-
Very bad connection over wifi
My iPhone11 WiFi calls almost always has very bad connections from my home. Almost no connectivity to network since cell towers were moved so I have to use Wifi. Wifi signal shows as very strong on my phone. Often both parties are only hearing every other word. Voices are sometimes distorted and dropped calls are a…
-
Cancelled Pre-Order
Hello, I cancelled a pre-order as I was more interested in another model of the phone and it said I would not be charged for this order. I also cancelled the pending trade-in but it said I would be charged $100 on my bill. I'm hoping this is not the case, also now the upgrade option for the phone has greyed out.
-
Blacklisted imei
Sure, here is the English translation of your message: I purchased 2 iPhone 13 Pro Max phones through OfferUp last year, and they were later marked as stolen. When I bought the phones, I was unaware of this situation as I had returned to my home country where the phones were working fine. However, upon returning to the…
-
Cannot add eSim
First I was unable to connect to 5g or 5g UW through my iPhone 15 Pro Max despite my phone being capable of this feature and using a Play More Unlimited Plan. Had no issue before connecting to 5g UW from my home on my previous Pixel 6 Pro. I was given the run around and several different and conflicting answers without…
-
Phone
I need to log into Verizon but iPhone has crashed and I cannot answer the 2 factor verification.
-
Hampton Newton NJ store
Upgraded my iPhone to 15 at the store. It took 3 visits, total 5 hours. The staff couldn’t figure out how to print a return label for my old phone. I don’t really care what the issue is with the staff, or the store. The charges / charges are not transparent up front. I don’t know why I’m still using this company.
-
Phone Upgrade Problem
Hi all - I received a promotion from Verizon to upgrade my iPhone 13 to an iPhone 15 for $100 and a 3 yr contract. I attempted to complete this using the Verizon website chat and the chat person was unable to payoff the current contract on my iPhone 13 (which had a remaining balance of about $360). The chat person told me…
-
locked iphone
I have my phone 2 years and it is still locked Why hasn't it been unlocked? Thanks
-
Text message says unable to receive text due to restrictions or insufficient funds
I suddenly one day began to receive text messages on my Macbook and iphone saying , "Text message says unable to receive text due to restrictions or insufficient funds”. I do not understand because I am paid up.
-
eSIM Activation
Hello - The eSIM from my device was removed and I am unable to reactivate and/or reinstall. Additionally, all other devices on account have disappeared and it now logs me in “Guest” . The “Call Us” and “We’ll call you” options are available but when clicked the dialog says: “The activity you are trying to perform is…
-
Lost iphone
I sent 2 iPhone 14 Pro phones back to Verizon for an upgrade. Both phones were received in sept 2023. 1 phone was credited to my account on oct 3rd but as of today Nov 21 the other has yet to be found. They have now billed my account 650.00 for this phone. And payment was due yesterday. It’s been a long drawn out process…
-
Exceptional Service
I'd like to give special recognition to a texting representative, report request MR-891904524-W01. "Mikee" was exceptional, patient, very polite & professional. She made me feel important & made sure my questions were answered. Please give her special recognition from the caregiver, Susan. She deserves it!
-
Trade-In
Verizon – Get it together! I went against all of my instincts and traded in my phone and my nieces phone via Verizon (normally I would have bought my new phone outright and given her my old phone; but for her 16th Bday I thought I’d get her the latest and greatest – and the cost savings was worth it). I received the new…
-
iPhone 15 Pro Delayed No New Date
I preordered 2 iPhone 15 pros on 9/25/23 and was told the phones would ship on 10/06/23. The phones did not shop and no new shipping date has been updated on our order details. We are in need of both new phones as our current iPhone 8s will not maintain a charge and are slowly becoming inoperable. Can you please provide an…
-
texting to android phones
I recently upgraded to an iphone 12 because my 6s could not send or recieve texts from any businesses or android phones. I have tried all the suggestions that are posted online but nothing works. I can not get texts from google either. Please help or I am sending this expensive piece of you know what back.
-
Upgrade promotion to Iphone14 not honored
In late august. I went to a local Verizon store to see what promotions might be available to upgrade my phone. I was told there was currently a promotion available until the end of the month to upgrade me to an Iphone14 for free as long as I kept my current plan and signed on for another 2 years, which I agreed to. I did…
-
iPhone
-
Positive review
I just want to praise the representative who help us in the Sawgrass branch. I think his name is Brandon he is so kind and very accommodating. I know he won’t forget us the Filipinos, who avail those iPhones.
-
Having issues after hitting “place order” says to change method of payment.
I am a new to Verizon and is trying to get on a plan with y’all but I put my debit card, the one I’m going to be using to ,are monthly payments with, and it says I owe 0.00 when I check out but when I hit the last button of the purchase it says for me to change my method of payment. Please help
-
iphone MMS
I have an iphone and I can not send or receive picture messages to non-iphones. I also can not send or receive group messages when a single non-iphone exists in the group. If the group is 20 iphones, I will receive the messages, but once a single non-iphone is introduced I don't receive any. This seems to be an issue with…
-
Message Not Sent Error
Every time I send a text with an attachment in Messages, I get a message not sent error. Sometimes, despite the error, it does send but not always. It does not matter if I am sending to another iPhone or an Android phone. This was never a problem in the past, and support was no help. Any suggestions would be much…
-
Smart Family app wont open after ios 17.1 software update
Since my iPhone updated to the 17.1 iOS software update the smart family parent app will not open. It loads and then immediately closes again. I have tried uninstalling the app and reinstalling... it then works for about an hour, but won't show any call, text, or app usage data. After about an hour or if I close the app…
-
Iphone locked by reseller flex
Hello all, last year I purchased a brand new Iphone 3rd gen via a Walmart store in the US. I live in Germany And was told although it was a Verizon phone, it was unlocked and not linked to a contract.. I have been unable to use the phone since as it's been locked.. I have tried apple direct who tell me it's locked to a…
-
Fios Gift card processing for over 2 weeks
Hi Verizon support I have not yet received any update on my rewards for my welcome bonus with no email notifications on their statuses. I joined the Verizon network sometime last month and got it installed.
-
My Iphone 13 black list incorrectly
I bought my iPhone 13 from Apple unlocked and Verizon incorrectly blacklisted this device!! Can you remove it please!!! I have an invoice for the device
-
After switching text messages are green
A month ago we switched from T-Mobile to Verizon. Our text messages between all Apple devices have green bubbles. All previous conversations were blue. Cell data is turned on and so is send as iMessage. Any help would be appreciated
-
Texting and phone calls while traveling internationally
Hello. I am being told that it is possible to use my iPhone 12 Pro for texting and phone calls while traveling internationally if my phone is on airplane mode at no cost to me. Is this possible? I tried this at home and could not text a family member while my phone was on airplane mode. I currently have the Verizon travel…
-
Iphone 8 Blocked as stolen or lost
I live in Brazil and my son brought me an Iphone 8 plus from the USA, but I can't use it because the IMEI is blocked as lost or stolen by Verizon Wireless, how can you help me? ?
-
Digital Secure system scans
Today, Oct 29, 2023 at 1:45 pm eastern standard time, I made contact with a Verizon technician who solved my issue in 15 minutes. I want to extend my thanks to Verizon for having people like ‘JIM’. My original call could not be resolved in reference to having a threat under the Digital Secure app system scans. I was…
-
Disabling data on an iPhone.
Is there a method to disable data on my iPhone?