nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

LG Extravert locking up/rebooting after upgrade to VN271ZV4

nhmike

I'm having a big problem with my new Extravert and wanted to post this as an inquiry and a warning to anyone who may be considering the V4 upgrade. I received my phone yesterday (as a replacement for my aged Cosmos 1). Everything was working fine on this phone. This morning, I performed the VZW OTA update and it found/installed VN271ZV4. After the update/reboot, I have found that any time I try to access anything to do with the phones memory (my pics, music, camera, etc) the phone would freeze then reboot after about one minute.

Has anyone else run into this problem? If so, have you been able to resolve it?

I do not have a cable with me, but once I am home, I will try to use LG's updater software to reupdate the new firmware and see if it resolves the problem.

Accepted answers

nhmike

Hi SuzyQ,

I hd tried a battery pull, *228 option 2, and finally a hard reset (resetting the phone back to factory default, then re-activating) all to no avail. I called VZW support and the tech agreed that the phone's internal memory is corrupt. He had me go to a local VZW store and they swapped out the phone for me. All is well now. New phone is updated to ZV4 and there are no isses.

Thanks

Mike

All comments

SuzyQ

Try doing a *228 update if you haven't done so, after the OTA update. Or try a battery pull (with the phone on) and see if that improves the situation.

nhmike

Hi SuzyQ,

Thanks

Mike

SuzyQ

Ahhh, good to see you got a working phone! Thanks for reporting back so we know the resolution!

brittanyamber0526

im having the same problem the ppl at vzw told me they cld give mee a new phone but it wld just do the same thing evntually i was told lg has to issue a software upgrade and that it will be sent to the phones when they do it. they dont know how long itll take it depends on how mamy ppl complain. he also said that there are quite a few pp, having this problem the phone thinks its memory is full even tho its not

Child Item