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Verizon Cloud backup stuck at 0%

Trying to backup my contacts to Verizon Cloud from my HTC Trophy and status is stuck at 0%. It also asks me to log on continuously. Tried turning on and off WiFi, restarting, making more storage room on the phone. When I do log on, I have an exclamation mark in a cloud in the upper left hand of the VC app window.

How long is it supposed to take to back up my contacts? Meantime, I tried the built-in Microsoft backup and it backed up in about 10 minutes. What do I need to do to get VC to back up?

TIA.

Comments

Ann154

If you already have a backup through Microsoft, you might not need a backup through another service.

Verizon_Support

We want to make sure that we properly review this issue. With the exclamation mark when you view the cloud, do you receive any particular error code?

HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Verizon_Support

Making sure that you have all you contacts backed up is very important Wellsnet. I know I can't live without my contacts. What is the make/model of your device? How long has this been going on for? Are you connected to WiFi?

AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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