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Ethernet LAN 1 Disabled by Hacker
I've been fighting this hacker for 18 months getting into my network & running up data. He used to do 800GB per month. Police can't help & said contact FBI. Two IC3 complaints submitted & wrote a 4-page letter to Louisville office begin for help. I was starting to gain ground & after I got my MacBook Pro coupe weeks ago,…
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5G Home Internet with YouTubeTV recent buffering problems
within the past 30 days, we have had buffering problems between the 5G gateway/router from Verizon, with our Samsung TV that is about 12 feet away from the gateway, that is by a south facing window. The buffering seems to be worse, during commercial breaks, This arrangement has been this way since we joined Verizon 5G Home…
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Verizon wireless router
my Verizon wireless router has increasingly been disconnecting itself of the Internet. How do I repair this issue?
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How to an answer on service outage?
my connection speed is too slow to log into work for 4 days now. Every Rep I’ve spoken to has given different answers and still not working. Told 12 hours, then 48 hours, then 12 hours - insane. Any suggestions on how to escalate as ready to go back to Optimum.
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Disconnect
how do i disconnect my wifi and return the router?
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How to change WiFi name
I'm new to Verizon. My neighbor changed their name from the modem number to their names. How can I do that?
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Service is down
is anyone else having problems with their internet being down
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Service Review
Just want to leave review for excellent service 9/11/25. Waited a week to note performance and all wi-fi devices connected. Apparently auto survey that was texted is only available for a short time. That would have been easier especially as directions to use the Community are not the clearest (found directions online but…
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How to set up new service
I have just signed up for new internet service through you. I can not figure out how to set up the new router. And I can’t find any phone number for support. Can you please help me with this
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Verizon Customer Service
New customer. I have had Sprint/Tmobile, and just left AT&T, after about 8 years. I remain appalled, daily, at the lack of competent customer service available thru Verizon. For 2 months, NOT ONE call, reply to email, or anything solved whenever I have called in. My bills are early though. You bill me, even though I’m…
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Being charged for Wifi box I never received
I ordered Wi-Fi Internet in February 2026. I waited several days for it and it never arrived. So I called Verizon and I canceled the service because I had already arranged for a different Internet provider by then. A couple months later I got a bill. for monthly service. The next month I got another bill for service. I…
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How do I get a new Power Cable for my Arcadyan Verizon Internet Gateway ARC-XCI55AX
Hello Verizon support my cable was recently damaged and I would like a new one, I don’t mind paying for the replacement, I desperately need to the WiFi for my ring cameras as I have a babysitting who’s taking care of my sister and dogs.
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Wifi calling issue
i have problems with my wifi calling activation
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Verizon 30 Day Free Trial of Home Internet and I'm Still Receiving Collections Threats
Hello Verizon Support, I am writing to formally address a persistent and erroneous charge regarding a Home Internet 30-day trial I signed up for in November. I cancelled this service within two weeks—well within the trial period—yet months later, I received notice from collections for a $55 balance. Despite reaching out to…
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Has Verizon 5G Home Internet ever worked?
I signed up for 5g home internet for my apartment but the only available 5g tower I can connect to is down. I'm curious if any other customers in Little Rock Arkansas have ever had the 5g internet actually work.
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how do I enable 2.4ghz and 5G on my Verizon router
how do I enable 2.4ghz and 5G on my Verizon router
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Bill
I what to know why my bill went from 49.99 to 54.99 with out a notice
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Problem returning duplicate equipment
On May 28th I went in to Verizon store and signed up for 5G Home Internet and was given equipment from store. I received an email when I got home from Verizon stating that I would be receiving my equipment by FedEx on Monday June 1. I went back into the store on Friday May 29th and notified them of the error. They said…
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Getting Verizon to fix slow data
I have had Verizon for many years and now the area where we live has slowed down so much that my upload speeds are only 2 MBPS. They have promised me a technician would come out 3 times but they no showed each time waisting my day. Trying to upload a image to this place but guess the data is so slow it wont work. I have 4…
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Verizon Gateway doesn't see wireless printer
I would like some assistance from someone who has more network trouble shooting skills than I do. Here's the backstory. Hope it's not too long! A year ago I upgraded our iPhones (my wife's & mine) from the XR to iPhone 16. At that same time we decided to bundle the Verizon voice plan with Verizon 5G Welcome Internet, and…
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5G Home Internet Service
We have severe buffering issues on our TV. We use Verizon 5G Home Internet service along with YouTube TV. We have purchased a TP Link Deco BE 5000 WiFi 7 mesh system to help with this issue but it hasn't helped. We have placed our gateway near a window in a room in the direction of the closest Verizon cell tower. We are…
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Sleep number bed
I have had no problem getting any other device in my home connected to my new gateway box. My Sleep Number bed will not connect. I have contacted Sleep Number representatives and they are telling me that 5G will not work. Has anyone else had this issue and how were you able to solve it?
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QoS
II have a Verizon model e3200. How do I get in and change the qos so my TV takes priority over all other devices? Thank you in advance
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Absolutely Worst Service!
All my Home Internet data states it is working great. However, I continually lose my internet. Can I get a tech to check signal at my location? If this doesn’t get fixed I’m cancelling service.
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How to gwt service without calling
I want to check verizon internet service out but dont want to habe to call... help
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Setup
How to setup the router
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Activation
How to activate mi internet
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5G Home Plus Internet connection drops randomly
I had signed up initially to the 5G Home Internet plan for $25/month, but I was having so many issues with slow speeds and constantly having to either power cycle, reboot or reset the ASK NCQ1338FA gateway box to get it back up and running. Several tech support calls later, Verizon sent me a replacement ASK NCQ1338FA and…
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2.4G network
Is there a way to setup a 2.4G network on my verizon home internet router? Some of my home devices won't play with 5G…like ring doorbell camera.
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Returned Home Internet at UPS store but then Verizon saying did not get the Internet
I returned my 5G home internet at UPS store and then I thought that was that, however now Verizon is saying that they didn’t get it and trying to charge me 300 dollars EVEN THOUGH I sent it in! I need help!