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Internet Turns Off 12a-5a daily
For the past 18 months our 5G home internet has stopped working daily from apx midnight until 5am. We live ~50 feet from the tower and have a clear view from the window where our router is located. We have called Verizon 5 times regarding this issue, have received new hardware, completed factory resets, and checked all…
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Home Internet sign up bonus
I signed up for Home Internet May of 2023 and was told to keep an eye out for an email for either an XBox Series S, or a $200 Home Depot gift card. I’ve checked my email including spam folder, and still have received no email. Looking for input.
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$200 Gift Card Promotion
I am a new home internet customer....When I signed up for 5G Home Plus Internet, it was advertised that the $200 Gift Card will be available after 65 days...I have not gotten the offer to redeem yet. Please help.
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Billing
I'm been trying to talk to a. Live customer service reps from billing about my account but I can't find any number to call and if I do not answer they all want to email or text or go to virtual I don't want to do that I don't like to text cuz no one understands I want to talk to a live representative especially about my…
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5G/LTE Home Internet
I would still like to know how you are supposed to "qualify" for home internet. I have been a loyal Verizon customer for several years. When I go into the local store or the regional office, I'm treated like I'm stupid for asking this question. Could it be they don't know the answer? I have to use a 5G plan for my phone. I…
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Complaint process
Does anyone know the best way to file a complaint with Verizon. I have flat out asked a rep for an address, but will not receive an answer. I couldn't find a way to submit online nor did I find an address to mail a complaint to. I have a timeline written out detailing the issue along with screenshots/attachments that I…
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Amazon card error
Everytime I try to redeem my Amazon card I get an error on the my verizon app .don't know what to do
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Inseego MiFi X PRO 5G UW keeps losing Internet Connection
I have an Inseego MiFi X PRO 5G UW hotspot. This device keeps losing the Internet connection, and when it does connect, it is very unstable. I have tried rebooting many times, including the removal of the battery. No change. The signal strength shows between 1 and 4 bars, and it shows that I have 4G connection. When…
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$200 Amazon Gift Card
I installed my home internet on 01/12/2024 and was wondering how long it would take before I received any information about the $200 Amazon gift card? I can’t find any info in the Verizon app and haven’t received an email about it.
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December 5G Plus Promo
Back in December I got the 5G Plus Home Internet offer where I was supposed to receive the free Xbox, either the Amazon Echo Show 10 or $200 gift card and the $100 Verizon gift card. What I didn't know is since I had to call to try to get the internet equipment shipped to my son's address, which didn't happen, I got…
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5G Home Internet questions
I am not sure if my first post posted ... Verizon 5G Home Internet is now available in my rural area. We do receive 5G and 5G UW at our home, but it's spotty at best right now. I am aware of the difference between 5G Home and 5G Plus. Since 5G is spotty at my home, it's safe to assume I would receive mainly an LTE signal?…
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Customer service feedback
Hello, I just wanted to take a moment to thank Romania T. from customer service for taking the time to answer my call today and for helping me resolve the issues with my account. I appreciate the time she spent advocating on my behalf. Her assistance resulted in my account being credited in full for several months of…
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Amazon Gift Card Offer
I am unable to redeem my $200 gift card. Once I select the offer it keeps taking me back to the same screen instead of directing me to accept terms to get the card!
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Unable to claim Xbox or Amazon gift card
I have contacted customer service 5 times now and get every answer from wait 5-7 days to wait 24 hours or the latest was wait 72 hours. I am done waiting! So many people are not getting the promotions Verizon promised. It's simple ship me a Xbox and email me a Amazon gift card. I'm tired of excuses. Either this promotion…
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Poor Internet Connection
I've had very poor internet for the past 3 weeks. Speeds are a 1/10 of what they used to be and constantly fluctuate so when they do get at least decent for a bit, it's to sporadic to actually enjoy. Done a ton of reboots and calls to Verizon and nothing has worked. Even got a ticket put in on 1/14 for a tech to reach out…
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'Waited a month so far...'($200 Amazon Gift Card promotion)
I have been waiting for a month for something to take effect within my Verizon account, My amazon $200 giftcard TILE BLOCK has been M.I.A from the section of my account overview page featuring other offers and perks as a Verizon customer. I have chatted through an agent on the website in browser mode more then on 3…
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Unable to apply for ETF credit
I recently got a 5G home internet plan, and was trying to apply for getting bill credit for ETF from my previous internet provider. Whenever I open the link where I need to apply, it tries loading the page but then just shows the header and footer. I’m unable to see the page and apply. I tried in multiple browsers. Please…
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$200 Amazon Gift Card and Xbox Promotion
Signed up on 12/29. Received the email and registered for the Xbox within 24 hours. Received the email for the gift card on 1/4 but the link didn't work. I've since chatted 3 times and called 2 times. Each time I'm told to wait 72 hours, 5 days and then 7 days. Today was the worst. I'm now told it'll take 4 to 6 weeks to…
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No Internet
We switched from spectrum to Verizon 5G home Internet for the promotion and have had nothing but problems since signing up. We have a relatively newly installed 5G tower practically across the street yet can’t get service at all. I’ve called multiple times into customer service, and they claim that the Internet in our area…
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Amazon rebate
I tried adding this so many times and it kept saying it did and it never did
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Missing Xbox promotion
I signed up for 5g home interest last month after seeing an advertisement for a free XBOX with new service installation. Since then, I received the email to redeem this offer. However, Verizon's email provided a link to my user account inside Verizon. No further steps or sub links are found that indicate where to redeem…
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Customer Service
Not one verizon agent is on the same page. I can't believe I chose this company. They gave me a invalid amazon claim code and never shipped my xbox. Worse experience of my life. Sad they can't fulfill there companies promises and yet were the ones who have to reap the consequences
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5G Home Internet
I've had the Verizon 5G home internet plus plan for 4 months. Speeds up to 300 MBPS. Usually average about 240 MBPS For the last week, I haven't gotten higher than 140 MBPS. Done all the usual things unplug the router for a few minutes, etc. I was informed by a Verizon rep late last year that early this year they will have…
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Rebate wasted and internet promo denied.
I began switching my cell phone over and did the order online. Got to the store. Got upsold saying, i would qualify for a discount with my multiplan and switching and got the normal plan. Had to call in to upgrade to plus and was told doing so would qualify me for the Xbox Christmas promo. Than had to call back multiple…
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how to pay online
This has been the worst experience ever. They turn off your service for nonpayment but I have to sit on the phone for 3 hours to get a person on the phone. you have to pretend you are ordering something new to even talk to a live rep. soon as I speak to a person 1 or more service always for 1 has become interrupted. I just…
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Amazon Gift Card Promotion
I'm having trouble redeeming the $200 Amazon Gift Card following the instructions in my email saying "Thanks for making the switch to Verizon Home Internet. We’re happy to let you know that your purchase makes you eligible for a Amazon Echo Show 10 or a $200 Amazon.com Gift Card." There was no "Exclusive Home offers" tile…
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Can’t login/password reset glitch
I am stuck out of my account. I don’t remember my username or password. I don’t have my phone through Verizon only internet. If I try to login online it sends me to the app, but then when I submit the reset the app screen just goes blank and sends me back to the beginning. i can’t speak to an actual customer service person…
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Can't redeem $200 Amazon GC
I have the option to redeem, when I submit the choice the system Errors out. I have a screen shot.
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How to register for my Amazon gift card and Xbox
So I initially expedited my purchase of getting the Home5G simply because of the promotion promised. Why am I having such a hard time locating how to receive my Amazon gift card and Xbox ?
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adding a hardwired router
I have barn with a hardwired router. I want to connect that router to the gateway. I wifi signal is very weak from the gateway so I want to run my hardwire from the gateway to the barn. Is that possible?