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Connection issues

I don't understand why, when I have full bars & am on a very strong WiFi connection, I go to make a call and as soon as the person answers I lose all bars & the call drops. How can I fix this because I need to be able to make calls. I am using a Lumia 822. My husband has no problems with it. He has a Kyocera Brigadier.

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Verizon_Support

drailswife,

We always want you getting world class service wherever you are! That's crucial. What is your zip code? When did you start having this trouble?

AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

drailswife

I don't know what my zip code has to do with anything. My husbands phone is right beside mine & works perfectly. I have been having this problem for months. I was using my Droid Mini & switched back to my Lumia 822 and I am very sorry I did because since the Windows upgrades this phone is a piece of crap! I want to switch back to my Droid because it was less of a headache than this Lumia but it says I need to take some sort of account action before I can switch back. I click to see what the account action is & it says my sim card order is being processed & I should check back later. I got the sim card weeks ago. I tried getting on chat but apparently there is an issue with it as well. So either I continue paying for a product I can't use or contact the FCC again. That's the way I got my service fixed the last time. I think maybe Verizon should get their act together.

Verizon_Support

I want to make sure that your issue with service is properly addressed. I have went ahead and sent you a Private Message. I look forward to speaking to you about this.

HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

drailswife

That's all well & good but I'm not comfortable providing a complete stranger with my account access.

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