LG Cosmos Touch screen lights up by itself

[harvx]

Just sitting on a table with the screen locked the background light comes on.  This obviously wears down the battery.  Any way to prevent this?  I can turn off the screen but it will come back on moments later.

While it frequently happens I can't say that it happens all the time.

Sometimes it will come on bright and then go dim after several seconds but still stay on dim.

The software is up to date.

[harvx]

Just had the phone replaced.  I should be able to tell within a day or so if the problem still exists.

Good service from the Webster, NY Verizon store when we originally asked for help and they ordered a new phone.

Different story when we took in the new phone to have it activated and stuff moved over from the old.  They proceeded to break  a tab off the plastic cover so it would not stay on the phone.  They tried to give it back to me this way but we noted the breakage.  They replaced the broken side with a new one however it was a different color shade.  She went back and got the other half so we had a matched set.  She was very testy and accused us of breaking the tab.  Very poor customer service from this one individual.

[harvx]

Looks like the replacement phone solved the problem.  I haven't seen it come on by itself and the battery charge lasts much longer.

[harvx]

Spoke too soon.  Problem still exists with replacement phone.

[hauntedwolfman]

I'm having this same problem. After a lot of Googling and researching, I was able to get the "Daily Scoops" ad stopped, yet the phone lights up all the time. You wake it up, and it's on "Browse and Download". Usually, it's just the backlight coming on with a black screen. This is killing the battery and making the phone unreliable. Being my wife's phone, it worries me that she'll be out somewhere, thinking her phone is fully charged, only to find it dead because of this. It's happened several times while she's been at work. She goes in thinking she has plenty of battery - by her break, the thing is dead without any warning. Many of the reports and questions about this I've found started back in July. That there hasn't been any kind of word or update or fix yet is troubling, to say the least. It's inexcusable that such a phone-breaking glitch is STILL messing with people's LIVES. And yeah, that sounds dramatic, until you realize how vital a cell phone can be in life-threatening circumstances (such as being stranded or having a wreck). STOP IGNORING THIS PROBLEM

[harvx]

It’s unbelievable to me that a company like LG (and Verizon) can release a phone with such an obvious defect.  And even more so that they are not admitting the problem and promising to resolve the defect in a timely manner. 

I’ll probably return the replacement phone.

[TominqueBo_VZW]

Hello harvx,

I know the intermittent backlight can be a bit much.  I would like to make sure one of the pre-loaded applications is not causing this.  There is an application on the device called Daily Scoop.  Please try turning off application message settings by launching the Daily Scoop application by navigating to Menu>Media Center>Browse & Downloads.  Once you launch the application select Menu>Options>Verizon Messages>Off>Save. Repeat the same process for bonus messages by pressing Menu>Options>Bonus Messages.  Once this is complete please power cycle the device and retest.  Please advise me of your results.  Thank you.    

[harvx]

I made the changes and POPO'd the phone yesterday.

When I got up in the middle of the night I saw the light come on and off.

I don't watch the phone 24/7 but it appears to not come on as frequent as before.  By before I mean before I replaced the phone and made the Scoop changes to the replacement.

What other apps on the phone can cause the light to come on?  Battery life is of most importance to me over any app.

[jenivere2006]

This is happening to me at 2 am every morning, as well. I made the comment in a different thread, but my phone is pinging the daily scoop, as well as the backup assistant, even though I have suspended my account for the daily scoop, and I never downloaded the backup assistant in the first place. Verizon should just admit they don't know how to resolve the problems with their own problematic apps.

[harvx]

Problem still exists.  I saw the light come on then go off a few seconds later in the middle of the night.

In the morning I see the light on dim.  When I unlock it's says "CATALOG" at the top then the following
- Get new Applications (dim)
- Social Beat (bright)
- Backup Assistant (dim)
- City ID (bright but partially covered by a box saying CONNECTING with static red and black arrows in a circle)
- Travel and Navigati... (bright)
- Bing Search (dim)
- Sports (bright)

So it looks like it's trying to connect to something but not able to.

I'll try to attach a picture but not sure if this will work.

[harvx]

Problem still exists!!!

I only saw one time the CONNECTING box described in the previous post.

All other times the display is at the "BROWSE & DOWNLOAD screen.

[harvx]

Waiting for a Verizon employee (or anyone else) to respond to my latest posts.

I see in a post by TamaraH_VZW on another thread that LG is working to resolve this issue.  Please provide an outlook.

I sent her a private note but thought I would post here since other VZW employees may have an answer.

[wla1dab]

Haven't had that problem with my LG Cosmos Touch.... What I am trying to find out is how to access pictures from my SD card.. Anyone out there know how to do that ?  I copies music and pics from my previous phone, and now can't access those pics or videos from the SD card in the Cosmos Touch

[harvx]

How will Verizon let us know when a fix is available for the battery drain problem.  My question is how is this communicated?
- Will I get an email
- a text message
- is the update pushed or pulled

Just want to know so I can be on the lookout for this important fix.

[harvx]

How will Verizon let us know when a fix is available for the battery drain problem.  My question is how is this communicated?
- Will I get an email
- a text message
- is the update pushed or pulled

Just want to know so I can be on the lookout for this important fix.

[harvx]

I just noticed this screen when the light went on.  It stayed for a while then went to the downloads screen.

[#17]

Thank you everyone for reporting this issue. This has been reported to our product team and is still under investigation. I added info that more customers are having this issue. I apologize that I don't have more information to give, but we are working to see what is causing the screen to light up by itself. 

[mikejain]

I too have the problem of the screen lighting spontaneously and running the battery down quickly. Other than that , I like this phone once I got DailyScoop suspended. Please update us on the status of the software update.

[Tribefan]

Having exact problem with our week old Cosmos Touch. No wonder the battery drains so quickly! We don't have data plan & I have blocks on Internet/web usage. Can't Bing be disabled all together? (I'm still waiting for them to fix the software problem with my Pantech Crux: getting every text twice, going on almost a year now & still not fixed!) One of the most important things I look for is battery life- if they can't fix this issue then I want a different phone!

[MARCUSAURELIUS]

am having the same problem.  BING wakes us up at 603am every day.  recorded commercial message for bing.  am thinking it had something to do with incoming email, maybe triggering it off. but it is inconsistent.