different color chat bubbles mean in messenger + groups

[jgennusa]

As you can see, in the group below, one person has a blue chat bubble and the others are grey.  The one with the blue is the only one who does not receive the messages to his phone.  Please do not ask me a bunch of questions about versions of apps or who our carrier is.

i have just one simple question: what do the different colors signify exactly?

Also, please do not guess at it.  Somebody created this app and told it to display the different colors and that person should have told other employees what they mean.  It should be written down somewhere.  Hopefully Verizon has competent employees who are capable of answering this one simple question.

[vzw_customer_support]

It's important to understand how our handy Verizon Messages+ features work. I'm happy to clarify your concern about the conversation bubbles. The conversation bubbles don't signify anything by default. Rather, they are meant to be customized by you as a way to organize your contacts. For example, you might want to color code your work contacts all with the same color. To change the color of the bubbles: tap the three dots in the top right corner of the Verizon Messages+ app, select "customize"  and then "conversation bubble". Does this clarify? Also, are you still having issues with sending messages to that one contact? If so, do they have an iPhone?

Ryan_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jgennusa]

I'm going to assume that you cannot see the screenshot i posted in my question.

Thank you for the answer, however, i wasn't referring to the conversation bubbles.

After creating a group, and adding people to that group, when i vote the list of people in the group, each person has two icons to the far right of the screen. If i tap one icon (the phone), i can call that individual. If i tap the other icon, (the chat bubble), i can send that individual a private text message. It is this chat bubble to which i am referring.

3 people in that list have a gray chat bubble. 1 has a blue chat bubble. That one person does not receive the messages from any of the rest of us in the group. He does receive individual texts. He has an Android, i have an Android, and i know one guy has an iphone (i don't know about the other two).

[vzw_customer_support]

I appreciate the additional detail, jgennusa. We certainly want to resolve this for you. The blue bubble signifies that the other user has Messages + and is using the chat feature. Do you know if that user is able to send a receive regular MMS messages? Are they able to send and receive messages in other groups?

TracyB_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jgutow]

 the same problem in messenger, when the person in my participant list of a group has a blue bubble to the far right of their name on the group list, they do not getthe message + group messages. can this be fixed.

[vzw_customer_support]

Keeping you connected with text messaging is our goal jgutow, text messaging is how we all communicate. Don't worry we will make sure that yours are working as they should be. Did this start recently, how long has this been going on? What is the make and model of your phone?

RosanneM_VZW

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If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[LCSG]

I am having this same problem. I have a group in which one of the participants never receives our group messages (she is 1 of 2 with the blue chat bubble - interestingly the other one gets the messages). I've tried removing her and then adding her back, and I've even deleted the group and restarted it from scratch. She still doesn't get the group messages, which is a real pain because it's an active group and I have to copy and paste everything to her, which I simply do not have time for. I read that the blue chat bubble only means they also have message+, so I can't imagine why this person wouldn't be able to get the group messages. Help please!

[LCSG]

and I have a Moto Z2 Force

[deloused]

You performed diligent troubleshooting steps for everything on your end to try and resolve that with the contacts, and message threads. Since everyone else in the group receives the messages fine, and the one user doesn’t receive them it would then have to be an issue with the messaging app/device settings or network connection on the other party’s end. 

[vzw_customer_support]

Ensuring that everyone in your group thread receives all the messages is very important, LCSG. I am happy to assist. I appreciate all the troubleshooting steps you've done on your end. When you're sending the message, are you connected to the cellular network or Wi-Fi? Also, has the contact that is not receive the messages tried creating the group on their end? GregL_VZW

[scapaltal]

When I send an individual text message using message+ I do not have issues.  When I send as a group I have several that have blue chat bubbles that don't receive their messages.  I don't care or want to know what phone they have or what service they are using etc., etc.  If I send individually they receive.  So fix your app please to recognize my messages that I send to a group as individual texts and send them accordingly so that this is fixed.  Thank you.

[dbyrne723]

I am having the same issue with a group message and we both have Androids.  He says he has MMS and group texts enabled.  Has anyone been able to resolve this issue?

[vzw_customer_support]

dbyrne723-

The last thing that we want is for you to have issues with your messaging app. I'm here to help you find a solution. To confirm, are you using the Verizon Messaging Plus app? Is the other party able to receive your text message as SMS outside of the group text message? Is this only happening when on a group text message? I look forward to hearing back from you soon.

CarmenT_VZW

[Magtwo]

Same problem. Yes they do not receive the group message. They do get the private message.

[vzw_customer_support]

I am very eager to clear this up for you. I appreciate your situation and as you probably noticed, this this is a common occurrence when using the Facebook Messenger App. Our devices have software designed to be compatible with Verizon Apps. The blue bubbles are always iMessages and the green bubbles are all other texts that are not iMessages. We have found that when using the Verizon Message+ app, the group text issues are non existant. Unfortunately, we cannot trouble shoot third party apps like Facebook Messenger because it's not a Verizon product. We recommend to use our app, or you can always reach out to Facebook and ask them for help. Here's help if you decide to make the switch back to Message+: http://spr.ly/6600EgQfq.  TinaN_VZW

[CACTUSFLWR1]

Same problem here and what's strange is the person was on and active last year on group chat.  He never left the chat but his bubble turned blue.  

[Lizzydlm1]

Did you ever find a solution to this? I am having the same issue with two of my contacts. 

[danemacrae]

I am having the same issue as the original post. We have one person in the group chat, that is not able to receive group messages through the Verizon Messages Plus app. The icon next to their name/number in the recipients list is also blue (). i have moved the sim to a different device, and the trouble follows the SIM, so it is nothing to do with the device. it seems like the is being recognized by the app in some fashion. Verizon, can you reach out to your software/app support dept and see whats different with this number? thanks in advance

[vzw_customer_support]

danemacrae, 

We understand wanting to get to the bottom of why your contact isn't receiving any of the messages from the Enhanced Group you created. Since your photo contains actual phone numbers we recommend deleting the photo from the thread. Has this person ever been able to receive messages within the group? What model device does this person have? What messaging app are they using? The reason we're asking this information is that the Enhanced Groups use data instead of regular text/MMS messaging and could be the reason behind the issue. 

ShawnteJ_VZW

[oldave49]

i am having the same issue.

one pers . out of 14 on a group text list does not get messages.

i feel like the responses from verizon here are not even trying to be helpful.  it seems like a simple enough question

[chago26]

Same issue here.  17 out of 18 participants get my texts.  According to the person not receivng the group text she has Verizon as the carrier.  I'll check to see what messaging app they are using.