Child Item

Site Totals

61432 Questions Answered 270 Categories

Pictures will not open

When I transfer pictures from my Nokia Lumia 928 to my PC, picture file sizes increase to 33MB or more and will not open & following message is displayed:

"Windows Photo Viewer can't open this picture because the file appears to be damaged, corrupted, or is too large." When I try to open with other photo software, similar errors are displayed. Until today there was no such issue. My wife has the the same exact phone and the same problem happened on her camera previously but it looked like a one time issue since it did not happen after it happening even though we did not change any setting for the camera. Anyone of you have opinions and/or had the same issue with your camera?

Comments

Verizon_Support

Hi trt1,

We definitely want to get this fixed for you so the pictures are transferred to your computer as well. Are you transferring the picturse using the recommended steps listed here: http://vz.to/1hiuWaj ? Regarding the error message you're receiving, it sounds like something possibly with the computer. I found this on Microsoft's support page about that error message and a fix: http://support.microsoft.com/kb/2635500 plus you can contact them for more assistance with what they're describing, just in case!

ElizabethE_VZW

Follow us on Twitter @VZWSupport

trt1

Thank you for the response.

Here is my responses:

1- Yes, pictures are transferred to my computer per http://vz.to/1hiuWaj recommendations.

2- Pictures are in JPEG format, not TIFF format, therefore, the microsoft support that is provided is not applicable.

Additional help will be greatly appreciated. Thank you.

Verizon_Support

Hello trt1,

Thank you for trying those steps out. Are these pictures that you cannot open on your computer still on your phone? If so, do the pictures open up just fine on the phone? If you still have them on the phone have you tried to delete the files from the computer and try to re-sync the photos back to the computer? Keep us posted.

KevinR_VZW

Please follow us on Twitter @VZWSupport

trt1

Thank you for the input.

Unfortunately, I had deleted the pictures from the phone since

I was not expecting run into the current issue & before realizing

that files will not open.

Previously there were no problems with the photos until this incident.

Any other ideas from you guys. Thanks ahead of time.

Child Item