Apple (Archive)
UPS lost my iPhone
I ordered a IPhone 13 pro at the beginning of February. It was supposed to be at my house in 2 business days. It has been a week since and all ups is saying is "check back tomorrow for deliver date". I called UPS and they have said that the package is lost. I filed a claim through them and filed a claim from Verizon. Im…
Cellular data not working!
i have an iPhone 8 on my plan. The mobile data, cellular data, is not working. It appears to be on, showing the bars and within my settings it is ON. My phone is not on airplane mode. I can send “Text Messages” I haven’t tried calling out yet. But my data is not working. I’ve tried shutting it off multiple times, I’ve…
Unsuspend International Service
My daughter is doing a study abroad in Italy and had her iPhone stolen. We had the international plan on her phone and suspended the line immediately. She then purchased a new iPhone and we had a local Verizon store (in US) set up a SIM card for her phone. Mailed the SIM card to her and have been trying to set it up in the…
locked phone on prepaid
If I buy a "verizon locked" iphone will it work on my verizon pre-paid account or only on a postpaid account?
UPS tracking number non existent after dropping off phone return
I bought a new phone in December 24, 2021 and sent in my trade via the box and UPS shipping label that was provided to me on December 31, 2021. I dropped my box into the local UPS drop box and it has since disappeared off the face of the earth. The tracking number is nonexistent. My "credit" for the new phone has dropped,…
iPhone 13 not connecting to Samsung network extender
Hello, My IPhone 13 will not connect to my network extender.
Help: IPAD returned to Texas
Good day: my tracking number for the item which returned to Texas is ***** fedex. it was a fourth generation pad 256gig sky blue my tracking to me was ***** from fedex it was sent back Feb. 7 and arrived back at Texas at Feb. 10 can someone help me retrieve my package. My number is *** *** ****. My name is Leo.
Phone shipped ground not 2 day
Purchased a new iphone 13 max on 2/12/2022 2 day shipping. Expected Tuesday 2/15/2022. Now it expected Wednesday 2/17/2022 with a signature. Found out they shipped it ground not 2 day. I will be out of town for 2 weeks. Called customer service and so far no help or answers. I can understand if there was weather delays etc.…
Services and no help from customers service.
Hello my name is Carlos and I have been with Verizon for about 4 years or more and never really had any issues. Until this year 2022. I’ve been in a financial bind and it’s been a bit of an issue paying on time. Lucky we have a service called #promise to pay. I used the feature to make sure my phone services would not be…
calls go straight to VM without a ring
Trade in Issues - 1 out of 4 phones
I bought 4 new iPhone 13 Pros due to the trade in deal. I never received an email with information about trading the phones in. One of the Trade In team members tried to help me through starting the process through the link but it only let me process 1 of the phones. The other 3 get an error: "This device has previously…
Move voicemail from Deleted folder back to Inbox folder on iPhone
Hello. I have a voicemail in my Deleted folder that I would like to move back to my Inbox. Does anyone know if there is a way to do that? I know I can save it as an audio file, but that isn't what I'm trying to do. I'm simply trying to move it back to my voicemail Inbox. Thanks for reading.
Trade-in Lost by VZW, show delivered by UPS
I purchased 2 iPhone 13s each with $800 trade-in promo. Trade-in IMEI was validated to receive $800 promo via chat sales agent. I sent trade-in devices in VIA pre-paid UPS labels sent to me by VZW. Both packages show delivered by UPS over 10 days ago, but only 1 shows received by VZW. 1 that is received is exact IMEI…
No Service During Power Outage
For the past year, every single time we lose power, my phone does not work. I do not use WiFi as we do not have it in our home. I cannot call anyone, I cannot text anyone, I cannot get on the web. God forbid I needed to call 911. #PleaseHelpMe
iPhone 7 Plus does not have the same reception that my previous iPhone 6plus had.
just started last December I don’t know if it’s bcuz the 7 Plus doesn’t have 5G capabilities it’s pretty upsetting I have a Network Extender at home and still “no service” at home and randomly in other places CONSTANTLY dropping calls Verizon Coverage is VERY VERY VERRRRY BAD in a lot of areas PLUS the no 5G looking around…
calling from contacts says i have no long distance service but is a local call
when making a call using contacts, I get a recorded message saying I do not have long distance or international calling, when making a local call. dialing the number works fine.
Bait and switch on $1000 promo for iPhone 13
Long story short - Seriously disappointed with this company and it's customer service. I will avoid them and switch as soon as my contract is up. Went onto the Verizon site to upgrade two iPhone 12s to iPhone 13s due to the recent promo of $1000 credit for each phone. In order to do this I had to pay off both phones as…
Data Use Overage
Historically I have used approx. 1 gb of data per billing cycle, however on November 27, 2021 Verizon states that I used 6 gb in 17 minutes. How is this even possible? I have not added any new apps, virtually all of my apps are set to not use data, and the 17 minutes in question, I was home and not using my cell phone, and…
Naples, Florida horrible signal strength
Why is the last few months have I had no signal in the Immokalee Rd & Collier area? I’ve heard there was a tower taken down for the development for the new Founders Square? I can’t even make a call, GPS won’t work, no internet. If no one can tell me why or when it’ll be resolved I’m going to have to make a change! I can’t…
Why Change Plans?
What is the benefit of changing from the current unlimited plans to the 5G plans if 5G is not available in my area.
Can't send Picture or Group Messages
I have a 16GB white iPhone 5 & I have only had it for less than a week now. I have noticed that for whatever reason, my phone will not send picture messages. It will fill the "sending bar" to about 85% and then say "not delivered." And I'm "NOT PLEASED." I can't send group messages either and would like to know what is…
How do I get a problem with my bill fixed—preparing now to file a consumer complaint with the State Attorney General
I see multiple customer complaints consistent with my problem. I’ve recently upgraded phones on my account taking advantage of Verizon’s promotional offer in December. After multiple calls (check your phone logs & recorded conversations), your Customer Asst Reps assured me my turn-ins were received and will be credited on…
Theft
VZW has taken out two charges from my account - STOLEN. I keep fighting as to when i will get the refund - Yet I still have to pay my bill. They are thieves.
can't text images or join group chats with non-iphone users
Since I downloaded iOS 14 way back when, I've been unable to send/receive photos or join group chats with non-iPhone users. This has been the case with 2 phones - an 8 and my current SE running 15.2.1 - and also my husband's older phone. We are both on Verizon. My brother is also an iPhone user but doesn't have the same…
30 month device plans
Hi! I can't get in touch with anyone at Verizon to ask this question. I have a 30 month device plan. It states "Under the law, You have the right to pay off in advance the full amount due at any time, and in doing so You may receive a partial rebate of any finance charges. If You desire to prepay the full amount due, the…
Activate a phone
I got a new iphone 13 and its activated but not set up. I I’ve changed my mind on what model I want and want to return it. How do I reactivate my previous phone, iPhone 10?
5G UW Orlando
Hi Verizon, I recently activated an iPhone 13 Pro but I’m not getting 5G Ultra Wideband in places I know it’s available. I saw in other places that this is actually a widespread provisioning issue for new iPhone 13 Pros, and some people were able to get it resolved by reaching out to you. Please advise how we can proceed.…
Outage
Currently appears to be an outage in 23002
Why can't a tech company like Verizon allow access to historical statements online?
Yes, I know that Verizon customers only have access to the past 18 months' worth of billing statements online. I also know that I can call Verizon and request historical billing reprints at $5 per billing statement reprint. I was also told by various Verizon customer reps and a supervisor that untrackable snail mail is the…
Setting Up Email - why aren't there concise instructions per phone model? Why must I search through messages from 2008 or earlier?