my phone wont work

[alexisaunt16]

my htc one m8 wont power off cant make or receive calls it wont charge I brought march 8 and this is the first time I had problems with it I need help it is my business phone

[Mercedes8]

Have you tried taking battery out, if has sim card take it out and put back in, worked on my phone

[vzw_customer_support]

Let's get your phone back up and running alexisaunt16! When did you start experiencing difficulties with your phone? Did you recently install any new software or applications to your phone?

Thank You,
MichelleS_VZW
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