Account Activation (Archive)
Connect HBO Max
I have a Fios residential account for internet. Streaming services (Netflix, etc) are billed through my Verizon cell phone account due to better pricing. Only issue is connecting Max (formerly HBO Max). Whenever I try to log in to Max on a smart tv with( Max app) I am asked to input Verizon ID and password - it will only…
Unable To Link Services
I activated my 5G internet service with Verizon last week. Since then, I have been in contact with at least 3 customer service reps who weren't able to help. When I log into My Verizon and go to my account overview, I'm unable to see any of my account information (my name, services, bills, equipment, etc). When I click on…
Made a post through a community account, and now can't log in
I made this post: https://community.verizon.com/t5/Account-Activation/Yet-another-ticket-closed-with-no-action-taken-or-reason-given/td-p/1756551 and apparently received a private message. Now, ironically enough, I have an entirely new issue: I am unable to log in to this account, and I had to create an entirely new…
Wrong Account E-Mail Address For Account Registration
When the account got registered, the email address was 1 letter off, so now I am not able to verify my e-mail address for the associated account. I've tried customer support and they were not able to do anything. So if anyone has any ideas, it would be helpful, since the account has everything set up (e.g. address,…
Yet another ticket closed with no action taken or reason given
I spent an hour on the phone with Verizon support to figure out why my account is unable to link my recently installed Fios service, in which I was redirected 3 times and no representative was able to help. This call ended in a ticket being opened, which was then closed in the same day without any visible action nor…
Expedite reactivation of my landline
Anyone know of a way I can expedite re-activation of my landline service? I transferred to Spectrum. The main reason was My business moved form one town to the next door town. I guess you can not move a landline between towns because of the 911 system. My business has had the same land line number for 30+ years. Spectrum…
Hulu/Disney plus
Cannot log into either one or get through to a rep!
My experience moving to Verizon
So finally decided to make a family plan with my wife and in laws. We all have different carriers so decided to move to a common carrier and chose Verizon. Let me tell you the worst ever decision made. The worst poor customer experience. To begin with Verizon doesn’t care about customers they would rather not help you than…
New home construction
Hello, we have a new home construction and are set to move within the next 2 weeks. The builder informed me that our home has Verizon Fios installed. When I check our address it says our address isn’t in the system yet. I opened tickets through Facebook messenger and they said the engineer’s are still working on it. I…
can't log in to brand new business account, didn't get welcome email
I am having issues logging in to my new Business account. I just made the account after registering for new internet services for my business, as I was prompted to at the end of the transaction. I received a verification email for creating an account -- did NOT receive one to confirm my impending internet/wifi services,…
Fios welcome bonus
I received an email stating I can follow a link to collect my welcome bonus and the link is nonexistent on the Verizon website. I have attached the email working below. Please fix this as this is a limited time offer We hope you're loving all that Fios® has to offer. Now that you've had your services for a while, we wanted…
Wrong email cannot register account
So when I signed up for Verizon today I accidently put in the wrong email address I put @google.com rather than yahoo. So now when I got my receipt it says I can register so that I can see my order updates ect. Well I cannot do Anything because I don't have the email where my verification code is being sent to and since…
Password Reset Not Working
Hi there. My account password reset is not working as it's tied to my phone number and my phone is currently not working.
Nurse Discount
Looking to verify sure discount. I was a new customer and placed an order on line which included my nurse discount which was verified by ID.me. I then had a rep cancel that order and place a new order due to wanting a tech to come install. The customer rep placed the wrong order. Had to cancel that order as well. Finally…