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Don't know why but my brand new (1 day old) phone is now registering a "Camera Error" & I cannot take pics or video.....anyone have any suggestions/solutions??
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Good morning MsDi.
I know the camera is definitely an important feature on any device, especially a new device! I see you previously posted about the memory card from your previous phone not displaying the pictures on your new phone. Did you do the formatting you were advised to do in that post? Did this problem start before or after the memory card troubleshooting? You definitely should not have the camera error; therefore, it may be due to the memory card. The best way to see what is going on, is process of elimination.
1) Try removing the memory card from the device, power the phone off, remove the battery for 30 seconds, power back on without the memory card. Try using the camera.
If the camera works with no errors, it may be the memory card and not the phone.
2) If the phone works without the card, try inserting the card while the phone is on. Try using the camera again. If you get another error, then we know it is the card.
If the camera doesn't work at all still, please send me a Private Message, and I will be happy to personally assist you.
Thank you,
Good morning MsDi.
I know the camera is definitely an important feature on any device, especially a new device! I see you previously posted about the memory card from your previous phone not displaying the pictures on your new phone. Did you do the formatting you were advised to do in that post? Did this problem start before or after the memory card troubleshooting? You definitely should not have the camera error; therefore, it may be due to the memory card. The best way to see what is going on, is process of elimination.
1) Try removing the memory card from the device, power the phone off, remove the battery for 30 seconds, power back on without the memory card. Try using the camera.
If the camera works with no errors, it may be the memory card and not the phone.
2) If the phone works without the card, try inserting the card while the phone is on. Try using the camera again. If you get another error, then we know it is the card.
If the camera doesn't work at all still, please send me a Private Message, and I will be happy to personally assist you.
Thank you,
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