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Phone repair
Need screen repaired through Assurance
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phone knocked off network again! This will be the third time. have an apple 7
I am calling in for the third time. This phone keeps getting knocked of the network. No calls no text no data.
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Headset
My headphone not working. It cam with the new phone. How cam I fix it?
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How do I enable wi-fi calling on Iphone 8 Plus?
When I turn on Wi-Fi Calling, then "enable" in pop-up window, I get message "To allow Wi-Fi calling on this account, contact Verizon". Click on "go to website" leads to "Page is unavailable"
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Iphone 7, unlocked, APN Settings
Recently broke my Iphone X and my wife has an old IPhone 7 I am using. Model is an A1778 and I got it unlocked by ATT. I can make calls, have data and send imessages. MMS messages do not work, I cannot send or receive. I know that Verizon Iphones do not have the option to enter these manually and not too many people are…
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poor serivce
Verizon support- can you help me? I have a XR and at most get two bars of reception in my house- work is virtual now and this is a problem for me- thanks
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Spam texts
I’ve had a tremendous amount of spam texts in the past few months. Because they aren’t iMessages, my blockers don’t catch them. Apple said this is an issue for our carrier. What is Verizon doing to increase protection against robotexts?
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Overseas
I just want to stop getting charged from Verizon due to the fact that I cannot use this phone overseas at all. No matter how many times I call , I never get a hold of anybody.
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Thought I was having a phone issue may be a service issue
Can I send my replacement phone back to Verizon if it’s not a phone issue that I thought I had but a service issue in my area?
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Auto Pay and paper-free billing
Question about Auto Pay and Paper-fre billing... I already have unlimited for years way before this mix and match deals going on. My question is if I sign up, for what I wrote in the subject, will i get $10 off each line? and I have 5 lines. Appreciate any details Thank you
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Backup
First question: If I backup my phone on my computer does my apple music play lists get backed up? Second question: When I try to backup my phone is says it can't because it is corrupted. How can I fix this and if I can't should I purchase more cloud space so I don't loose my dirt when I need to switch phones? Thanks
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Existing Customer - Phone Upgrades
I would like to upgrade to new phones for 4 of the 5 lines on my current account. I have been a Verizon customer for over 20 years. Does anyone have any experience good or bad with Verizon honoring a competitor's deal on new phone prices? I would prefer not to change carriers, but if it means saving a few thousand dollars,…
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Blocking iPhone
If I block a phone number on my iPhone and the person texts me, what do they see? Is there a change in colors: blue to green? Will the message look different to them?
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LTE not working (and chatting agent just left) - 1
Please read it through the chat I had with an agent: Hey there! I'm your Verizon Wireless digital assistant. YouIm having trouble with data. Sure thing! You can add more data to your account here. YouI lost the signal We hate to hear your phone's gone missing! We're here to help - check out our Find My Phone FAQ for help…
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serial number
I am trying to find a serial number for an iPhone 6 that I used to own. We had problems with it and traded it in, but I need the serial number. I can't find it on any of my old bills. Is there anyway to get that serial number from Verizon? We bought it from them.
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Shipping Carrier Lost my defective device
Verizon team, I received a shipping label to return my defective device. However, the shipping carrier lost the device in question? I am being charged back the full msrp of the device. What resource within the Verizon wireless eco system may I engage to find a resolution? Device: iPhone XS265GB White Mobile number and…
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new iPhone won't make or receive calls
New iPhone activated. won't make or receive calls
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iPhone SE not powering on
iPhone SE will not power on
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Failed calls and breaking up
My wife's phone is having trouble for a couple weeks now. Her voice is breaking up and sometimes the call stops. She says that she also has trouble hearing what people say. Our ZIP code: 20176.
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Wi-Fi Calling Immediately Turns Off
Every time I try to turn on wi-fi calling, it immediately switches itself back off. It keeps asking me to put in my emergency 911 address, which I do, then it shows the switch "on" for maybe half a second before shutting back off. I get poor cell service in my area and switched to Verizon Prepaid specifically to get Wi-Fi…
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E-Sim Activation on iPad Pro 11in Purchased from Verizon
I have been told it’s not possible to switch my existing iPad line that currently has a physical SIM to the ESIM which is installed on every iPad Pro. The device was originally purchased from Verizon. Why is this not possible? It’s the same process that would be used to accomplish the same thing on a phone. Additionally,…
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iphone 8 using a lot of data while cellular data is off, and it's on wifi. Months of below 1gb use, this month at 14gb
We've confirmed multiple times that the cellular data is off, and wifi is on. Other devices on the same wifi are working fine. The multiple agents I've chatted with on support confirm it's using data, but can't explain why. I show them multiple months of below 1 gb usage, and now a jump to 14 gb, still no help. Could the…
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unlock iPhone 11 Pro
i forgot my password
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Appalling Lack of Safety at Verizon outlets
I purchased a new SE yesterday at a La Crosse Wisconsin location. Both staff were unmasked during my interaction. To get a new device purchased and data transferred from old phone took nearly an hour. I'm not complaining about the time. I am more concerned for the safety of staff and customers. This interaction is a high…
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call lodges
hi can i view my deleted call lodge?
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customer service
How ironic that you can't get a person on a phone at a phone company
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transferring photos
I am upgrading 2 iphone 7 pluses to iphone 11. they each have a ton of photos that are not backed up in the cloud. is there a way to transfer these to the new phones? is there something i can use on verizon to do this? since there are so many, it is not working well trying to transfer from the phones to my pc
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Failed calls, unclear calls, in northern NJ.
I'm in Clifton NJ and since yesterday I've had a problem with losing calls. All of a sudden the phone will get a lot of static and then it says call failed. I'll try to call back, sometimes they hear me, sometimes they don't. Same goes for incoming and outgoing calls. The reception is terrible, and it's usually really…
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calls going directly to voicemal
Sporadically, my calls will go immediately to voicemail. It has happened the last two days. My phone doesn't even ring. Yesterday I shut my phone down and started back up and it started working properly again. This morning it is not working again. I can text and make outgoing calls myself but incoming aren't working. I use…
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Unauthorized payment
I’m wondering how many Verizon customers have had a payment taken without any kind of authorization and was given the run around by customer support and the management department? this happened to me just this month and while I had called many times I’m a two week span they told me my money was being refunded, however…