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Data Usage - Gaming
Just advised my data for the period exceeded my plan. In checking the details it showed 81% used for "gaming". I don't have games on my phone. What is considered "gaming"?
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Text and multimedia messaging
I have Iphone 13 mini, but even with my old Iphone SE, I could not send a single text message addressed to an iphone user and an android user. I get "not delivered" any time that I try that. I also cannot send a photo to an android user. I have not problem sending text messages or photos to one or more Iphone users. I have…
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Issues ordering phone, payment declined, system issues
At the end of Jan, 2022 I orderded an iphone 13 promax with a wireless charger online via the upgrade my line option. It got "lost" by UPS and never arrived. This was after verizon declined the payment method 3 times. I called my credit card company and there was no issue, they were not holding the up the payment. I called…
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iPhone not Receiving texts from Android
I have a new iphone 12 mini, iOS 15.0.2. I can send and receive texts with any other iphone user, but cannot get texts from any android users (though I can send texts to them). I have tried all the suggestions posted on the interwebs to no success (restarted phone, turned airplane mode on and off, reset network settings,…
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Verizon incorrectly locked phone/refusing to unlock
I purchased a IPhone XR December. Paid in full, no contract. This weekend tried to switch from Verizon to another carrier. Phone is locked. Verizon states that Best Buy locked it. Spent an hour at Best Buy and they assured me a phone purchased in 2019 could not be locked by them.
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Iphone 14 pro max device unlock issues
I have got apple iphone 14 pro max device on 11/25/22. I have fully paid for the device few days later after speaking with a service representative with the assumption of device gets unlocked in 60 days. Unlock didn't happen after 60 days. I have called around 8 times with no success. Every time, SIM Lock appeal denied…
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Talk to a supervisor
I have called and spoken to support 5 times regarding the return of my old phone. Verizon gave us the credit and then removed it. Then said they lost the phone then said they found it. The last 4 calls I made I was told a supervisor would be calling me back. Either in a few minutes or the next day and I even had one rep…
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Is my recently paid off Verizon iPhone 12 Pro Max unlocked?
I recently paid of my Verizon iPhone 12 Pro Max though the monthly payment plan. I upgrade the phone on my line and did not trade the phone in. I am selling the iPhone 12 Pro Max to someone that uses a different carrier. They asked if the phone was unlocked. Please advise.
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Can't Receive Calls But Can Make Calls & Send Texts iPhone 14
I recently ported my T-Mobile account to Verizon. My wife's iPhone 14 Pro Max can make calls, send/receive Text messages and all other functions work. I have searched and verified all iPhone setting are correct and not interfering with receiving calls. My wife is in the medical profession and I really need to get this…
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iphone 13 pro trade in nightmare!
We were happily using AT&T for 4 years until we saw the Verizon ads saying that if we switch to Verizon and bring our old iphone to get a new iphone 13 pro, we could get a $800 trade-in credit. Even though our phones were working perfectly and were in excellent condition, we loved the idea of having a new iphone 13 pro and…
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iPhone randomly goes to SOS
My iPhone randomly goes into SOS, different locations and is completely random. This is extremely frustrating frequently dropping calls and having to go into airplane mode and off to get reconnected. On very important work calls and just drop calls to SOS. This has been ongoing for sometime and I can’t have this keep…
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I'm trading in two iphone 11. I received two boxes. Does it matter which phone goes in which box?
I'm trading in two iphone 11. I received two boxes. Does it matter which phone goes in which box?
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411 Search charges
At least 4 of my last phone bills have included 411 Search charges on my husband’s line. The calls only last a minute and he states he didn’t make them either purposely or otherwise. I have called Verizon several times to no avail. I’m at a loss as to how to stop the charges. I’m considering switching carriers to alleviate…
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Upper management request
Hi. i have spoke to 4 people over the past week. Though all have been great, they all were supposed to get back with me or have someone get back with me. No one has. The last was Jose. Awesome guy. I was guaranteed that Jose’s supervisor would call me after a 30-hr meeting or Jose would check back before his shift ended.…
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Data doesn't work unless I have 5G-UW
Have been having this issue for a while now and just saw a bunch of similar threads. If my phone doesn't have 5G - Ultra Wideband I get absolutely no data connectivity. It may say 5G or LTE but nothing will load unless it has that 5G-UW in the top right corner. Felt like I had far better coverage when we were on 4G and…
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Not getting 2FA text messages
Hello, About a week ago I switched from ATT to verizon. I went from the iphone 11 pro to the iphone 13 pro. All my calls and texts are fine and everything is working as it should except 1 issue. I am unable to receive any text messages for 2 factor authentication. When i got my new phone i started to log back into all my…
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Can't recieve texts or calls/old account number is wrong
Hi! I'm moving from Cricket to Verizon. Every time I try to finish porting my number over, the Bot keeps telling me that my old account number is wrong, or when I check the status it says I have not finished it. Which I try to do but again Bot tells me it's wrong. Because of this, I believe this is why I can't receive…
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Long Time Customer Time to Leave!
Been with Verizon for decades…. Just asked about upgrading my 4 lines to take advantage of the “Free iPhone” deals they’re offering for new customers and added lines. Was told I couldn’t get any of those deals but I could pay for the news phones! Hey thanks Verizon….. did I mention I’ve been a customer for decades and have…
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text online
I have an iPhone and a PC. I don't have a mac. but is it easier now that I can't text and receive from your website any longer. If I get a mac laptop can I text and receive from the mac without downloading message+ on my phone and with using google Messager on my Mac. So I guess what I am asking can I use google messenger…
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Trade in value issue
Hello - I admittedly sent in my phones late, but the amounts offered are exremely low, and now they are being adjusted again and claiming my phone screen was cracked and non responsive. They were sent in the packaging received from the Verizon store and there was no damages. This is ridiculous, I want the proof of damage…
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unlock my phone please
Dear Verizon Customer Support, I hope this email finds you well. My name is Anis, and I am writing to request the unlocking of my iPhone 15 Pro with the following details: * IMEI : 354070966772530 * Model: iPhone 15 Pro I am currently in Tajikistan and would like to use a local SIM card during my stay. I understand that my…
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Full Bars and 5G but No Data
I am CONSTANTLY receiving no data connection in downtown Albany, NY... the capitol of the state... while my phone is showing at least 3 bars of service and 5G data symbol. This happens both at home and work. ZIP codes are 12210 and 12309. PLEASE FIX THIS SERVICE. I pay a lot of money and have been a Verizon customer for a…
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Excellent Customer Service
We were recently trying to update our phone plan at the Toms River New Jersey location on hooper Ave, to transfer a line from another plan. The process was difficult due to many technical difficulties, but the team on site was very professional and helped resolve all the problems. Especially team member Kathleen who was…
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Smart family not working
I had two kids on smart family. One phone works fine with the smart family companion app while the other is t doing anything at all!!! Has this issue been fixed????
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lost cell service
I havea 2020 SE that has been working fine for years. Ever since I uodated my IOS to 17 , I keep losing connection to cell service which prevents outgoing and incoming texts. Yes I have WiFi calling on. The fix is to shut the phone off and restart. It sometimes works when I switch airplane on then off. When I do this the…
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iPhone 15 pro max
Nothing but problems with grainy blurry photos since day 1. Tried everything suggested on other threads. A tremendous amount of users experiencing the same thing. So very disappointing as this purchase was an upgrade just for the hype given to the camera. I’m thinking these phones are defective and need to know the next…
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Calls made on iPhone 13 do not go through to one specific landline
* Outgoing calls on my iPhone no longer go through to one specific landline that I used to be able to call without issue.. Now there might be one or two rings and then the line goes dead. * If the landline person picks up on first ring call is fine. * I can receive calls from that landline and that landline receives calls…
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COSTCO SHOP CARD 100 NEVER RECEIVED
We traded in an iPhone SE on August 2 for a new iPhone SE 3G. The Verizon Kiosk offer was "Costco Shop Card 100". We have not received it yet. Costco Support said to call Verizon. I have been on hold with a Verizon rep for 40 minutes waiting for her to come back. Help???
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Check my order
I have an application number that he said I can use to track my phone and everything else?
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why does Verizon customer service su** and don't take accountability as a team for their mistakes?
Here to rant. I placed an order for the 45mm apple gold watch and the iPad Air 5 for school hoping everything would come in time fore school. originally I wanted the 41 mm Apple Watch but it was out of stock and I wanted to order things asap for school. I messaged the Verizon chat to ask when the 41 mm watch would be…