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Text Messaging Issues

bnh2011

I've encountered many issues with SMS and MMS on my HTC 8X. I've been to Verizon Store, Microsoft Store, called HTC, and called Verizon several times for help but issue is still not fixed. Each time I contacted support, they said that these were not known issues however I see other users reporting same issues in person and on these forums. Usually after the support does more investigating online, they realize it is a known issue.

1) Group text was a recently added new feature for HTC 8X but it still does not work consistently for me even though I enabled it in settings. I rarely receive group messages and if I ever do, I only receive one or two messages from the entire thread. I do not receive any error messages.

2) I do not receive picture messages at all. No error messages are shown. This has been occuring for several months and I never realize when I miss a picture message from a contact. I have to remind my contacts to e-mail me pictures instead of sending me via MMS. I talked to an associate in the Verizon Store and we tried to send test pictures from display phones. My phone did not receive the pictures.

3) I encounter the "Can't send text" error message that many other HTC 8X users reported after GDR2 update. When this "can't send" issue occurs, I have to toggle airplane mode several times or restart phone in order to send messages again. This happens at least once a day.

Will there be any fix soon for messaging? I've been waiting for month for these bugs to be fixed.

Comments

Verizon_Support

Hi bnh11,

Wow! The issue listed do indeed sound shocking! Your device is expected to work 24/7. Do you mind sharing a bit of information? Has this device ever been replaced? When you contacted HTC, what did they advise? Please share details, thanks!

MatthewS_VZW

VZW Support

Follow us on Twitter @VZWSUPPORT

bnh2011

No, the device has not been replaced. When I contacted HTC, they investigated for several minutes and said that it is a known issue. They said that it's a known issue but they do not know what causes it. They asked me to inform them of any workarounds or fixes that I discover myself.

I received the GDR3 update a couple days ago. My issues #1 and 2 now seem to be fixed. I am now consistently receiving picture messages and group messages from my contacts. But issue #3 is still happening. Sometimes I have to attempt multiple times to send a message even when I have full service.

GDR3 also introduced a new call volume bug to my phone: https://community.verizonwireless.com/message/1023844

kinglin

I would like to add credibility and urgency to this post by adding that I am having the EXACT same problems and have been given the same run-around from Verizon for months now. They told me that the issues would be fixed when the phone update came out, however, from the above poster and my own experience, the update came out and the issues are still not resolved.

Please keep us updated on this.

Verizon_Support

Hi kinglin,

I am sad to hear about the problems with your phone. Please give us a description of the exact problems with your phone. Please let us know what troubleshooting you have done so far. Keep us posted.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

kinglin

In sum, when the phone goes into an area of no cell service (e.g. subway or tunnel) and then comes back into an area of cell service, it is impossible to send a text message without doing one of the following:

- cycling airplane mode.

- power cycling the phone.

Strangely enough, when the phone comes out of the subway into full cell service, you can RECEIVE texts messages, MAKE and RECEIVE calls with no problems. It is strictly limited to the sending of text message where the phone struggles. Specifically, you will get an error message "Can't send; try again" to which you can press infinitely, it will not work without cycling airplane mode or restarting the phone.

risrani

Would like to add to this, I am seeing the same issue with the cant send text messages. Happens everytime I go into my buildings elevator or subway.

Verizon_Support

Hi kinglin,

Thanks for the info. Sounds like your device needs a refresh! What phone are you using? Is this the only time it's happening when you are leaving a no service area back to a full service area? Is it happening at random in full service areas? Keep me posted.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

Velcroman

I was told by a Verizon support rep last week that this is a known issue for HTC 8X phones but HTC is unable to isolate what the root cause is. HTC was to contact me to learn details of when and where the failure to launch texts occurred, but I have yet to hear from them.

I am writing this as I am unable to send texts - again!

CycloneChief

I purchased an HTC 8x in March. In June I received the "no SIM card" error which began occurring more frequently. Incredibly annoying when traveling overseas and nothing I could do about it. Intermittent can't connect to network errors in various applications. The piece de resistance came last week when I could no longer send text messages (SMS or MMS). I suspected the Microsoft OS update but wasn't sure. Called Verizon tech support was on the phone with the Tier 2 tech for an hour. He did the following to determine the problem source: 1) remove & reprovision my text service (done at the tower side), 2) Pulled text service completely from my phone and reinstated it. He said that the tower could see my phone and I had 4 bar network signal strength and wi-fi which meant the phone wasn't transmitting the data. Finally, we did a master reset of the phone. Nada. He shipped out a new phone, which I received today.

The new/refurbished HTC 8x phone worked out of the box. I customized it, restored my contacts, etc. then installed Windows OS updates and - surprise! - could no longer send text messages. I really like the windows operating system as the phone was the easiest I've ever set up but when I went to the store this evening the rep said that Verizon hasn't announced any new phones to replace the HTC 8x or the Nokia Lumia 928 which makes me think it will drop all support for Windows phones. Next up, a call to Verizon support to replace the second text-bricked phone. While I wait for the second phone to ship, which will be delayed by the Christmas holiday, it would be nice if I could UN-intall the third update so at least I could use the phone. Looks like we're left holding the bag while everyone points fingers. Anyone know if the Lumia 928 has these issues?

Juliepw

It takes 3 times before my text on my HTC 8x goes through. It just started happening yesterday

Reel_Traveler

Not sure if this is the same problem, but I have not been able to receive text periodically - or rather, i get the message however the message indicates "unable to receive media content" - even though it is text only. I also have problems sending - I need to press re-send a few times, and sometimes it goes through, and other times never does despite several clicks.

I just spoke to VRZN support, and learned that it has to do with when you're on WiFi - the phone software gets confused and won't connect to the network. HTC is apparently aware of the problem, and just recently figured out what was happening, and is working on a patch update. No guidance on when, but they are aware of it and working on it.

Hope this helps.

Velcroman

That has been a minor annoyance, because the texts I receive have no media content once they open, after a delay.

Thanks for the update

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Brooklyn95

i am also having problems sending text messages

Verizon_Support

Hello Brooklyn95!

I use messaging all the time, and I know how important it is! Let's get this straightened out. What kind of issues are you having? Please clarify for me so we can find a resolution for you, thanks!

ChristinaB_VZW

VZW Support

Follow us on Twitter @VZWSupport

DaniCalebaugh

We can't send text messages! It's pretty simple Verizon support, something is going on with the HTC 8X with texting just breaking. Do you have a fix? If not I would like to swap to a different phone type as this is annoying. Same thing happened with my son's phone last week, now it is mine as well...

DaniCalebaugh

Rebooting temporarily fixes the issue, then it will happen again...

FX45Guy

Same issue here on 4 lines. We can't take it anymore!

It's been busted since the GDR2 rollout.

We're sick and tire of having to constantly reboot our phones to text.

I've called in a logged a case with support, but nobody has called back to follow up.

Give me a 928 please, can't stand this phone any more!

Major_Payne

He has a point. It's been months.................as in lots of them that we've had to endure this issue.

It's hard to believe that it's taking this long to either fix it or exchange out these phones for ones that will work without having this issue.

this1smine89

Has anyone responded with the reason this is going on?

RLH03

So I notices the MMS seem to send fine and are not affected? Seems to only be non-MMS messages. Can anyone else confirm this?

bnh2011

The new Verizon Windows Phone - Nokia Icon is released next week. All HTC 8X users should be given a free upgrade to this phone. I've gone through the HTC 8X issues for over half a year and there's been no urgency from Microsoft, HTC, or Verizon to fix the phone. Everyday the phone encounters random reboots, failed messages, network issues, and no sim card errors. When is Verizon going to compensate us for these issues?

smerkerg

I don't see an easy way to say "+1, me too" but this has happened to me for months as well. Sometimes sending a text works just fine. Receiving a text never seems to be a problem. But eventually I will have an error while sending a text, and I click retry three times and it finally works. And then other times I will click retry as many times as I choose, and it will never succeed. It will only work after restarting my phone (or sometimes changing to airplane mode and back).

Major_Payne

I'd probably push them for another phone.

I'm happy to say that since I replaced my 8X HTC with my Nokia Lumia 928 I haven't had any problems with text messaging at all.

knappk

I have an Iphone and my son has a texting phone in WI. We live in different parts of the state and we can not send or receive any text this afternoon? Verizon texting seems to be down?

lois1958

I am having the same problem I live in ny.

M_a_Watts

My wife has the same issue and has to restart her phone constantly throughout the day, everyday, as a work around. Our local store stated they have never heard of this issue, so I attempted to send this forum link to them for reference, but they refused to accept it. They forced us to try a factory reset, which still has not resolved it. Why is it so difficult to admit the flaw and allow a loyal customer the option for a new phone to replace the one that does not work?

Verizon_Support

M.a.Watts, we don't want this to be an issue for your wife too. Usually, a hard reset will resolve any software issue on your phone. However, did your wife redownload the same 3rd party applications that she had before? Some application software can affect the performance of her device. Is there any physical or liquid damage on her device at this time?

LasinaH_VZW

Follow us on Twitter @VZWSupport

M_a_Watts

This is not a 3rd party application, nor did I mention any 3rd party applications in my original post, so I am not sure where you got that information from/made that conclusion.

There are no 3rd party applications on the phone at the moment as we have not downloaded any apps following the hard reset. She has had to restart her phone approx 20 times a day since the reset on Saturday, 8/2/2014, in order to be able to send text messages from the phone.

This is highly unacceptable and I will be returning to the store where we purchased the phone to request a new one. If we do not received one, we will contact the local news station to inform them of this breach of contract and the fact that Verizon is forcing its customers to continue to use defective devices without replacing them and/or their only option is to purchase a new one a full price.

This has to be the worst customer experience I have ever seen and the complete disregard for the fact that this is a known flaw in the device that is being reported over and over (do a Google search if you are curious) without anything being done to correct the issue or replace the defective devices is unsettling.

And no, we have not gotten the device wet or dropped it, or damaged it in any way.

This is a firmware issue between HTC and Verizon that has been ongoing since October 2013 when GDR2 was released. It has been almost a year and with GDR3 being reported as the resolution we were hopeful this would resolved, but upon its release we discovered that the issue has gotten worse. Now with the hard reset my wife went from restarting her phone 8 to 10 times a day, to now over 20 times, which she gives up after a certain point.

So what is Verizon's intentions to correct this issue? What is the outlook or time frame for a resolution? Will customers that have been forced to deal with this issue for almost a year, still be forced to deal with it or will Verizon provide these customers with new phones (other than a refurbished or another HTC Windows 8x phone)?

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