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LG Exalt: Backup Assistant Not Installed and The Cloud is Not Working

MatrixOutsider1

Hello,

I just bought and activated a new basic phone on my existing plan.

However, I tried to transfer some contacts with a .csv file, but I am unable to do so.

First of all, the Backup Assistant is not installed, and I don't see any way of installing it.

In my "Media Center" folder, there are only three items:

1. Music

2. Ringtones

3. Notification sounds

How do I get the app on this phone?

Secondly, the Cloud in the "Verizon Apps" is not working.

I get a "Verizon Cloud has encountered an error. Please close application and try again (code:10020)".

What is wrong with this phone?

It is very frustrating to get a crippled phone like this.

Comments

Verizon_Support

The recommended way to backup your device would be with the Verizon cloud. If restarting the device and making sure the software is up to date does now allow you to use the cloud, then we recommend contacting us over Facebook, Twitter, or on the phone to troubleshoot your cloud services.

PaulS_VZW

Follow us on Twitter @VZWSupport If my response answered your question, please click the correct answer question under the response. This ensures other can benefit from our conversation. Thanks in advance for your help with this!

MatrixOutsider1

Somehow, I skipped over the startup wizard that allowed me to connect to the cloud.

I had to reset the phone back to factory defaults, and this allowed me to get into the cloud.

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