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my phone is totally froze up cant do anything to make it work cant power off at all

dafarwell
Newbie
‎06-30-2014 07:37 AM

my phone is totally froze up ..cant do anything to make it work.. cant power off at all

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GNN215
Newbie
‎07-01-2014 07:12 AM

Google  "Nokia Recovery Tool"  download it, connect the phone it should restore the phone with the current verizon/OS update.

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NokiaJana
Newbie
‎07-21-2014 01:09 PM

HI,

You can try a "soft reset" by holding down the volume down + power key at the same time until the phone vibrates and restarts (~10 seconds).

Nokia/MSFT Customer Care

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