I just wasted 2 hours in a loop being asked the same questions (from several different toll-free numbers), and repeatedly hung up on by a computer. I was trying to figure out how to delete a "virus" called Daily Scoop that somehow insinuated itself onto my samsung intensity III. The info on the verizon website did not match the menu options on my phone at all. I think I figured it out, but I'd like my 2 hours back from Verizon. Seriously. ***** like this makes me want to drop the plan and go with a new carrier.
