Child Item

Site Totals

61363 Questions Answered 267 Categories

I'm getting more and more corrupt text messasges, [No content]

It used to just be months ago when I'd get a corrupt text message because my wife who is on a smart phone would include an emoji in the text message. Then all I'd receive are a bunch of small squares broken in multiple messages and the subject says [No content].

Now I'm getting them more often, from my sister and a coworker. People just try to send me some regular text and sometimes I get it, and sometimes not. Just plain text, no emojis.

What's going on with the texting service? It doesn't seem to be standard code anymore.

My phone is an LG enV3.

Comments

Verizon_Support

Hi MrTom0000,

We want every message to be delivered properly to your phone. I can certainly understand your frustration with receiving garbled messages and want to help. I have sent you a direct mesasge, please respond to this message.

PamelaF_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TUNDRA4X4PLAY00

PamelaF_VZW,

I too am having an increased amount of [No Content] messages on my LG ENV3. As with Mr Tom0000, it used to only be when i was trying to receive an emoji, now it it also happening with regular messages.

Please advise if your private message to Mr Tom0000 fixed his issue.

Thanks in advance,

Mike

Valcomp

I am having an increased amount of [No Content] messages on my LG Accolade.

As with Mr Tom0000, it used to only be when i was trying to receive an emoji, now it is happening with messages I was able to receive. This started under a month ago.

Please advise if your private message to Mr Tom0000 fixed his issue.

Thanks in advance,

Verizon_Support

Receiving blank messages in place of plan text is understandably a huge concern, TUNDRA4X4PLAY00. Let's dig into this further. What type of device (i.e. iPhone, Android, etc.) are you receiving these messages from? Is this happening with one specific sender, or multiple? What messaging application is the sender using?

LynnD_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TUNDRA4X4PLAY00

Lynn,

I also have an LG Env 3. I am seeing the No Content messages from multiple senders, mostly ones on iPhones, and I think they are all on the Verizon.network.

MrTom0000

I've done some more experiments today from a friend using an iPhone. I get a garbage message whenever I receive an apostrophe ' or quotes or even just one quote ". And of course whenever I receive an emoji from a smart phone.

Why do I get a garbage text when I receive even just one quote? Example, when I receive I'll be back in a text message from a smart phone it turns into garbage. Or if someone sends me Hi "Bob" from a smart phone it turns into garbage.

Here's a forum of people having this issue 2 years ago while using Google Voice. It seemed to have fixed it self in a couple of days for those people, but this issue has been around for many years.

Google Groups

I wish this would get fixed, as I don't want to spend more money buying new hardware just because someone broke the network for "dumb" phones.

People, try your own experiments and have someone text you either an emoji, an apostrophe or quotes from a smart phone and see what happens.

Bobcat_IT

This is not a Verizon issue. Instead, it is is an Apple issue from their latest iOS 11 release.

To fix -

On the iPhone go to settings > general > keyboard. There you can turn “smart punctuation” off. This should take care of your issue.

Bobcat_IT

To be more specific, it seems to be only when an apostrophe or a double quote is sent from the iPhone. This should help with your testing before and after they make the change above.

tigerelephant

IT WORKS!

(On the iPhone go to settings > general > keyboard. There you can turn “smart punctuation” off.)

My own tests over the past month+ had led me to conclude (as did other posters) that this was a problem in iOS 11, but having no idea how to solve it, all I could do was check back here in the hope that some day someone would post a solution.

And thanks to you, that day has now come.

Much gratitude to Bobcat.IT - and also to MrTom0000 for having started this thread.

Verizon_Support

MrTom0000,

We appreciate all the troubleshooting that you have done on your own. Since you were able to at one point receive texts that were not giving you the error symbols, you are correct; there needs to be a fix. The other community members have pointed out some good tips for the person with the iPhone to check settings. Has the person with the iPhone gone through the suggested settings? If so, has that worked in you then receiving the text correctly on your LG enV3? Can you also verify that this only happens in your texts when you receive it from iPhones or is it happening with Android models as well?

AliciaS_VZW

ROBABR61

Thank you for this suggestion. I will certainly ask my iPhone friends to try it.

HJLLARY

Hi Vzn Wireless Customer Support,

I appreciate you actually reading this forum and responding to questions but I'm still pretty frustrated that it doesn't look like Verizon is actually involved in efforts to fix the problem of dumbphones not being able to read texts from smartphones.

Here's the deal. I have a dumb phone. It's old news that it can't read texts with emojis. But it's new and incredibly frustrating news that it can't receive ANY text from an iphone that contains an apostrophe. Telling every one of my friends with an iphone (ie the majority of my friends) to change the settings on their phone is a partial solution but not a full one. Here's why. I'm not friends with every person who texts me. Perhaps someone is texting me about something I'm selling on Craigslist or I've just gotten someone's number and am texting them. Suppose the first text they send me is illegible. Do you want me to demand that they update the settings on their iphone so I can read their text? Would you do that? And what's going to happen when a simple setting change on an iphone won't change my dumbphone's ability to read texts from an iphone? What will happen when this encoding problem isn't limited to iphones? What should I do when Androids have some fancy encoding my dumb phone can't read? Or what if the texts from a company bot are illegible on my dumb phone? Should I call the airline company and tell them to change their texting settings because I can't read that last text they sent me about my flight status? Obviously no.

Your engineers need to take this problem seriously. It's only a matter of time before dumbphones can't read any text from any smartphone. In effect, this means that you, Verizon wireless, with your 147 million users, of which some non-insignificant percentage have dumbphones, will be paying for a plan to have a cell phone that can't receive texts. Text messages. Dumbphones really can't do much more than make and receive calls and texts, so losing this functionality is completely unacceptable.

Please have your engineers work on a solution that actually accounts for this problem. You could consider figuring out how the app GroupMe works. It's designed to accommodate group texts between people with smartphones and dumbphones so it corrects all "fancy" punctuation (and even emojis) so that no matter what punctuation or emojis are in the text that a smartphone user sends, the dumbphone user can read every single text from them. For instance, "fancy" punctuation like an apostrophe from an iphone comes across as a ? in the text my phone receives, which preserves the text as being 100% legible for my phone. This is exactly the sort of solution Verizon needs to come up with so that it can support the people who pay for Verizon service on their dumbphones. Please don't rely on people in this community finding hacks as a solution to a much more complicated problem.

Ann154

Have you considered checking out the new LTE basic phones now available to see if they handle more complex messages?

Verizon_Support

HJLLARY,

I understand your discontent and your feedback is greatly appreciated. As a consumer I know unexpected changes/enhancements can be discouraging and we certainly want you to have the best device to fit your needs. I'm here to help, let's review your options. I will be sending you a Private Message momentarily.

AyaniB_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

NAmabile

I agree this is getting quite ridiculous. And the canned responses are getting quite tiresome. Having to tell a prospective employer or even an Uber driver to change their settings in their iPhone and then to send the message again is not only annoying but very unprofessional.

Not everyone has the time or money to get a smartphone just to fix a problem of receiving apostrophes. That's outrageous.

KKOPROWS

Thanks for clarifying this for me. I have the same problem with my Casio dumbphone. Sometimes I receive texts from iPhones that just show up entirely blank, other times they come through just fine. I will try this partial solution with close friends, but something else must be done...

Verizon's offered solution of encouraging people to upgrade to a Smartphone is quite ridiculous. Have you considered that there are many of us who do not want a Smartphone for reasons beyond economical? Every market is diverse. If you intend to corner every costumer into buying a Smartphone in order to avoid these text message issues, you will lose customers. Apple was just sued for purposefully slowing older iPhone models with an update. I wouldn't be the least bit surprised that our issue stems from Apple.

What I ask of Verizon is that they look into this. Don't tell me to get a Smartphone. I don't want one. I will go back to a land-line before I ever do that.

Child Item