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Verizon dollars not redeemable

Dawnmarie72
Newbie
‎09-25-2024 07:38 PM

Unable to apply visa rewards dollars towards monthly cell bill 3 months now anyone else?? 

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vzw_customer_support
Customer Service Rep
‎09-28-2024 05:18 AM

Hello, Dawnmarie72, sorry to hear you're running into an issue with your Device Dollars! Can you tell us more about what's going on when trying to redeem?

-Lauren

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Dawnmarie72
Newbie
‎10-22-2024 09:07 AM

What more do u need they won't show and won't let me use them to pay the bill!!!!!

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vzw_customer_support
Customer Service Rep
In response to Dawnmarie72
‎10-24-2024 09:10 AM

Thank you for checking back in, were you previously receiving them?

-Melissa

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Dawnmarie72
Newbie
‎10-22-2024 09:09 AM

 

 

See nothing showing on main screen yet rewards dash shows 45.72 but when you click redeem and then login to the Verizon cell act it is greyed out and nowhere can you apply the money to the 96.00 cell bill

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Donilee1
Enthusiast - Level 2
‎01-10-2025 04:05 PM

I have the same issue. I have over $250 rewards now and cannot apply them

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