LG Octane transferring pictures to computer

Question

I've been reading everyone's postings on transferring pictures from phone to computer.  My SD card card was already in my phone when I left the verizon dealer so I don't know is its formatted.  When I connect the usb cord to phone and computer I get a phone message of "connection failed", "check connection".  I have, repeatedly.  Please help me.   I'm really a novice.  Thanks.

YaleK_VZW · Accepted Answer

Hello joan777,

I understand your frustrations and I would like to help get your pictures transferred from the phone to your computer.  Do other USB devices work in the computer? Are you using a PC or a Mac? Unfortunately, the Octane is not compatible with Mac OS. Before hooking the USB into the computer you will need to active the USB Mass Storage mode.

Press Menu

Choose Settings and Tools

Choose USB Mass Storage

Select ON

Connect the phone to your PC using the USB cable

Drag the phone file to transfer and

drop it in a pre-selected PC directory.

If the device will still not connect you do have the option of inserting the memory card into a card reader.  I would be happy to continue troubleshooting with you, if necessary. I look forward to hearing from you.