Apple (Archive)
Using personal hotspot--- keeping it consistently discoverable in a home network situation- possible?
My mom lives out in the country and found her satellite internet WiFi wasn't cutting it for Zoom meetings. Realizing that Verizon service has gotten a lot better in the area recently, I decided to try options for using VZW for WiFi. The simplest thing to do was to just add a plan with Personal Hotspot. Phone is iPhone SE…
pin #
I forgot my pin #, when I attempted to change pin # an error message appeared. How can I change the pin #?
Phone screen went dark and can see shadows
Wifi calling I phone 12
I have an iphone 12 Pro Max. I used to have full signal at my home and I upgraded from an X to a 12 thinking it was my phone. Now I cant get wifi calling to work. Pretty upset I spent 1000.00 bucks to resolve my issue and its even worse.
Call timeout (dropped) at 9 minute intervals
I initiate a Zoom conference call (audio only - not app) Tuesdays through Fridays from 5am-5:30am. Sometimes, there are no participants on the call. When there are no participants, the call will terminate nine minutes after starting. I then start the call again and again in nine minutes, the call terminates. This only…
o no service
anyone experiencing this problem?
Trade in issue
On April 22, 2020 I upgraded from an iPhone XR to the iPhone 12 ProMax with the “First time ever, trade in your cracked or water damaged phone and get up to $1,000 off” I upgraded online with a curbside pickup. Online I answered ALL questions and checked boxes saying phone had a cracked screen (only one small crack) and…
Iphone 10 drops connection, won't connect, or has no voice in the home
We recently cut the cable cord and at the same time adjusted our internet speed. As we did this (speed xfinity from 400 bps to 50 bps and now back to 300 bps) we can no longer place, receive, and / or maintain (dropping) calls in our home. As soon as are outside the internet range of our home, we have no problem with the…
Swapped Phone Not Working
I have an iPhone 11, wanted to give to son, added new line and swapped numbers so my son can have ip11 and I can have ip12. My ip12 switched and is working but ip11 is still registering under ip11 but not making calls. 3+ hours online with customer service and another 2.5 hours of in store and I am still not close to…
Postpaid to prepaid
I just went from post paid to pre paid, but I still had a payment due on postpaid . How or where do I pay it?
3500 customers and no verizon service
Major debacle at Merritt College Stadium for Oakland Roots game in Oakland CA today. This area has events and daily use by students and soccer recreational leagues. Hundreds to thousands of people per day. It's not safe to drop and pick up your kids for soccer practice. They can't be reached. Today no one could have their…
Samsung SLS-BU103 4G LTE Extender Problem with iPhone 11
I've had a BU103 extender for about a year - solved initial connectivity issue (people on other end of calls not hearing me) by shutting of VoLTE option under cellular data. Recently, this problem is back and toggling the VoLTE option does not solve it. WIFI calling is off, I've toggled airplane mode, and done factory…
I need help with customer service
I need help with customer service. June 20, 2021 I ordered 2 new phone Phones the Agent had me change my plan to 55plus loyalty plan discount for 2. I signed for that on both phones and ordered 2 new phones.. One was shipped incorect and returned..I was supposed to recieve a $579.99trade in for my old phone..Also the agent…
Unable to roam on 4g
I am unable to roam on 4g with my iPhone Pro 12 as it only covers towers with 5g, whereas my son who has the same phone only he's on AT&T is able to roam. This severely limits my coverage in my area and if not corrected I will switch carriers. Had I known this when signing up, I never would've done so.
Overage data messages
This is the second month I’ve received overage data text messages stating I’m being charged when in fact I have over 50% data left. Representative was zero help and had no sufficient reason as to why.
Worst Customer Service I have ever had
this probably will not work but I am DONE with trying to get someone to talk to over the phone or chat that can actually do something at this company. Worst customer service ever for someone that has been a customer for 20+ year - lies and complete incompetence - if a manager sees this how about actually responded...
International / Roaming Charges While Using WiFi Calling ($237.59)
Me and my family have taken numerous vacations to international locations through out the years. After our first international vacation and the first mishap on my part with the additional charges we incurred, which were excessive, I have learned my lesson. I have spoken to Verizon Wireless Customer Support to educate…
Put in my serial for trade in, told $700 credit, now $350 WITH contract?
We traded in a phone, entered the serial number, was told we would get a $700 trade-in credit. Now apple is saying that verizon told them it was a different phone based on the serial? I had a chat with apple and it sounds like this happens often, that you can't trust the serial input database - however, if I don't accept…
Replacement iphone 12 activation problems
Hello! I received a replacement device that was covered under limited warranty to replace my current iphone 12 which was having a display issue. I received the new phone in the mail, and followed the steps to activate, including transferring the SIM from old phone to new. My new phone has both a physical and digital SIM.…
verizon caller id has wrong name
My calls out display wrong name to recipient. How do I fix this.
Verizon terrible in Santa Cruz!
I just went to Santa Cruz this weekend. I could hardly open any website there; I have plenty of data available because it is a new month. Maybe I should switch back to AT&T or T-Mobile. I can’t have this kind of service while traveling; it is more important to have reliable internet service while away from home. Does…
Is there ANY customer service? I tried calling 611 and 800 #
I cannot get through to customer service OR support. I just purchased 3 phones in the past 24 hours and need assistance that the "VIRTUAL" assistant cannot understand. I have been a very loyal customer for 10+ years and after hours of trying to get a human being to assist, I feel like they have zero regard for client…
Re: Why don't I receive government alerts?
I am not getting weather alerts on my phone and it is turned on
Trade in scam!
Bought the phone on a promo of broken phone, any condition phone promo upgrade to the new iPhone… Verizon never sent a trade in box and then I called and they sent the box. Sent in my oldphone same day and was told I never sent in the phone even though tracking said delivered. I spent almost 2 hours on the phone and they…
Family child companion
This app got reset on my kids phone how do I resend a link to get it set up again?
Corporate Escalation
**Long post… Verizon gotta love when your team has no idea what each other are doing and change the story to fit their narrative. Promises made BY YOUR LEADERSHIP to then be told that they never made them. When I ask to speak to someone higher to review, I am then told that I have to write a letter . When promises are made…
Text Message: SIM card switched to another device (?)
I got a text message from "Verizon" at 4:33am saying "We noticed that you or someone on your account switched to a new device by moving the SIM card. To ensure your new device is set up properly on our network, please confirm the features for the new device, visit" ... and then there was a clickable link to a SIM card…
My apps won’t download. What is wrong?
Iphone XR will not start storage full
My apple logo will not disappear. Iphone is not turning on. Storage is full.
Spam from Verizon
in the past week I have received numerous unsolicited texts and emails from Verizon trying to sell me additional services. When I reply "UNSUBSCRIBE," I get add ons that I never authorized. I have to go through multiple layers of ads to remove add ons I never authorized. The automated phone service hung up on me three…