knjfree10, being able to retrieve your messages is imperative. Let’s get your messages to your phone. What's the zip code? What is the make/model of the phone? Please dial *228 and then option 2 to update the phone. Let’s us know how it works.ZangY_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!