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Anyone else buy a phone from VZ new with a manufacturer reset date 4-5 months prior?
This is the third phone now I have purchased new from Verizon with a manufacturer reset date on it over the past 2 years 3/3. Apple verified new phones don’t come with manufacturer reset dates on them. I just purchased a 13 max pro yesterday in MN 6/21/22 and it has a reset date of 2/2/22. I buy new because of all the…
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poor coverage for iphone 13 50022
I am having trouble with signal reception. I can hear callers just fine, but they can't hear me. the signal strength is 1-2 bars. interestingly I did not have problems when I had my iphone 11, and before. I had a 12 and it had the same problem so I upgraded to the 13 hoping that would fix it. now I am thinking of going…
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to upgrade, I have to pay off the device and then lose all my trade in credits
I had service for over ten years and one day I went into a store in AZ and purchased 2 "new" iPhone 12s at full new price only to find out they had manufacturer reset dates on them. I switched to T-mobile and they sold me two new phones which I confirmed with Apple wouldn't have and didn't have manufacturer reset dates on…
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Verizon sold me a refurbished phone as new
My iPhone 7 that I purchased as new (or so I thought) from a Verizon retailer, was just confirmed by Apple to have been refurbished. I went to Apple to repair my phone (I had a service issue, they needed to replace internal parts), which they would have done for free; however, I was disqualified from a free repair because…
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not receiving MFA codes
* I could not get MFA codes for bank and taxes etc. Spent literally days and hours on phone with Verizon tech to level 3. After I pulled out all my beautiful long hair, I had a fit and yanked the sim card out. Turned the phone off for several minutes. Turned phone on and logged in. Then went to settings and then sim…
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phone messages on the phone vs on the *86
I am having trouble with the phone messages going to the *86 mailbox and not to my phone. Is there a fix for that?
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Can i exchange my iPhone 13 pro max color?
Hi so i've been having quite a issue with verizon. I first ordered a IPhone 13 Pro Max (graphite) and more than a week later it was never shipped. So I contacted customer service and apparently the computer doesn't recognize my order so I was given the advice to cancel, so I did. Before I receive my refund she went ahead…
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Verizon Signal/Service Has Worsened
I've been with Verizon since I could remember. Always stuck with them since. It's always been the best, hands down. Until the past couple of years. It's definitely gotten worse. Areas where I've always had a good signal is now down to 1-2 bars with calls dropped. I've been living in the same place since 2015 in San Diego,…
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Not receiving SMS
New IPhone 13 and plan upgrade. Everything was working fine until I upgraded my plan, now I am not receiving SMS messages from Verizon, other businesses, or other android users. Spent hours on the phone with customer service and they have been very slow and unhelpful. I have tried everything including restarting, airplane…
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wi-fi and cellular coverage on a cruise to Alaska? last answer to this question was in 2014.
I am going on a cruise to Alaska. I have unlimited call and wi fi service. Will I have coverage? Your last answer to this question was in 2014 and I am hoping for a more encouraging response.
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Calls dropping 19106 no matter where I am calling to
Verizon cell service is very expensive. I have been loyal to it all these years as the cell service was reliable. For the past month calls are dropping all the time. Time of day does not matter. It is not the phone I am using. Why is this happening?
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Phone can’t be added to Line
I have a been customer for just over 10 years. The other day an associate ported over my primary line on my account. I spent an entire day working with associates to retrieve my number. But some how, they placed my line on a test device and now can’t add back my original device. A ticket has been created and they have…
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Decreased service after “upgrading” plan
Was told I had to “upgrade “ plan from 4g to 5g when we needed to replace a phone. After doing that 2 days ago, all phones except for an SE are unable to make or receive phone calls when at home unless on WiFi. We are in a rural area but had no problems with coverage before upgrading. 3 hours chatting w support only…
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iPhone 13 on us is false advertising.
To everyone on the Verizon community, do not fall for the "iPhone 13 on us" campaign. It is a false adversiting! When I go on my accounts page and list my devices, there is a button for upgrade. When I select my device and go into upgrade, there is an option for the iPhone 13 which says "get it free with trade". However,…
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Where do I find my PUK code?
Can't call need puk and phone settings make number out of display apple 6 plus
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Can't use Apple Music
I received Apple Music free with my plan. I have never been able to use it. Says "the subscription is already being used with a different apple ID." Apple has verified I have no other account. I have spent hours with Apple. I have spent hours with Verizon. They said they would open a ticket and someone would be back in…
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Unable to enroll in Apple Music
I have spent hours and days trying to enroll in Apple Music! The promo of 6 months free is a part of my 5G unlimited plan. I've tried app, browser, uninstall/reinstall, talked to Apple support, chatted with numerous Verizon agents and still haven't been able to get this resolved. When I try to enroll, I keep getting "We…
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Frozen iPhone 11
Trying remedies online and they’re not working
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$700.00 Discount for Trade in of old device.
I traded in my old device when i Upgraded to a(n) Samsung Galaxy S22 Ultra. but im very scared. I got no receipt, i was told id receive it through email and nothing. I also have no proof of my trade in of the old device for the $700 discount upgrade. And when my brother Upgraded he received all things and he himself will…
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Incoming calls randomly don't ring
Random incoming calls don't ring but show up in my RECENTS. I power off every night. My ringer is turned on.
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UPS lost my phone
I ordered my brand new iPhone 13 max Pro over a week ago and it has still not arrived to my house. I went back to the Verizon store and they were very unhelpful and just gave me a list of numbers to try and call and sent me on my way. This is not how you conduct a transaction Verizon, I was very excited to have a brand new…
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Poor reception only at work iPhone 13
I am on my 3rd IPhone 13, same issue: When I am at work & on the phone, I can only hear people occasionally. People on the other end can hear me just fine. Reception goes in & out & it crackles. I have walked out of the building & still have the reception issue. Once I get in my car & drive away, the issue is resolved. I…
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Can I save the outgoing message on Mom's phone?
My Mom passed away a year ago and I have kept her service active so that I did not lose her voicemail greeting. If I cancel her verizon service will I lose the greeting?
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1 bar signal
Switched from T-Mobile to Verizon yesterday. Went to restaurant in 11741, only 1 bar. Got home in 11953, both phones only 1 bar. IPhones SE2022 & SE2020. Please help. I expected better coverage. We live in a populated area.
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Trade In Device Not Showing
Trading in 3 old phones (Apple 8Plus, Apple 8Plus, Apple 11Pro) for 3 new phones (all Apple). 2 of the old phones are showing in my account, the third is not there. Any insight as to why this one phone is not showing in there? I cannot process this trade without it. I tried entering it manually with the number and it…
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Wow, quickly went from excited to have Verizon to super super SUPER upset about the “customer service”, the lies, the rudeness, and being hung up on
I’m new to Verizon. I was excited to switch over after being a Straighttalk customer for over a decade. 2 months into being a customer with Verizon, I decided to upgrade my work capabilities and get an iPad. It was a pretty big decision for me as I’m fairly old school and prefer pencil and paper. I attempted to order it…
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trade in run around
hi, Back in Sept i did a device trade in. The phone I turned in was in perfect condition. I immediately received credit for two phones i traded in at same time but not for the third. I have contacted verizon dozen and dozen of times on this issue.. they always say wait til next billing cycle and nothing. In January a guy…
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Upgraded phone over the weekend. Everything seems have transferred but I can’t make a call. What to do?
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Can Voice Mail envelope info be skipped on Iphone 13???
When picking up my voicemail the envelope information always comes on first. This never used to happen and honestly it is very annoying and a waste of time. The directions I have come across are not correct as there seems to be no option. The 2nd issue is that I always have to press the "1" to get to my mailbox and then…
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Earliest iphone 13 will ship?
hi i got a iphone 13 a week ago and was wondering what is the earliest they will ship since they are on backorder right now?