When will Windows Phone 8.1 and Cyan Update be released? (Update)

[T_Williams]

T-Mobile and AT&T are making progress, but not a word from Verizon Wireless.  What's Up?

[vzw_customer_support]

Hello T.Williams, we share your same anticipation & excitement for new software releases! Stay tuned for future news and announcements here: http://bit.ly/n5snpq

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

[imnhillbillyhell]

LIES!!!! IF YOU, VERIZON, TRULY SHARED OUR ANTICIPATION THEN YOU, VERIZON, WOULD STOP WITH THESE LAME PAPER-THIN EXCUSES FOR NOT RELEASING WINDOWS PHONE UPDATES ON TIME.

YOU, VERIZON, WOULD PARTICIPATE IN THE WINDOWS PHONE BETA TESTING PROGRAM AND ADVANCE DEVELOPER TESTING SO THAT YOUR CUSTOMERS DO NOT RECEIVE OS UPDATES ON A 6-MONTH TO 1-YEAR DELAY.

YOU, VERIZON, ANTICIPATE NOTHING BUT RECEIPT OF OUR MONEY.

[#4]

Stop posting in all caps. No one is reading your posts.

Good Luck

[MadDogFL62]

Lip Service

www.fcc.gov/complaints

Let them know that you don't have the update yet and the FCC will have some exciting news for Verizon!

(You can even file your claim in all CAPS if you want.)

[wowser]

Didn't really see an applicable category to file a complaint under or I would have.

[#7]

Its a dream if the poster actually thinks anything will come of the complaints.

The poster did not tell you that the disclaimer for online complaints clearly state they are collected but give no guarantee of any actions.

The FCC could care less about any update not created by Verizon or Sprint or T-Mobile or even AT&T.

That is squarely a device makers issue. Not the cellular providers.

Verizon Wireless is not even obligated to carry the device, let alone push out any updates. Think about it?

And you will note when you post correctly you will get replies.

Good Luck

[#8]

File Complaint | FCC.gov

There is no complaint process for cellular phone updating.

ireless TelephoneDetails

• Rural Call Completion
• Telemarketing (including Do-Not-Call)
• Prerecorded messages
• Billing
• Service
• Privacy
• Identity theft
• Disability access
• Number portability
• Unlocking devices
• Unlawful advertising
• 911 calls
• Tower Light outages
• Signal interference to other devices
• Cell phone jammers

Nothing. The poster has been posting this incorrect information on numerous threads.

Good Luck

[MadDogFL62]

Elector:  Sorry Brother.  This is round 4 for me.  Dealt with the FCC 4 versions ago.  Not only did the FCC tell me where to go to post my complaint, but they contacted Verizon on the last 3 occasions - and I expect them to contact Verizon a 4th time with my 8.1 Cyan complaint.  As long as the update provides bug fixes, etc. - the FCC states that regardless of what the Verizon contract says - they must keep your device up to date so that you have optimum service and connectivity (3G, LTE, WiFi, or "other").  AND they must provide the update on a "timely" basis.  IMO, after the release is out the door with Microsoft and after the competition has release it to most of their Windows Phone population...  well, that is beyond "timely" for me.

Will it change anything?  Who knows?  Those on the forum who think they run Verizon say no.  That's interesting as I have yet to find a public US company who likes to have the Government looking over their shoulder.

File your complaint and when the Verizon Customer Service Princess calls to find out what the problem is and asks to confirm that you got your update - give her an earful.  Ask for her manager's email so that you can blast them too.  It's nonsense to have to wait weeks after a release and after all of the press has died down to get an update out of Verizon.

www.fcc.gov/complaints

(I also wanted to add that 4 updates/versions ago, it was Microsoft who told me to call the FCC.  They, too, were tired of taking the heat for carriers like Verizon dragging their feet.)

[#10]

Again the FCC cannot compel Verizon or any carrier to update your phone. First when you purchased the device it worked on the cellular and data network. That is the service Verizon provides.

When a phone manufacturer does an update or enhancement to a particular model the cell carrier is not obligated to send it out.

Good case in point is Apple iOS which Verizon and other carriers have nothing to do with.

The complaint process at the FCC has no listings for failure to update a device. The FCC does not have authority on a business but has authority on certain acts by communication companies. Of which updates are not a violation of any FCC rules and regulations.

You will get a call back from Verizon simply by filing a complaint with http://www.BBB.org

However any such complaint will just get you a deflection and no real action. Think about it. ???

Updates are simply not a top priority in the FCC scale of things but if you want to complain by all means do so.

Again Good Luck

[krisanne1]

Why does Verizon not just push the new update out? It seems the developers at Microsoft do the work, so don't they just have to release it? I will make a complaint tomorrow on the FCC website. This is really stupid.

[#12]

Complain all you like. The FCC does not and cannot compel any carrier to make operating system updates.

It is on the carriers to make those decisions.

The devices don't even have to be carried on Verizon's network. They allow it on the network for one reason, it generates a revenue. (Money)

Good Luck

[MadDogFL62]

krisanne1  Wow.  This seems to be a sensitive issue for everyone.  If you step back to look at some changes that Verizon had to implement for their customers (based on updated FCC requirements), you will find an interesting trend.

First organization the FCC went after for shady billing practices?  Verizon.

First 2 organizations the FCC went after for bait and switch practices?  AT&T and Verizon.

First organization the FCC went after for controlling bandwidth speeds?  Verizon.  (That was just a few weeks ago.)

This trend spans only the past 3 years.  Big Red seems to have a Big Red bulls eye painted on their back.  And for good reason.  Do you know how the FCC found out about these consumer issues?  From complaints that are filed with the FCC.  (Whether or not there was a "complaint category" for them at the time, or not.)

So what the FCC can and cannot do - will or will not do - remains to be seen.  What I can confirm is that impactful change to protect and support the consumer started with complaints to the FCC with the FCC forcing the hand of Verizon.  The FCC has now approved that mobile devices can be unlocked and moved from carrier to carrier (network supporting).  How do you think those devices will be updated?  Perhaps it's just easier to put that responsibility into the hands of the manufacturer?  If the FCC knows it's an issue - it will make it easier, and a priority for the FCC to address.

Some interesting reading below from the FCC.

http://transition.fcc.gov/cgb/cgb_offices.html#CPD

Quarterly Reports - Consumer Inquiries and Complaints | FCC.gov

[#14]

President Obama signed it into law, however as you pointed out it is carrier dependent.

And it does not take effect immediately.

And there are carrier gotchas as there always is. Read it.

I am for the government to watch over consumers. But there are State and Federal laws to protect companies as well as consumers. Just look at the public utilities boards in almost every state. They get complaints by the truck load, but only act on a few. Updating a cell phone I can tell you is not a priority.

The overcharging etc you mentioned was something the government had to address. It made them actually work for the consumers instead of big corporations. But what fines and such paid by the carriers was peanuts. The companies made billions of dollars they paid back a few million. So its profitable for them to do what they do knowing the laws when they get caught result in small refunds and fines. So in my opinion it is useless as a regulatory agency.

Complaining about Verizon did not push out my update is really not enforceable as to this thread.

And with cell phone unlocking with radios for CDMA and gsm all the carriers could request of the phone makers is to have one or the other in their devices. So you want to go to AT&T or T-Mobile from Verizon but they use GSM and Verizon uses CDMA. Unlock for what carrier? Sprint? Not even Sprint uses a CDMA devices from Verizon or vice a versa. Sprints CDMA is uncompatable with CDMA on Verizon.

Right now certain devices can be used on alternate carriers with limited functions. So who wants a device with limited use? Not me.

This is all one big chess game. We my friend are the pawns!

Good Luck

[MadDogFL62]

Can't change it.

That's just the way it is.

I hope that none of you have Voter ID cards.

[#16]

Ha ha been voting for many many years!

Elector..did you notice my posting handle?

[Tepid]

And this is the reason no Carrier should have any say whatsoever in device updates

This is like your ISP saying you can't update your computers drivers and firmware till we approve of it.

Phone is a computer, and carriers should have no say in the updates.

If the phone stops working due to an update, it should be on the manufacturer to fix the issue

Just like it is with your Desktop/Laptop and Tablets.

Cell Carriers should be treated just like Dell, HP, Toshiba and the rest.

Dell might be the manufacturer of the PC, but they are not of the part in it.

You can go out to Intel and get drivers and make them work and Dell can't really do much about it.

Other than say you voided your warranty with the BIOS update you did that was either wrong or went bad.

Carriers would then have to compete on Services alone, just like any other ISP.

With some hardware exclusives to a smaller degree.

[#18]

I totally agree and have been writing this for a very long time.

Good Post!

[rednibkram]

Falls under the "Service" category.  I already filed my complaint. 

[#20]

Again the complaint will do no good

Carriers are not responsible to carry any devices they don't want on their networks.

Updates come from Google and the device maker.

Service? Very doubtful that will go anywhere.

Good Luck

[MadDogFL62]

Elector:  These posts are going to eat away at you until blood starts dripping from your ears and eyes.  You just can't walk away, can you?  Your "won't work" and "good luck" feedback has grown annoying.  It would not surprise me to find out that you are actually a Verizon employee.  I am wary of opening my email, only to see that you have wasted all of our time with yet another zero-value post.  And please do not waste any more of our time by replying to this post. 

The Verizon Forums are divided into categories based on device.  If you have something valuable to share about your Apple APP Launcher, please start your own post on the Apple Forums and huddle-up all of your Apple chums - maybe they have an interest. 

Your post history clearly indicates that you feel compelled to stick your nose in everyone else's business.  If you are that obsessed with rambling, and feel like you need some confirmation, I can tell you that you will have some better luck by starting your own post.  You have worn out your welcome here.

In the mean time...  www.fcc.gov/complaints  Sorry, you can't file a complaint about annoying people on the Verizon Forums, but you can sure file a complaint about not getting your Windows Phone 8.1 Cyan update.  Services is an ideal category to post your complaint under considering the number of 8.1 Cyan security and connectivity enhancements that WP owners have waited over a year for.  Be sure to have your Verizon Account Number handy too.