Apple (Archive)
How do I contact a regional manager?
Hi. How can I contact a Verizon manager. Not a local store manager. The salesman said one thing, my bill says another. I have tried online chat and been to the store multiple times. Area is northern Tennessee, north of Nashville. Verizon - please help! Anne
Call Filter cannot authenticate my device
The Call Filter app on my IPhone 14 cannot be authenticated. My number is displayed in the Call Filter app, but when u select “Get Started” a long delay with a spinning hour glass is displayed but eventually ends with a banner denoting “Cannot authenticate this device. Please try again later…”
Cannot receive verification code SMS or one time password texts (OTP)
I recently ported my number from AT&T to Verizon. The port was done in a store, and I was able to receive standard calls and texts to my number upon port completion. However, I am not receiving any OTP / verifications texts from apps like Amazon, Facebook etc. I reset my network settings and my phone, and this still…
Late Voicemails
I have a delay in Voicemails showing up on my iphone 14 pro running 17.4.1. Sometimes days late. Dangerous for my job. Any suggestions other than checking VM manually?
I accidentally deleted my esim
I accidentally deleted my esim and my phone is not unlocked, what should I do?
Change to default voicemail greeting not working
I have the new iPhone 15 Pro and I am trying to change my voicemail back to the default greeting from custom and it will not let me save it or change it from the Greetings section under Phone settings. I also do not have an option to change it to default when dialing *86. Whats going on and why can’t I change it to default?
Cannot View current usage
I always have been able to view current usage and I can't view current usage for minutes or messages anymore. This started a couple weeks ago. I've been able to see calls and messages in real time. Now the website shows 0 minutes, 0 messages for both lines for the entire current billing cycle. I can only access the info…
Verizon Phone Number Transfer
I bought a new iPhone 15 Pro and I am unable to transfer my phone number. I completed the side-by-side backup next to my old phone. The Verizon chat but is extremely useless and very frustrating not being able to talk to a real human without waiting forever. When I go to setup eSIM it says I'm ineligible to transfer. YOU…
Verizon Gift Card Refund
Hi Team, I placed an order on Verizon website on 10/02 and on 10/05 I got an email from Verizon that order is cancelled as I didn't pick up the item. I have used my $200 Verizon gift card and paid remaining balance using my personal credit card. I have received my money to my credit card but the gift card money is not…
Ongoing issue with calls going straight to voicemail
For at least the last year and a half now, I have had an ongoing issue with phone calls going straight to voicemail but the phone never rings or shows a missed call. I have spent more hours than I can count trying to get help from tech support running all the diagnostic tests and it never goes anywhere, I had to create a…
3 private managed networks
I have 3 managed networks that suddenly appeared 3 months into establishing service again with Verizon. They are hidden networks that do not appear on known lists but when hitting edit where WiFi networks are they appear. Locked and labeled managed networks.I have spoken to tech support numerous times. Since these networks…
8 Year Long Customer Reviews Verizon
I couldn't find a place to write a review but I saw others doing it on here. I have been a Verizon customer for 8 or so years and the last 4-5 years have been awful. Verizon has some of the worst in-store, on phone and online customer service I have ever experienced. The call quality is not superior anymore either. I am…
Incorrect price listed for a new plan
I was looking at upgrading to unlimited ultimate and the price advertised to me through the app and website states unlimited ultimate is $68. Even when I get to the end of the process of switching the plan it states the plan is $68. However, when I check to see what my new bill will be it lists the price as $80!!! Clearly…
80% of my Voicemails that people leave me get randomly cut off long before message was completed
I run a small service company.. I receive voicemails all day.. 80-90% of the Voicemails I receive are randomly cut off.. and my clients have to call back and leave like 3 messages and finally just give up,, I miss important info like their names and phone numbers.. going to switch Provider if Verizon doesnt get it fixed I…
iPhone 11 loses signal
My wife and I have iPhone 11 phones that we purchased in 2020. They've been working fine until recently. They intermittently lose signal entirely. The bars go from two or three to zero and calls can't be received or made. Switching to airplane mode and then back reestablishes the connection. I contacted Verizon about this…
iPhone all of a sudden no bars and no calls until I restart my phone
So I have an iPhone 11. All of a sudden, just like other users, I randomly have no service bars (literally none) and can’t make or receive calls or messages unless they are iMessages through wifi. I tried resetting my phone, I tried removing the SIM, I tried resetting network stuff, even chatted with Verizon forever. What…
1 Bar Signal
I’ve been with Verizon for almost 2 years. Bought a new iPhone 14 Pro to service with Verizon. I pay $100 a month and yet I almost always, constantly, remain on 1 Bar. If I’m lucky 2. Phone calls consistently dropping, poor connection, and slow moving data. I can’t even attempt a messenger video call or FaceTime call. I’ve…
error in Verizon Call Filter
In Verizon Call Filter with my iPhone SE (17.3.1), I press "Get started". It grinds and grinds, and displays "checking account status". Finally it comes back with "We couldn't authenticate your device". This has been happening for weeks. What's the problem? My phone works perfectly otherwise. I see this issue asked about a…
Trade-in cancellation stuck in pending. IMEI not available for new trade-in order
I created an order for a new Iphone 15, which involved trading in my old Iphone 12 for $1000 in credits. The order was cancelled, which should have cancelled the trade-in submission. The trade-in submission still shows "Pending" for over a week. This is not allowing my Iphone 12's IMEI number to be used for a new trade-in…
Service After Paying Off Device
I recently paid off my iPhone 13 Pro after three years of payments and now I’m noticing my apps running slower, data downloading/uploading slower and internet use is much slower. I’m no dummy when it comes to companies wanting you to constantly be under contract with new phones, but is this really necessary Verizon? I’ve…
$830 trade-in offer promised
I began receiving calls from a local Verizon sales rep a couple months ago offering a deeply discounted iPhone if I traded in my 12 Pro Max. I let her know that I would only be interested in upgrading on those terms (my previous phone was working perfectly) and agreed to visit a store in person. I repeated to both reps I…
Plan Changed
This should be pretty basic, to anyone with some basic logic. It is so frustrating that you reach out for help, just to have the customer service rep gaslight you and make you think it is your fault. I will keep this as simple as I can, evidence available upon request. 1) December 2021, I do a trade in/upgrade with Verizon…
Cannot Activate Apple One Perk
I signed up for apple one individual on 2/6 and have been unable to use it. I have called apple, Verizon and just get no where. It said pending for awhile but then now i can change and remove it in the VZW app but that does not help. We removed the perk and readded it, nothing. Never got the text. Get the no apple services…
Ongoing Connectivity Issues and Unresolved Matter with iPhone 13 Pro 2/02/2024
I am writing to express my ongoing concern regarding the connectivity issues I have been experiencing with my iPhone 13 Pro for nearly a year now, particularly while above ground in Brooklyn and Manhattan. Despite my previous engagements with your team and the offered resolution, the problem persists. In your latest…
Apple Watch Backordered
Any idea why so many Verizon products are on backorder? I ordered an Apple Watch on Dec. 2nd, had an update that it’d ship on the 10th, and have not received any other communication about it. I also work for a massive company that supplies phones for employees, and they’ve even said that all Verizon orders are on hold due…
iPhone 15 not receiving calls
Just moved service from ATT to Verizon and got new iPhone 15 Pro Max. Phone makes calls, sends/receives texts but will not receive incoming calls. When someone calls me, it goes straight to vm.
Block your Caller ID
Block caller ID setting in order to turn off caller ID for outgoing calls cannot be activated on an IPhone 15. Even contacted Verizon support and they were unable to fix the problem. They were completely shocked to find the setting not on My Verizon and the instructions for activating it to be outdated. The feature is no…
Account manager
My phone won’t let me be the manager for my account even tho I’m the only one on the plan. It says to request access and When I do it just says I requested access from myself and then it says error
VERIZON WITH FREE GIFT OFFERS
Signed up for service back in December 2023, claimed a free Xbox x series, never shipped,said they were quite on quite out of stock and I would see in about a few weeks once they got more....never happened. Customer service gave run around. So, being they basically bulled me, I let the service go. Why do I want to give a…
Location wrong
My location for my device is set for somewhere in Indiana but I live in Somerset, KY. Anyone know how to fix this issue?