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Hey there swsproul,
Sounds like your Casio wanted to go back in time. I'm not sure what happened either, but it looks like your phone turned the clock back for daylight savings a day or two early.
The time on your clock should be accurate now. Let us know if you need additional assistance.
NicholasB_VZW
Follow us on Twitter @VZWSupprt
Well, not only did my phone adjust for Daylight Savings on Sunday morning, but it also jumped back another hour this morning so that it’s two hours, twelve minutes, twenty six seconds off.
Oh my goodness! Let's find a way to fix this fast, swsproul. What zipcode are you in? I want to have you start by reprogramming your phone to the network by dialing *228 and pressing send while you're in a Verizon Wireless area. Also, Select Menu > select Setting & Tools > select Phone Settings > select System Select > select Network Mode > highlight CDMA Mode and select.
Please keep us posted if this helps. Thank you.
JenniferH_VZW
Please follow us on Twitter @vzwsupport
20602 is my zip code. It looks like your fix has remedied the issue. Thank you for your help.
I also have 2 Casio Ravine 2's (one work and one personal) and both of my have this same issue. The work phone that said it was 9:23 AM today when it was actually about 4:30 PM. My personal phone is only a few weeks old but has also done this twice already. I have tried the *228 which fixes the phones but only for a short duration and they go right back to their old ways...both phones network modes are set to CDMA.... I don't wear a watch, and normally set alarms on my phone, but with these I can't trust them to do anything. I sure wish I could get this resolved.
Same thing is happening to my father in laws phone. Purchased for Xmas in 2013. Have to turn off/on phone at least once every couple days. Tried all the *228 stuff, but only recently have I put the phone on CDMA mode only. Lets see if this helps.
No issues still occurs, VWireless needs to issue replacements and or free exchanges. I'm not paying a "restocking fee"
If you purchased it in December 2013, then it should still be under the one year manufacturer's warranty. You should pursue that avenue.
Im not sure its a warranty issue...It seems that EVERY CASIO G'z One Ravine 2 is doing it!
Hi Williamsickels23,
We want to help! Is this happening with the Ravine 2 for you as well? Have you tried select Menu > select Setting & Tools > select Phone Settings > select System Select > select Network Mode > highlight CDMA Mode and select? If you have and it's still not working, I'd make sure the software is correct. To do so, select Menu > select Setting & Tools > select Phone Info > select SW/HW version > view software version.
ElizabethE_VZW
Follow us on Twitter @VZWSupport
As of now, it is in fact keeping the correct time. I believe the CDMA mode change is what ultimately fixed the annoying problem. So far so good, Will update if anything changes.
Does turning the phone off every couple of days really seem to help?
This seems to be a common problem as it has also happened twice to me since receiving the phone for Christmas, 2013. I'm surprised action has not been taken on one of the software updates to repair this situation. I specifically wanted this phone because of the luck I had with my Boulder!
Thanks for your feedback, Big_Dougy. Allow us to see what we can do to have you on time. Are you also using the Ravine 2? How do you get the correct time back on your phone?
TamaraH_VZW
Follow us on Twitter @VZWSupport
My Casio Ravine 2 also will display incorrect time; it will remain stuck at some hour ... when I first got the phone, it did it often till I followed the advice here and changed the network setting to CDMA. But it still does it. I find that turning off the phone will reset it, when it is turned back on right away. Also, the software for the phone is supposed to be current, according to the phone...
My Ravine did this (about one hour 11 minutes) every three weeks and it did this for a couple months then I finally got support to find the answer. After using the *228 and changing to CDMA it hasn't done it for about 8 months. Casio is SUPPOSEDLY WORKING ON A SOFTWARE FIX. LOL. I think Verizon needs to put some heat on them, or threaten to drop their products.
i8cat, we don't want to you to be late to anything! Dial *228 from your device and choose option 2 to update the roaming capabilities on your device. You will then need to power your device off/on to soft reset. Keep us posted and let us know how this works for you. We're standing by to further assist if you need us.
Lasina_VZW
Follow us on Twitter @VZWSupport
Dang. Today it froze at 4:18 PM...I spotted that after two hours or so...
You have to do the *228 thing and then change to the CDMA Mode. That has worked for me since I did it. Verizon should have told everyone with one of these phones to do that without our asking. I have had NO PROBLEM since I did that. I got this info when I called Verizon service line from another phone and they looked at my phone remotely. It works. At least one of their service people knows this.
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