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"Add MMS APN" option?

Hi Verizon,

I'm looking to configure my Verizon HTC 8X (Windows Phone) to work with an international SIM I bought. I was told to configure the MMS APN settings from the Settings > Cellular menu, but I cannot find the "Add MMS APN" button. Am I missing something? Has it been removed from Verizon phones?

Thanks,

-Julien

Comments

Ann154

Which SIM card do you have in the phone?

mrwel800

I have my non-Verizon SIM in the phone right now.

mrwel800

Any help here?

Verizon_Support

mrwel800 look no further, help is here! We'll do everything we can to make certain that you stay in touch while you travel. All 4G devices are unlocked by default so there are not any additional steps needed from our end. I would recommend reaching out to the international provider for assistance.

AshleyS_VZW

Follow us on Twitter @VZWSupport

mrwel800

Thanks for the reply Ashley! The international provider has actually referred me to Verizon support for assistance... Even though the phone is unlocked, I'm unable to send or receive MMS on the Verizon device with the international SIM. All online help for this points to setting the "MMS APN" settings correctly, but the Verizon variant of the phone doesn't seem to have this menu (the same phone on other carriers does -- I've checked). Is there some other setting I should check?

Verizon_Support

Hello mrweI800,

Your patience is greatly appreciated on this matter. While we do unlock our global devices for international sim cards, the services that are offered by other carriers are supported specifically through that company. May I ask what company's sim card do you have? Also, what country are you in? Are you not able to use any wireless service with the sim card? If not then I would suggest reaching out to the international carrier for assistance.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

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