Bait & switch
Since Verizon locked my previous post…..without resolving my issue opening a new one here.
@kh_jenn
,
I received no message, I don’t have an Avatar at all so there isn’t one in the top right corner. On one page I saw an envelope icon but there were no messages at all. I checked the support chat window only saw the useless AI bot greeting on repeat.
same problem, go get a Director involved they’re all aware of this problem now.
BillHunter2
Newbie
07-18-2025 09:14 AM
Locked out of my AOL email account that was provided 5 years ago when I subscribed to Fios.
Finding out today that VZ transferred all email services to AOL who as a separate business entity chose to drop all email accounts to a service level of Free without support.
So my locked out account is hostage behind a paywall. Had I known this was the status I would have abandoned use of this trash service from AOL.
kh_jenn
Moderator
07-18-2025 10:34 AM
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
