I already hate texting on my Cadence LTE

All my text messages end up in one lumped pile, with no evident way to sort them into inbox, sent, drafts, etc. Please tell me that I'm wrong

The delay before i can type my next text character, if its on the same key as the last one I typed, is waaaaay too long and there doesn't seem to be any way to adjust it. Please tell me I'm wrong.

I have 8 days to decide if i want to keep this or go back to my Gusto. I also hate the larger size of the Cadence, which makes on handed texting harder and really serves no useful purpose (for me)

Accepted answers

bewilder

I finally got it taken care of by going to Best Buy. The young lady there transferred my contacts to the 2nd Gusto using Bluetooth in a few minutes, something Verizon couldnt do in over a month of repeated calling and countless hours on the phone to numerous technicians.

When they reactivated the Gusto they had to delete evereything, so I lost my old username here and I even got a notice from Facebook that my phone number was no longer valid.

Suffice to say, the service I received on a problem that should have taken 5 minutes to fix was appallingly, inexcusably poor.

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boringusername

The Gusto is 3G only device are you sure they'll even let you re-activate it? Even if you can you only have a little over a year before it becomes permantley useless

bewilder

I made them swear IU could switch back if I wanted to, and I made them note it in my account, and I called back 2 weeks later to verify that it was noted in my account that I could switch back.

I never would have switched except that there is no way to back up contacts from one Gusto to another anymore. Regardless of being 4G, the Cadence is an inferior phone in all other respects, and it feels like a chunk of rock in my pocket. In addition to their horrendous customer service, its time to reconsider whether to stick with Verizon or not

Verizon_Support

Bewilder, we want you enjoying your new phone. The good news is, that the Cadence does have different messaging folders. To manage these folders, simply follow the steps in pages 36 and 37 of the user guide at http://spr.ly/6581Dhqx7.

Loren_VZW
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bewilder

As it says in my subject title, I have the Cadence LTE not the Dura. There are no such options on the text menu in my phone.

boringusername

bewilder wrote:
I made them swear IU could switch back if I wanted to, and I made them note it in my account, and I called back 2 weeks later to verify that it was noted in my account that I could switch back.
I never would have switched except that there is no way to back up contacts from one Gusto to another anymore. Regardless of being 4G, the Cadence is an inferior phone in all other respects, and it feels like a chunk of rock in my pocket. In addition to their horrendous customer service, its time to reconsider whether to stick with Verizon or not

doesn't matter what anyone swore. Also the Cadence is the cheapest LTE phone you could have gotten so I wouldn't expect great results.

bewilder

The Cadence is also the smallest. I should be able to switch back to the Gusto at the end of my billing cycle. if they don't let me, I will find a new carrier. Which it looks like I should be doing anyway.

I paid $12 each for my Gustos at Walmart, significantly less than my Cadence

bewilder

And what do I do if I get rid of the Cadence? Get an even bigger, more expensive phone when I want a smaller one?

The whole reason I switched to the Cadence is because I cant get my contacts loaded onto the Gusto I activated recently. I'm perfectly happy with the Gusto, and would have been happy until the end of 2019. But I've had to carry around 2 Gustos, my old one with broken camera with the contacts on it and the new one with a good camera and no contacts. I have followed every known procedure for getting the contacts onto the other Gusto with no luck, and wasted many hours of my life on the phone with so-called "technical support" (who appear to know very little. They have to look up the answers to everything and are completely flummoxed when their answers don't work). They were supposed to call me back after I tried their suggested procedure (which failed)(and didn't; they were supposed to escalate the ticket to higher tier of support and didn't. I called again yesterday and asked them to escalate it again. I don't expect it will do any good, and I seriously doubt they will get back to me within 48 hours as promised. If they do, it will probably be another ill-trained person who has to look up everything, who will ask me to go through all of the failed procedures I've already tried.

boringusername

can you not add your contacts in manually? it would be a pain but you'd have them then. Or save then to a SD card then transfer that to your new Gusto?

Verizon_Support

I know it is important to be able to view folders in your messages Bewilder. I was able to double check your device and this phone does not have that feature. I was able to review this thread and see that you have a Gusto now. Can you please clarify so I can help the best way I can. We don't want you to manually enter your contacts.

Amber_VZW
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Verizon_Support

Thank you for reaching out to us. We are sorry to read that you are having trouble with your new phone. We strive to provide the best customer service, and I apologize that has not happened. This is never the experience that we want you to have and we want to help in any way we can. What happens when you try using your phone? What services are being impacted.

Rogelio_VZW
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bewilder

Of course, as expected, its now been nearly 72 hours since upper tier tech support was supposed to call me within 48 hours on my escalated toruble ticket, and still no callback. This is the kind of service I get time after time from Verizon. I now have 2 days before my plan renews, which will be my second to last chance to go back to a Gusto, and absolutely no help, no callback, and no solutions from Verizon.