junk spam text
jwcanfield
Enthusiast - Level 2

I'm getting lots and lots of junk/spam type texts and that's a problem on many fronts.  First, they're using data.  Second, I can't find any way to stop it.  What is the solution or any input?

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1 Solution
Weth
Legend

Why do you think that doesn't help. That is the official way to report SPAM to Verizon so they can put systemic blocks on the source. You can also add 15 numbers to block. Finally, why do you think it is using data? Text messages do not use data.

Here is official way to handle SPAM, including the excellent advice from Acrillix

Spam Controls FAQs | Verizon Wireless

What should I do if I receive a spam text message?

Spam is considered an unsolicited commercial advertisement or any message that links to a virus or malicious software. Do not respond to the phone number or open any links in the message. Doing so could potentially compromise your personal information and/or your mobile device.

If the message is still on your device, follow the steps below to report the unwanted message:

  1. Be careful not to open any links and forward the suspected spam text message to short code 7726 (SPAM).
  2. Once received, we'll send you a text message asking for the "From" address.
  3. Reply to us with the "From" address of the unwanted message listed in the body of your text message.
  4. A free text message with a "Thank you" notification will be sent to you to verify receipt.
  5. The investigation will begin.

If you are using Verizon Messages, follow the steps below to report spam:

  1. Touch and hold the message. Be careful not to click on any links.
  2. When the option menu appears select Report Spam.
  3. The message will then be deleted from your device and you will be notified that the message was reported as spam.
  4. The investigation will begin

You've successfully reported an unwanted text message.

Notes:

  • You won't receive any further updates once you've received the final "Thank You" text message.


There are no charges for messages sent to or received from 7726.

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29 Replies
THUMPRZ
Enthusiast - Level 1

look im gettin 100s of this garbage texts i CANT BLOCK an even if i could it DONT matter the same texted comes from MULTIPLE  phone #s im so sick of this if their not callin their textin HELP PLEASE🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

vzw_customer_support
Customer Service Rep

We definitely know those spam texts can be terribly frustrating, THUMPRZ. We certainly want to help ensure those scammers aren't spamming you like that, and we recommend forwarding at least a few of them to SPAM or 7726. ZakC_VZW

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Hampton7c
Enthusiast - Level 1

@GD0405 I too am receiving SPAM messaging. I have read the previous responses on this thread, however. I can’t find any way to FWD the message to the 7726 without opening it. Opening texts can create a security vulnerability sometimes. Is there a way to not open a text but still FWD to the 7726? I’m on iOS. 

vzw_customer_support
Customer Service Rep

We understand your concern about opening a text message you know to be spam, Hampton7c. While most spam texts are not harmful in and of themselves, many contain harmful links that may cause issues when clicked on. The only way to forward a text and its contents is to first open the message. We recommend you do not click on any links within that message. Thank you for considering forwarding such messages to 7726 where our special team can analyze the content and take appropriate actions to help combat spam text messaging.

 

GeorgeS_VZW

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Weth
Legend

Why do you think that doesn't help. That is the official way to report SPAM to Verizon so they can put systemic blocks on the source. You can also add 15 numbers to block. Finally, why do you think it is using data? Text messages do not use data.

Here is official way to handle SPAM, including the excellent advice from Acrillix

Spam Controls FAQs | Verizon Wireless

What should I do if I receive a spam text message?

Spam is considered an unsolicited commercial advertisement or any message that links to a virus or malicious software. Do not respond to the phone number or open any links in the message. Doing so could potentially compromise your personal information and/or your mobile device.

If the message is still on your device, follow the steps below to report the unwanted message:

  1. Be careful not to open any links and forward the suspected spam text message to short code 7726 (SPAM).
  2. Once received, we'll send you a text message asking for the "From" address.
  3. Reply to us with the "From" address of the unwanted message listed in the body of your text message.
  4. A free text message with a "Thank you" notification will be sent to you to verify receipt.
  5. The investigation will begin.

If you are using Verizon Messages, follow the steps below to report spam:

  1. Touch and hold the message. Be careful not to click on any links.
  2. When the option menu appears select Report Spam.
  3. The message will then be deleted from your device and you will be notified that the message was reported as spam.
  4. The investigation will begin

You've successfully reported an unwanted text message.

Notes:

  • You won't receive any further updates once you've received the final "Thank You" text message.


There are no charges for messages sent to or received from 7726.

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nonameme
Newbie

The reason it doesn't work I press and hold the text - then the menu opens and it does not have a forward attached to it.

 

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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clalley
Newbie

The messages app on my note8 has no "report spam" on the options menu.
I tried to forward it to "7726".  It gives me the "select recipients" entry box.
Typing the number 7726 does not match anyone in my address book, so it does not give me the send button.
I click the "+" icon like I am adding a second recipient.
I don't add them, I just press "DONE"
It brings up something like a "subject" box, but unlabeled and and added "Fwd: " in that box.
I click the x box to kill this.
Now finally I get the send Icon and I send the message. 
I check the main messages page, sure enough it is sent.
I wait for the promised response from Verizon in item "c" in your solution.
Nothing ever comes back.  Silence from verizon, as others have reported when they have attempted this.  Something is broken.

So the person sending the spam is in NJ.  The phone number that shows up on the text comes from my area code.  Why does Verizon still allow spoofing?

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aetnar
Newbie

Try adding 7726 to your contacts - I named mine VZW Report Spam. That makes it (slightly) faster to forward junk spam texts because I just start typing 'spam' and it brings up the right number I otherwise would not remember.

Unfortunately it's not a real solution when they keep changing the phone#s they text you spam from, because I have not found any way to wildcard/group block the phone#s, only on a one-by-one basis (via my phone's OS, after I report it).

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vzw_customer_support
Customer Service Rep

aetnar, thank you for the tip about adding the number to your contacts. We are always working toward eliminating spam. Here is a web page https://www.verizon.com/support/block-unblock-services-faqs/ with all the options. Does this help? 

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vzw_customer_support
Customer Service Rep

As with all carriers we work closely with the FCC in an attempt to stop all spam from coming through. What exactly happens when you press forward on your spam message?

EllisandraC_VZW

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CandaceCB
Enthusiast - Level 1

This doesn't help because I learned through my identity theft protection plan that the new phone number assigned to me by Verizon is posted on the internet under the name of the previous owner, who was quite prolific about putting her number everywhere apparently. As a result, I get about 20 spam texts per day for "Sandra."

These are primarily offers to lend money, although I've also gotten a couple from the Elizabeth Warren campaign.

I've reported some of the numbers as spam and blocked more than 100 from my phone. No help.

It's too big of a headache to change my number again, especially since there's no guarantee that the next number won't have the same problem.

Hey, Verizon! Come up with a solution!

vzw_customer_support
Customer Service Rep

CandaceCB, your wireless experts are here! Was this the method that you were using for the Spam Text that you are getting:

 

Spam is an unsolicited commercial advertisement or any message that links to a virus or malicious software. Don't respond to the phone number or open any links in the message. Doing so may compromise your personal information and/or your mobile device.

If the message is still on your device, follow the steps below to report the unwanted message:

  1. Be careful not to open any links and forward the suspected spam text message to short code 7726.
  2. Once received, we'll send you a text message asking for the "From" address.
  3. Reply to us with the "From" address of the unwanted message listed in the body of your text message.
  4. A free text message with a "Thank you" notification will be sent to you to verify receipt.
  5. The investigation will begin.

If you are using Verizon Messages (Message+), follow the steps below to report spam:

  1. Touch and hold the message. Be careful not to click on any links.
  2. When the option menu appears, select Report Spam.
  3. The message will then be deleted from your device, and you'll be notified that the message was reported as spam.
  4. The investigation will begin.

You've successfully reported an unwanted text message.

Notes:

  • You won't receive any further updates once you've received the final "Thank You" text message.
  • There are no charges for messages sent to or received from 7726.

If not, can you try these steps for us and keep us posted on if this helps you. 

 

TakendraW_VZW

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RandomPerson2020
Enthusiast - Level 1

I have successfully forwarded spam to Verizon before. I was unable to get any copy / forward / delete menu for this message.  The particular text message I (and my daughter and son who have the same area code and prefix, and 19 strangers included in the "to" field) I received tonight did not allow me to forward.  It was from 7034024229@vzwpix...  [email address removed per the Verizon Terms of Service] and all those in the "to" group message were 703-402-xxxx. The only "message" was a weblink http://95.179.169.54/v4pnS . 

vzw_customer_support
Customer Service Rep

We appreciate the additional details. Have you tried blocking the number completely? What happened when you tried to forward the number?

 

AlfredoL_VZW

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rwp728
Newbie
Verizon Samsung Galaxy S5 message app has NO ability to forward OR block messages. Why do you think anyone can just forward a message or block it?
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vzw_customer_support
Customer Service Rep

That is a great call out, Rwp728. We do want to make sure our customers are not sent messages like these and can keep this from occuring. If you receive a spam message you can report it to us directly. Here is a link to review this more https://www.verizonwireless.com/support/block-unblock-services-faqs/#spam-texts. JasperM_VZW

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nutberry1
Enthusiast - Level 1

that VZ solution doesn't work

WilliamMorton
Enthusiast - Level 1

My spam comes from an email address, not a phone number. Every time I try to report it and provide the sending address VZW just keeps replying for me to send the number. THERE ISNT ONE

vzw_customer_support
Customer Service Rep

WilliamMorton, unwanted emails like that can get annoying. We do have block options at VerizonWireless.com/SpamControls. You can also mark those types of emails as Spam through your email, so you are less likely to receive any in the future. If you receive any emails you think are spam, you can forward it, along with the message header, to: phishing@VerizonWireless.com. 

EricaG_VZW