LG Cosmos Touch screen lights up by itself

Just sitting on a table with the screen locked the background light comes on. This obviously wears down the battery. Any way to prevent this? I can turn off the screen but it will come back on moments later.

While it frequently happens I can't say that it happens all the time.

Sometimes it will come on bright and then go dim after several seconds but still stay on dim.

The software is up to date.

Accepted answers

harvx

I updated my phone a few days ago. So far it appears to be working as expected.

As a result of this unacceptable experience, both LG and Verizon are off my list of vendors.

All comments

harvx

Just had the phone replaced. I should be able to tell within a day or so if the problem still exists.

Good service from the Webster, NY Verizon store when we originally asked for help and they ordered a new phone.

Different story when we took in the new phone to have it activated and stuff moved over from the old. They proceeded to break a tab off the plastic cover so it would not stay on the phone. They tried to give it back to me this way but we noted the breakage. They replaced the broken side with a new one however it was a different color shade. She went back and got the other half so we had a matched set. She was very testy and accused us of breaking the tab. Very poor customer service from this one individual.

harvx

Looks like the replacement phone solved the problem. I haven't seen it come on by itself and the battery charge lasts much longer.

harvx

Spoke too soon. Problem still exists with replacement phone.

hauntedwolfman

I'm having this same problem. After a lot of Googling and researching, I was able to get the "Daily Scoops" ad stopped, yet the phone lights up all the time. You wake it up, and it's on "Browse and Download". Usually, it's just the backlight coming on with a black screen. This is killing the battery and making the phone unreliable. Being my wife's phone, it worries me that she'll be out somewhere, thinking her phone is fully charged, only to find it dead because of this. It's happened several times while she's been at work. She goes in thinking she has plenty of battery - by her break, the thing is dead without any warning. Many of the reports and questions about this I've found started back in July. That there hasn't been any kind of word or update or fix yet is troubling, to say the least. It's inexcusable that such a phone-breaking glitch is STILL messing with people's LIVES. And yeah, that sounds dramatic, until you realize how vital a cell phone can be in life-threatening circumstances (such as being stranded or having a wreck). STOP IGNORING THIS PROBLEM

TominqueBo_VZW

Hello harvx,

I know the intermittent backlight can be a bit much. I would like to make sure one of the pre-loaded applications is not causing this. There is an application on the device called Daily Scoop. Please try turning off application message settings by launching the Daily Scoop application by navigating to Menu>Media Center>Browse & Downloads. Once you launch the application select Menu>Options>Verizon Messages>Off>Save. Repeat the same process for bonus messages by pressing Menu>Options>Bonus Messages. Once this is complete please power cycle the device and retest. Please advise me of your results. Thank you.

MARCUSAURELIUS

am having the same problem. BING wakes us up at 603am every day. recorded commercial message for bing. am thinking it had something to do with incoming email, maybe triggering it off. but it is inconsistent.

mollyosb

My LG Cosmos 2 has a similar issue. The difference is that it's the red Apps opening screen that appears, or the daily scoop. At first I thought I was pocket dialing, but it happens at night, too.

I disabled/deleted the daily scoop, but after about 2 weeks of reprieve, the daily scoop was back.

I have not had the issue with the battery draining, but it does require me to dismiss or close the app before I can make or even answer a call!

Please, fix this!

unknown

Thanks to the community for posting.

I can certainly understand how it can be troubling for you to have your back light come on unwillingly. In some cases when this happens, it usually is a software issue. Have you performed a master reset on the device? Doing a reset usually resolves these phone problems. If you have not done a reset, here are the instructions to do so:

From the main screen, press MENU
Scroll to Settings & Tools, press OK
Scroll to Phone Settings, press OK
Scroll to Security, press OK
Enter Lock Code displays
Enter the 4 Digit lock code (default lock code last 4 digits of phone number)
Highlight Restore Phone, press OK
Restore Phone - Permanently erases all user data & resets settings to factory default. This phone will need to be reprogrammed.
Highlight Yes and press OK to restore default settings or highlight No and press OK to return to the Security list.

If you have taken this measure then please PM your name and number and I will research your account to see what other options I have for you. I hope this helps. Thanks.

harvx

You have got to be kidding. We've been told this is a software defect and that LG is working on a fix.

How about someone providing a staus update if LG is actually working on a fix. Not to much to ask.

TamaraH_VZW

Good day Community!

We have not forgotten about you!

The last update we have from LG (which was approximately 2 weeks ago) tells us that this will be fixed in next MR3 (ZV5). The update plan is not finalized, therefore, I'm not able to give an exact date as to when the software will be updated.

At least we know it is coming.

Thanks again, for your patience in the meantime.