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Windows 10 Message+ stopped working a few days ago

Message+ on both of my Windows 10 computers stopped working a few days ago. Used to launch at startup and update the messages flawlessly. Then several days ago, the app launched and displayed my device/computers name and asked for my Verizon wireless number. I entered and clicked "Send Me A Text" which it did. My cell got the texted code which I entered on my computer and it replied "Invalid Pin. Please enter valid pin".

I've tried several more times and the problem still exists.

Please Help!!! Thanks

Comments

Verizon_Support

RI2

I personally keep in touch with everyone through messaging myself, so I understand the importance of getting this problem fixed right away. I can take a closer look at the area and resolve this messaging issue for you. What happens if you uninstall and then install the application again, see here https://vz.to/3rTzJYV

-Edward

RI2

Edward,

The new problem is I can't find the program on the Microsoft store. Then clicking launch opens the web app, but then each time it is launched I now have to authorize the computer access each time on my cell. This is pretty annoying.

What happened to the downloadable program I used to use without any problems? Can I still get that? If so how?

Thanks,

Roger

jarhead57

Same here. your link just gives the "web client" not what any of us are after.

Verizon_Support

We will get to the bottom of this together ASAP. More information is being sent here shortly. -Sean

Verizon_Support

If you are using Windows 10, you would not want to uninstall the desktop app for troubleshooting as new download is available at this time. The best course of action would now to be contact this application developer directly. This can be done by:
-Open the Message+ app.
-Click Menu > Get Help > Report a bug.

If you are not able to do it from your computer then you can do it from your phone by:
Visiting one of the following Apps and selecting the option to email the developer- App page on the Play Store for Android devices or App Store for iOS devices.

Here is more information:
https://www.verizon.com/support/knowledge-base-203105/
https://www.verizon.com/support/verizon-messages-faqs/

-Sean

RI2

When I launch the Desktop Message+ (1.0.17.0) on my Windows 10 machines I'm prompted to 'Send Me A Text' which I do. I receive the code on my cell and enter it on my computer and click log in. I get an 'Invalid Pin. Please enter valid pin', message on my desktop.

Suggestions?

jarhead57

Does anyone at Verizon even care? this is not good PR guys.

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