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Win7 No Internet Access

I still have a Win7 laptop that I still use for various things around my house. It used to connect fine to my Xfinity wireless router, but now that I’ve switched to Verizon‘s 5G home Internet router I can connect to the router, but I don’t have Internet access. I cannot get Internet access via either the wireless connection or the hardwire ethernet connection. However if I connect to my iPhone 15 hotspot, it works fine. Anyone else having this problem ?

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datapower

Hi JDC91660,

It sounds like your laptop's network settings may need adjustment to work with the Verizon 5G Home Internet router. Since it connects but doesn't get internet, here are a few troubleshooting steps you can try:

Step-by-Step Fixes:

Forget the Wi-Fi Network & Reconnect
Go to Control Panel → Network and Sharing Center → Manage Wireless Networks
Delete the Verizon 5G Wi-Fi network.
Reconnect and enter the password again.
- Check DHCP Settings
- Open Command Prompt (Win + R, type cmd, press Enter).
- Type ipconfig /all and press Enter.
- Look for “DHCP Enabled” under your connection. If it says No, DHCP might be off.
- To enable it:
  - Go to Control Panel → Network and Sharing Center → Change Adapter Settings
  - Right-click your Wi-Fi or Ethernet connection → Properties
  - Select Internet Protocol Version 4 (TCP/IPv4) → Properties
  - Ensure Obtain an IP address automatically and Obtain DNS server address automatically are selected.
    - Flush DNS & Reset Network Settings
    - Open Command Prompt and enter the following commands, pressing Enter after each:
      
      ipconfig /release
      ipconfig /renew
      ipconfig /flushdns
      netsh winsock reset
      netsh int ip reset
      - Restart your computer after running these commands.
      - Update Network Drivers
        Open Device Manager (Win + R, type devmgmt.msc, press Enter).
        Expand Network Adapters, right-click your Wi-Fi/Ethernet adapter, and choose Update Driver Software.
        Choose Search automatically for updated driver software.
        Check Router Settings
        Log in to the Verizon 5G router’s web interface (usually 192.168.1.1).
        Ensure MAC Filtering is OFF (some routers block unknown devices).
        Try changing the Wi-Fi mode (some older devices prefer 2.4GHz networks over 5GHz).
        Last Resort: Compatibility Issue?
        Since your laptop works fine with an iPhone hotspot but not the Verizon 5G router, there could be a compatibility issue. Some older Wi-Fi adapters struggle with newer encryption methods (e.g., WPA3). You might try setting your Verizon router to use WPA2 instead of WPA3 (usually in the router’s wireless settings).

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