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My wife and I moved phone providers from verizon to another company. We finally got our last bill months later. Apparently Verizon had an old address on file. When we attempted to pay the bill we were informed the associate couldn't find the account and it most likely went to collections. I need to know how I can pay that…
I've been a loyal Verizon Fios customer for 8 years. 8 YEARS! The contract was about to expire and increase by $15. So I called and spoke with Brandon and told him I wanted the same service, except I would purchase my own wireless router to save $5.99. He assured me everything would be the same. I would keep all my current…
I disconnected my FIOS on 5-29-2020 and mailed back the equipment to the company as soon as I received the return box. Several days later, I received my June's bill. I immediately called the customer service and told them the wrong bill they sent to me. The guy was nice and told me "Just ignore the bill. You don't owe us…
Does anyone have a phone number for Verizon Escalation department? I am so frustrated with Verizon Customer Service. After spending more than 20 hours on the phone and chat since May 1st speaking to more than 20 different reps and supervisors, they still have not resolved their billing error. I did a mistake by enrolling…
I hadn't looked at my credit report in a few years, and see that I have a single random negative blip reported to all three reports - a supposed delinquency that went to collections for an old FIOS account for which such a delinquency never existed. I have all of the correspondence with Verizon related to the period when…
I have been a customer for 8 years and have recently moved with Fios services. I was assured my old plan would be transferred no problem and my "Grandfathered" DVR free for life would be transferred no problem. When your Tech arrived he said I should get new boxes. No mention was ever made of losing my DVR or new pricing.…
I need to escalate a complaint above a supervisor. I am really unhappy with a call I had with a representative and her manager. In March/April of 2020 during the COVID 19 pandemic, I contacted Verizon as a brand new customer. I have been a customer of Comcast all my life. I wanted to get 200 mbps fios internet, and…
As previous people have posted, the exact same thing happened to me. I was approached by a Verizon salesman to upgrade my internet speed and keep everything the same while saving $5 a month to go paperless. He did NOT inform me that I would be losing 2 premium channels that I had in my package. I would never have agreed to…
I had set up a vacation hold on my account at the beginning of July. I was concerned to see on my account that my AutoPay said my account would be charged at the end of July, however, a chat representative assured me I would not be charged. Yesterday, July 22nd, I was charged my full monthly fee, despite my vacation hold…
I have a serious complaint against Fios. I had closed my account in May 2020 and i also returned the equipment. Fios charged me $79 in June which has been paid from my account. Now after two months of cancellation Fios is still sending me bill every month. Kindly refund my June amount and stop sending me further bills. The…