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adding a hardwired router
I have barn with a hardwired router. I want to connect that router to the gateway. I wifi signal is very weak from the gateway so I want to run my hardwire from the gateway to the barn. Is that possible?
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Cancel service promo not honor
How do i cancel my service for verizon. I never recieved amazon gift card.
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Billing timeline
Can someone help me with how the billing timeline works? I signed up for 5G service on 1/1/24. I then completed my auto-pay settings on 1/14/24 and saw I had $80 due which I paid assuming it would cover January. I then had $80 auto debited on 1/16/24, with no auto pay discount applied (though that's a separate issue). My…
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Amazon Gift Card Promotion
I have not received my $200 Amazon Gift Card via email yet, I am concerned I may not receive it. Please help.
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Gateway internet so slow
* Only 800-1200 kbps (yes, we are watching the lowest standard def football game-- like in the 70s). Yesterday customer service told me that the nearest tower had been updated but my gateway hadn't updated. Rep supposedly rewrote code to update my gateway. Over an hour on hold. He told me that it would take a couple hours…
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VPN Router connected to Verizon Gateway has no internet connectivity
I have an Aircove VPN router that I must use for my job. For months I have had it connected via ethernet cable to Ethernet 1 port on my Verizon router and it worked fine. Several months ago it stopped working. The Aircove VPN Router has no internet connectivity. I have reset both the Verizon Gateway and the Aircove router…
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20.00 MBPS DOWNLOAD SPEED
I had Cox internet and was paying $75 per month with download speeds of 200-350 Mbps -. I’m now using the 5G Verizon Home Internet and pay $50 a month and get a whopping 20 Mbps download speeds. I have my gateway WiFi box by the front window, as directed and I get 1-2 bars.. of the 4 bars. I don’t know if paying $25 less…
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Amazon gift card
I got my home 5g internet plus activated, the next day I received an email saying to register within 60 days, which I do on the Verizon website, I got my tracking number and the rebate tracking site says I should received it 24-48 hours after registering. Problem is, I HAVE NOT RECEIVED ANYTHING it’s been 4 days and…
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ACP
Request the link to the ACP application be sent to me. Thank you
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Live in Louisville.....5G IP Address has ne located in Fort Wayne, IN
I have been with Verizon home 5G for going on 2 weeks. This is the second time I have had issues where the gateway is pinging off a tower over 2 hours away in Indiana. In a time where more people are streaming that tied to a cable (which Verizon thrives on), Verizon needs to figure this out. I have seen recommendations…
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Extremely Slow 5G Home Plus Speeds Akron, OH
For about the last two weeks, 5G Home Plus has been awful. Speeds in the 1-5mpbs down, maybe getting up to 15 on rare instances. There are only so many times you can chat with someone asking you to do a factory reset of the router/gateway before you want to throw it against the wall and go back to Spectrum or some other…
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$50 Amazon Gift Card
I activated my 5G internet and received the email about activating my reward for the $50 Amazon gift card promotion. When I follow the link there is nothing available. I do remember activating something from the app and it said the card would be in my email within 48 hours. That was Thursday of last week. I still don’t…
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5g home
I got the email to claim my 200 amazon gift card and when I click on it and log in I can't find the home exclusive tab to claim it
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Xbox promo
* Hey there so I have a question so me and my wife ordered the 5g home Internet and got all the promo deals but it says my Xbox Sirius x won't ship until 1-31-24 and we put the order in on the 28th of December why is it taking so long to ship *
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Xbox deal
Switched from competitor to verizon due to xbox deal. no email or notification yet. called customer support, response i got was that it was escalated but crickets since then. been about a month. what else can i do apart from leaving verizon to go back to their rival ? #xbox #customercare
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Xbox Series X, Amazon GC
Hi. I have spoken to 2 phone agents and 3 chat agents. We signed up for this on 12/30/23. The tiles are appearing at all for either the Xbox series X or the Amazon GC. I'm being told it is going to be 65 days. The email stated "you will receive an email immediately after activation". Which I have not gotten. I'm on the…
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Promotion
So on December 13, I saw an ad that Verizon wireless was offering Xbox series X, Verizon gift card of $100, and additional $200 Amazon gift card. With my excitement i cancelled my xfinity account and signed up for the deal. After a week, i asked to follow up with my promotion, i was told it would take 30 days. So I waited.…
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Questions about Autopay Discount and Amazon Gift Card.
Hello. I recently signed up for 5G home internet and have two questions. Firstly, I applied for the autopay discount on 01/08 to receive a $10 deduction, but it wasn't applied to the bill I received on 1/11. Is it possible that the discount doesn't apply for the first month? Secondly, I redeemed a $200 Amazon gift card on…
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In Home 5g WiFi XBox Promotion
I was told multiple times by agents, (On January 2nd when I signed up for home 5g wifi and again on January 6th) and your website that if i switched to Verizon wifi I was going to receive an XBox as part of a promotion. Now I'm being told I will not. Can someone please help me with this. The XBox was the reason I was…
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Amazon gift card
Signed up on 11/30 for 5g home plus. Was told by the rep that I qualify for the $200 Amazon gift card. The sign up email confirmed this. To date I have not received any email about redeeming the offer. There is no tile on the website or in the app to redeem the offer. I am getting quite frustrated.
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Stiil haven't received the promotional xbox
Bought the 5g home internet and still can't get the promotion for the xbox Also can't get the Amazon gift card. Way to treat a 10 year customer. Awsome.
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Cannot Redeem $200 Amazon Gift Card After Installing Verizon 5G Home Internet
I had 5 G Home Internet installed on Dec. 12, 2023. After installation, I followed the instructions provided for redeeming the gift card many times. Unfortunately, I always got "technical error, please try again". I have called Verizon customer service couple times, each time they promised they will send the right link to…
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5G home internet
We have had Verizon 5 G internet for 3 months now and the service is terrible. Switching back to COX internet if the service does not improve within the next few weeks.
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XBox X/Echo Promotion Not Working
Like so many others, I signed up for 5G Home top plan. On Dec 27/ pickup on Dec 29. I’ve made 12 calls/chats. Each rep said I qualified. Email said I qualified. Never any tile or tab in app or website. Ticket opened. Reps keep pushing timeframe back. If I don’t get the promotion, I’m canceling within the 30 days. Rep has…
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Fair oaks poor customer service
Fair oaks, ca. they told me internet service available in my area. Gave me a box. Because of other issues I had to go to corporate store, they checked, the fair oaks store put my internet under someone else’s address! I went right back over to give them back the box and they were rude, unhelpful and told me they couldn’t…
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Lag spikes
Just got Verizon 5G after I was promised it would be a comparable service to Xfinity land line but it's not. My Xfinity landline is 10ms ping with 0 latency spikes. With Verizon Home 5G I get 50ms with packets dropped every so often with spikes going up to 300ms. If I cancelled my service now, would I lose my promo since I…
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Xbox redemption
I signed up for home internet with the Black Friday sale and still have not received my Xbox. It says order processed on 11/30 waiting for shipment. It has been past the 6 weeks (today is Jan 12th)they said it could take. I have called multiple times and the reps are very confused. I will most likely be cancelling my…
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Promotional item issue
When I signed up for home internet, I was told I would get a promotional item, which was the Chromebook offer at the time. Fast forward 3-4 months now and I still have no Chromebook and can’t get anyone to tell me what I should do to get it or if I will even receive it. I am beyond frustrated!! I’ve been with Verizon for…
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Router Issues: Only 1 download at a time?
Hi. I recently upgraded my Internet to 300Mbps with the latest Verizon Router (6GHz, etc). Now, while downloading a file on my home PC (such as a music file), I can't do anything else. To be clear, not only can't I download a 2nd file at the same time (I used to be able to download 5 or more music files at the same time),…
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Super slow internet
New customer here. This internet speed is slow and irregular. Sometimes drops out as well. 7 to 15 m is bad . At least my old at&t uverse worked, slowly but it never dropped. This is a sad joke. 45 minute call to support improved the speed to 35m, for about 2 hours. Now what?