cannot connect to the computer
What phone are you referring to?
Samsung Gusto 3 (windows 8.1 device manager states: driver not installed
foe SM_B311V)
IDK that you need specific drivers, but take a look at this page: Samsung Gusto 3 Support | Verizon Wireless
You'll need a USB cable first. The PC will most likely look for the SD card, maybe the internal memory.