Have a Samsung Intensity 3 and it is telling me it is out of memory and I can't send pictures. Even after getting rid of my pictures to my home computer the message still is there. What do I do?
"Your phone has reached the maximum number of files. Please remove applications and/or files to clear space."
That whole thing? I get the same message. I have no files or apps on the phone, and I have even emptied my call history and old texts.
I know this has to do with Back Up Assistant (which cannot be removed from this particular phone). So what gives?
My Samsung intensity 2 started giving me the same message your phone has reached the maximum number of files etc. and I have no new apps and deleted all messages and history. WHAT GIVES?
called customer service, do a *228 when message comes on press 1 to reprogram you phone... worked for me
JS2013, no worries. You're not yet out of steps that we can try to resolve this issue. We recommend that you delete all "unwanted" text messages, pictures, videos, call logs, and applications. Once you have cleaned your device out, you will need to power it off/on to soft reset it and try to send another picture message. Keep us posted. We're here to further assist you if needed. Lasina_VZWFollow us on Twitter @VZWSupport
With a chat with Heidi one of the customer service assistance, she told meto try*228 option 1 and it worked.
Thanks for the follow up
As I mentioned above. All "unwanted" text messages, pictures, videos, call logs, and applications have been removed, and I still get the message.
The message is from Back Up assistant (which is obviously malfunctioning). Unfortunately there is no way to remove it from the phone.
Any more suggestions?
Hi Maco70,Let's get this memory mystery corrected! Have you tried to input a memory card in your phone. It does have a slot to hold up to an additional 32GB of storage. As for the Back Up Assistant error, you should only be seeing this if you have a data block on your line. Please long into your My Verizon account and view your features. http://bit.ly/xB4iTc I am sure we can get this resolved.Thanks, BobbyS_VZWFollow us on Twitter @VZWSupport
Well thanks Bobby but as I answered the last email, I went on a verizonchat with tech and Heidi told me to do a *228 then option 1, and it workedvery well to fix the issue. I have seen in the community that there areothers with this problem, and it all started with in a day of when myproblem happened. I posted the answer there too.
Thank you very much for the email I am glad to see that verizon would betaken care of the problem.
Have a nice day.
Thank you for responding.
I do not intend to expand the memory since I don't plan on keeping any files on the phone long term anyway.
I do have a data block on my phone, because I do not have/nor intend to have a data plan on my phone.
Now what?
I am having the same problem.
I have EVERYTHING but my contacts cleared out of the phone.
I have one app installed: Tetris
Memory is being taken up in the multi-media folder; the only thing it could be is the app.
38MB of Tetris?
So if I run the re-program, it gets rid of the error - but is the app gone? Do I have to pay for it again? My contacts will be fine?
It just seems odd that I cannot clear out that kind of memory from the phone without having to reprogram everything.
Help...
I truly appreciate you taking the time to reach out! I want to ensure that your able to use your device freely without concern for memory. Do you have an SD card in the device? The reason I ask is to see if you're able to move the contacts to the SD card. YosefT_VZWFollow us on Twitter @VZWSupport
*228 then "1" also worked for me.
