Tap and hold watch face to edit and change watch face on watch tile not working

[SamsungS21UltraUser]

I cannot change and edit watch faces by tapping and holding the watch face tile on my Samsung Galaxy Watch 6 Classic (47mm) running Verizon's network, the issue began yesterday and it persists even after restarting a few times. I hope someone can find a solution to my problem. I am running a software version ending with AWK4, November 2023 Patch, One UI Watch 5.0, and Wear OS 4. I hope a future update fixes this, I do not want to factory reset it and see it not fix it. 

[vzw_customer_support]

SamsungS21UltraUser, we understand the importance of being able to customize your watch to your specific preferences and we want to learn more about what you are experiencing. What happens when you click on the tile? Using the below steps from Samsungs website, there are listed steps for changing the watchface using the mobile app on your phone, does this allow for the watchface to change or does that give the same issue?

https://www.samsung.com/latin_en/support/mobile-devices/how-do-i-customize-the-watch-face-on-my-gala...

-Andi

[SamsungS21UltraUser]

When I tap and hold the tile, it does nothing. No response. Very annoying

[vzw_customer_support]

Do you experience that same tile issue when using the Mobile app rather than the tile on the watch?

-Andi

[SamsungS21UltraUser]

It works on the Galaxy Wearable app but not on the watch itself. It used to work every time but it does not, I even have video evidence of it not responding.

[vzw_customer_support]

II recommend reseting the device and repairing it: https://www.verizon.com/support/knowledge-base-305239/-Joe

[SamsungS21UltraUser]

• Will there be an upcoming software update that fixes anything like this?

[vzw_customer_support]

We do not have any information regarding any future updates as Samsung is who develops and releases these updates. ~Peter