message plus wont scan qr codes
DAWMIS94
Enthusiast - Level 1

I have read many people including myself have been frustrated with not being able to scan the qr code  when trying to use the message plus app. I have spent hours with Verizon tecnical support and the problem has still not been solved. I just installed the Mysms app from the google store on my computer , Phone and  samsung tablet and it works perfectly. 

51 Replies
Jacqui7852
Newbie

After trying every tip I came across on here, snapping at every member of my family and just about pulling out my hair I chose a different messaging app as well... sad just sad

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vzw_customer_support
Customer Service Rep

We are concerned to hear that you have been unable to scan a QR Code from your device as well. We know the importance of getting this fixed, and we will be glad to help! We want to make sure that we are on the same page. What application were you previously having issues with? Also, what exactly have you tried to get it corrected? DavidR_VZW

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jav6
Champion - Level 3

@vzw_customer_support wrote:

We are concerned to hear that you have been unable to scan a QR Code from your device as well. We know the importance of getting this fixed, and we will be glad to help! We want to make sure that we are on the same page. What application were you previously having issues with? Also, what exactly have you tried to get it corrected? DavidR_VZW


@vzw_customer_support , @davidr_vzw  Being on the 'same page' shouldn't be too difficult.  There is ONLY one page in this thread and the title identifies the app in question: MESSAGE+. 

...Just another VZW customer...trying to offer some assistance...
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LB0705
Newbie

I am in Colorado setting up a tablet for my parents who are quarantining in Florida. I don't have access to their phone right now. Can I do something else to verify and install message+?

 

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vzw_customer_support
Customer Service Rep

I know personally how this national emergency has impacted us all, and we want to help you as much as possible, 3038836188. It is systematically impossible to setup Message+ without having the phone available. Please confirm at this link (https://www.verizon.com/support/knowledge-base-231252/). I apologize for any inconvenience this information may cause you. 

 

AntonioC_VZW

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Batie
Newbie

I am trying to set up message+ on a tablet and it is not working. I receive the text message and attempt to scan it with my tablet. The message+ on my tablet simply won't recognize QR codes.

When pointing the camera at the QR code on my phone (I am lining things up correctly, QR code in the box) the scanner doesn't seem to think there is anything there. However, when using a QR scanner off Google play, I am able to scan the code.

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jav6
Champion - Level 3

Have you tried some of the things that worked for others, e.g. switch cameras if you have two or try adjusting the size of the QR code to scan?

...Just another VZW customer...trying to offer some assistance...
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vzw_customer_support
Customer Service Rep

Hello, Batie. It is strange to hear the code is not being read when using the Verizon Messages, and we will make sure to help. Have you tried to restart both devices and then have the tablet read the code? DavidR_VZW

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Windylindy1
Newbie

I am at a loss just got a new tablet trying to get message plus on it, you send the code to my Verizon phone. I have both on wifi but tablet won't scan the code. Turned both off back on still won't.  Tablet is Samsung A7, my phone is Verizon note10 plus.

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FixMessagesApp

In the same situation as Windylindy1.  Just got a Samsung A7 tablet, tried to scan the QR code that was sent to my phone and tablet wouldn't scan.  Called Verizon.  On the phone with tech support for about an hour.  Tech support doesn't have a clue about the Messages+ app.  The folks that deal with the app are unreachable.  After reading posts on this forum, apparently thiui s has been a problem since November, 2019.  Don't understand why it has to be a QR code that has to be used.  Anyone have any ideas that have worked?

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vzw_customer_support
Customer Service Rep

We'd like to know more about this issue and see if we can provide a solution. Do you know if other QR codes are working on your phone? Please, Private Message us anytime for live agent support. - NicholasS_VZW

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vzw_customer_support
Customer Service Rep

Windylindy1 Congratulations on your new tablet. Let's make sure you can use message plus. Have you already added the tablet to your account?

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jvsantoro
Newbie

I have the same issue with the A7 tablet. What do mean by " did you add the tablet to your account"

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vzw_customer_support
Customer Service Rep

jvsantoro, we never want you to have any problems, so we're here to help. You stated that you have this issue on your A7 tablet. We do not have a A7 tablet. Can you please check the device again for the exact tablet name? The reason I'm looking to get the exact tablet name is so we can do troubleshooting. Are you connected to Wi-Fi when having this trouble or our data network? Is our tablet software up to date? AliciaD_VZW

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Bsimon24
Enthusiast - Level 2

You have to scan the code with the rear facing camera.  Not the selfie camera.

vzw_customer_support
Customer Service Rep

Great answer, please let us know if we can help at all.

RosanneM_VZW

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gilbertgrape
Newbie

The rear facing camera on your phone to your tablet? The code comes in a selfie format.

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gilbertgrape
Newbie

The rear-facing camera on your phone to your tablet? Because the code comes in in selfie mode.

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Bsimon24
Enthusiast - Level 2

You have to scan the code sent to your phone with the rear facing camera on your tablet or other device you are trying to activate.

Compujedi
Enthusiast - Level 1

I have a Chrome book that only has a front camera (selfie camera). In this day and age, designing an app that requires a specific camera is something you'd expect from a beginner programmer. So Verizon, how do you get Message+ to work on a Chromebook, or any 1 camera device?