Apple (Archive)
Phone won't go to cellular when out of Wi-Fi
When Im not near WiFi my phone wont allow me to connect to internet
Verizon LTE Slow
LTE speeds are really slow everywhere, but in downtown Louisville it's so bad I'm even dropping calls outside. Anyone else have bad signal from Verizon?
5G UW Icon not showing on iPhone 12 Pro
Chicago area... I have iPhone 12 Pro and have not seen the 5GUW icon despite being in an area with Ultra Wide service. My son has iPhone 13 and gets the 5GUW icon. Interestingly, we both ran SpeedTest app in same location at same time and speeds were the same for each of us despite my phone not showing the 5GUW icon: 460…
Someone stole my phone from UPS
I will NEVER order a phone ever again through Verizon. I will only do in store pick up. NEVER ORDER A PHONE THROUGH DELIVERY. My new iPhone 13 pro got stolen and ups won't do anything about it. Are you guys able to track it?
I cannot receive OTP texts to verify identify from other apps like Facebook, Amazon, etc
I am a new customer with a new iPhone 12ProMax. I cannot receive OTP texts to verify identify from other apps like Facebook, Amazon, etc. I can receive text messages from friends/family. Please Help,
MAIN IN REBATE PROMO FORM STILL HAS NOT ARRIVED
Bought the iPhone 13 Pro and still waiting on the mail in rebate form to send in my old device and if ever trying to call in by phone cant get past the automated system to get a live rep to help wrap this up
Hot spot not working any longer. What do I need to do?
Why does my new phone say no service when I leave home?
Why does my new Iphone 12 say no service when I leave home?
Poor Signal in the area 34787
We have poor signal in our area due to only having a few towers in the area. I usually don't include the idea of moving to the area and looking up it's service coverage. My phone calls both personal and work break up all the time so constantly repeating myself is not ideal. I spoke to the local Verizon store, who told me…
Trouble Setting Up Voice Mail
I got an iPhone 6+ in June but neglected to set up voicemail. Now I am unable to do so. 1. If I try to set up voicemail by calling *86, I get past the language selection. I am prompted to key in a password. When i key in a password and press # I get the following message: "Service is temporarily not available." 2. If I try…
Internet not working
I have vpn on all my Childrens phones with the Smart Family app. My oldest cannot access anything outside of the house only on Wi-Fi. I’ve called Verizon but did not get very far over the phone. Same settings for all my kids but hers is very impacted. Please help!!
Support Doesn't Know Diddly?
Has anyone else found it impossible to upgrade a device without paying full price upfront? I bought six devices when I switched, all on payments and all online without talking to anyone at Verizon. However, now it quotes me payments when I try to upgrade my wife's iPad, but is asking for the full amount on checkout. I do…
New line not added to my account
I've normally had wonderful support from Verizon, but I added a line and phone recently for my son. It arrived while I was travelling for work, so when I could I turned it on and went about setting it up with him. But NO Cellular. After an infuriating 90 minute session yesterday with a tech rep who was unresponsive and not…
Trade in not honored
Two verizon reps advised that I could trade in an older Galaxy A10E and recieve $400 credit toward Iphone 13 pro. I accepted this offer. I initiated the trade on July 5, 2022. The phone was shipped to Verizon on July 23rd and received July 29. The phone was assessed on August 4, 2022. The trade in details confirm phone…
Visa gift card
Can I use my rebate visa gift card to pay for my upcoming Verizon bill?
Pay off my phone
I am trying to find out how much I owe on my phone to possibly pay the phone off
Avoid new device fees
I recently purchased 3 new iPhone 12 Pro's. I ordered them from Best Buy online and paid for them in full. I picked them up, went home and popped the SIM card in them and was all set. Now I find out I was charged a $40 upgrade fee for two of the phones. I called Verizon to asked them why I was charged a fee for 2 out of…
Trading in two phones... Does it matter which one goes in which box?
I'm trading in two phones, an iPhone 7 Plus and an iPhone 11. I received the two shipping boxes for the trade ins. Does it matter which one goes in which box?
Trade in refund never received
I "traded in" my iPhone 8 plus shorly after purchasing an iPhone 13 plus, when checking with Verizon their response was it was being inspected. I checked again and 4/8/22 received an on line comment that my device assesment would take 3-5 business days. I have never heard anything. After attemps to check on the refund…
iPhone X
I have a small crack more like a small chip on the back glass. Also a small crack in the front, will I be able to trade in my phone?
Why is my iPhone 7 fluctuating between 4 bars and no service?
Personal hotspot feature not working anymore
The personal hotspot feature used to work fine. Now, I activate it, my laptop connects to the new wifi network made by my iPhone 8, but no websites every come up - it just sits and waits - no errors, but like a super-slow connection. Same with other laptops and another iPhone in my house - it's just not usable anymore.…
Microsoft Code
I left my work and canceled my old phone [phone number removed per the Verizon Terms of Service]. I have tried to retrieve my Password for Microsoft Account [email address removed per the Verizon Terms of Service]. Microsoft wanted to send a code to my old phone [phone number removed per the Verizon Terms of Service].…
Defective Upgrade Nightmare
I had a discount to upgrade a phone on my account for 50% off so I processed the upgrade from iPhone 7 to iPhone 12. 4 days later when the order was delivered, the iPhone 12 screen did not work out of the box; it was a defective device. I called cust srvc and asked for a replacement which would take 3 days. I asked for…
Apple watch can not connect to cellular network
Having an issue with a new apple watch i just purchased. Went into the store to have a rep try an active the device they told me that the IMEI was unable to be found. Called into apple support and they told me this is a carrier issue. Got home called into the support center and we got to 3 way with Verizon support and…
Calls breaking up - Help
Has anyone started having problems with Verizon service lately? For some reason all my calls are breaking up really bad.
Dishonest $700 Promo
In March 2022, a Verizon agent (Daisy) via a messaging app offered me $700 trade in value for my iPhone 6s on the condition that I upgrade to the 5G Unlimited Start plan. My family line (4 lines) upgraded to unlimited and I sent my phone in. After realizing that I was not credited for my trade in I called Verizon on April…
promotion not applied
In December 2021 there was an $800 promotional offer. I turned in my iphone 7 for a iphone 11 and it was verified that I was eligible for the promotion, and yet, to date, I have not received any credit. I have visited a storefront and called 8 different times, and each time it is verified that I am eligible for the…
Get garbled text messages from Verizon when a new voicemail is left
I just transitioned from an old Android phone to an iPhone 12 Pro. I have spent hours working with Verizon and Apple, visual voicemail is still not working, and I get these strange verizon sync text messages. If the problem has been around for this long, or at least a similar one, I cannot believe someone does not have a…
spoofed local number robocalls
I've seen a considerable increase in spoofed calls that are spoofing local number from 2178373811, 3097774753, 2175054994, 2175139554, 2175483231, 2175786385.2175449949. reported these to my local Verizon store and they literally told me they can do nothing about it. I got the Spoof blocker, caller id blocker both on. I am…