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Lg Cosmos 2 Backup Assistant support

I own an LG Cosmos 2 that I'm going to upgrade from soon. I've been trying to backup my current contacts, because my last backup was in 2013 with an old phone number, and my contacts from my old phone number are obsolete. I am using backup assistant from the app store, and I am having so much trouble. I was initially told by tech support that I need to go into backup assistant, and then "options", and then "about", and to type in *73738# but this won't work. I can't even get to "options". I changed my number last year and now when I go to Backup Assistant, it says "your mobile # has changed press ok" I press ok and it asks for me to enter my pin, which I do. Then it says (as my old number appears toward the bottom of the screen) "the account already exists. Call customer service." The first representative I spoke with tried to help me, and we were unfortunately disconnected. The second rep. said that she didn't know what to do and that I should write all of my contacts down on paper and then perform a factory reset on the phone. There has to be a better way! I have way too many contacts. Can someone please help me?

Comments

Verizon_Support

Hello Bri13

I'm sorry your having issues backing up your device. Are you able to delete the application redownload it and try to back up? Are you getting an error message? Are you able to see your contacts online at www.verizonwireless.com/myverizon

JoeL_VZW

Follow us on Twitter @VZWSupport

Bri13

Hi there,

I'm unable to delete it because it's not a feature that the phone offers. I

also can't use the secret *73783# thing to remove/restart it because the

error code telling me that I need to contact customer support keeps coming

up. Every time I try the backup, my old number pops up. When I go online to

view my contacts, they are all my old ones from my old number, which are

almost all obsolete. All the advice that customer service representatives

have given me hasn't worked, except for the "writing them all down on

paper" advice. I thank you for contacting me Joel. I'm not trying to be a

jerk, but if I come off as one, it's because I'm so frustrated. I have been

passed back and forth between so many representatives who are unable to

help me with this that I'm going insane and considering just dropping off

of the family plan, rather than upgrading my phone. I understand that I

have a basic phone, but smart phones haven't always existed, so I'm just

finding it very hard to believe that no one on the verizon team knows how

to solve this issue. I was told by the last customer service rep. whom I

spoke on the phone with that this was my fault because I have a basic

phone, and I find that to be unacceptable. So that's the situation that I'm

in right now.

-Bri13

On Tue, Jan 27, 2015 at 5:44 PM, Verizon Wireless Customer Support <

Snn5

Can you possibly backup the contacts by importing them to the sim?

Bri13

It was my understanding that Verizon is a CDMA network and does not use sim

cards. Also, My phone is an LG Cosmos 2 and does not even have an SD card.

tikibar1

The LG Cosmos 2 is a basic phone and doesn't have a SIM card.

tikibar1

You might try bitpim software:

www.bitpim.org

If you can get it to pull your contacts off your phone and onto your computer, you then might be able to transfer them to your new phone ... all depends on compatibility, of course.

Bri13

Bitpim doesn't support my phone model. It was definitely worth the try

though, so thank you. I'm just gonna give up and manually write them down.

Thanks for everyone's help!

On Tue, Jan 27, 2015 at 6:30 PM, tikibar1 <forums@verizonwireless.com>

GalaxyClass

see user manual link: http://cache.vzw.com/multimedia/mim/lg_cosmos/cosmos.pdf see pages 21 and 22 for location. Both Hunter B and I know this phone and it does have a somewhat hidden SD card slot. Recheck again and you can save all those contacts and the writing.

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