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Spending Limit Explanation

jessewilliams562

I have 10 lines on my account as it is a family based account. I am trying to add an 11th line to order an iPad yet Verizon says I have met my spending limit. 3 devices are paid off and one is unable to upgrade and we are unable to order the iPad. Whatever the credit limit is, Verizon needs to remove it from their systems. I have been a loyal customer for one year and almost 2 years. I have read from many others of the Credit Limit that Verizon is doing to their customers and it’s not right. It’s greedy! I have already reported you to the BBB. Do I need to take further action? Something needs to be done about my spending/finance limit ASAP!

Comments

Verizon_Support

Our Consumer accounts are limited to 10 lines, but you can always open a Sub Account under your main account and add 10 more, if needed, jessewilliams562! Does this information help? StephannieP_VZW

jessewilliams562

How do I do that?

Doggo

Completely missed the issue all together.

A sub account doesn't change an account financing limit. OP never asked about line limits. Even if line limits were an issue, the 10 lines is for phone lines, they mentioned adding an iPad, a connected device.

As for the OP, all carriers have a financial limit. It's no different than opening a credit card and having a different limit compared to someone else because of differing credit scores. Verizon uses a mix of personal credit score and internal factors to base your financing limit. Max is around 7k with most customers being around 3k - 4k. The BBB isn't going to do anything and will ignore the complaint. Your options are pay off more devices to have enough to finance another device payment or purchase the device outside Verizon. Some stores and credit cards offer a payment plan.

jav6

@Doggo
wrote:
Completely missed the issue all together.
A sub account doesn't change an account financing limit. OP never asked about line limits. Even if line limits were an issue, the 10 lines is for phone lines, they mentioned adding an iPad, a connected device.
. . .

Adding an iPad to the account requires a phone number/line. It is not just a 'connected device'.

Verizon_Support

We are happy to help. Have you been able to get this issue resolved?

Chris_VZW

jessewilliams562

Nope. The issue still isn't resolved and I filed another complain with the BBB. The resolution is to let the 3 lines that are stuck on the iPhone XS and XS Max upgrade and let us transfer an iPad Air to the mentioned account.

If no resolution found, then the issue will get escalated.

Ann154

@jav6
wrote:
@Doggo
wrote:
Completely missed the issue all together.
A sub account doesn't change an account financing limit. OP never asked about line limits. Even if line limits were an issue, the 10 lines is for phone lines, they mentioned adding an iPad, a connected device.
. . .
Adding an iPad to the account requires a phone number/line. It is not just a 'connected device'.

The iPad is still treated as a connected device instead of as a phone for the type of line of service.

ConfusedCustomer32

So, my wife and I had an account for 7 years and I recently started a business and transferred service to the business account and 3 months after I tried upgrading our PAID OFF phones with Verizon and they told me I needed to be a "customer" for 6 months before they will increase our Financial Spending Limit... does the previous 7 years not matter anymore? @vzw_customer_support

Sunmoon20

I have been with Verizon since they bought out Altel. I have had up to three sub levels and 15 phones on a plan. Now I have 4 phones and two watches with everything is paid off but one phone with a balance of $300 and they are saying I reached my spending limit. I don’t understand. I have had multiple things on payment plans at the same time. I have auto pay so payments are paid on time. They can’t provide any explanation on why I can’t upgrade my eligible phones. My daughter is currently removing her watch and phone from my plan and transfer to AT&T. I will soon follow if they don’t provide some explanation and address this spending limit issue.

[Deleted User]

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