Billing & Payment (Archive)
National Directory Assistance Charges on Land Line
My 11/4/2023 -12/3/2023 bill charged us for 20 Natl Directory Assistance calls at 2.99 per call. I protest because we did not use NDA 20 times— if ever. How do I get a credit to my account for these false charges. Thank you, GingerFatCat
Account suspended and unable to speak with someone
I had a payment arrangement to keep my services on, and I paid it 2 days after the due date (it was a holiday and the customer service automated babysitter wouldn't let me talk to someone) my service was suspended today and of course I can't talk to anyone. I really hate that both the system and app lead you around in…
trade in credit not applied seems to be a big issue for verizion
My wife and i had galaxy S9 phones bought new a few years ago from Verizon. Around July through September we got multiple emails and texts from verizon to trade in for new phone and get $800 credit for our phones. So we did in September 2023. Did it at the store, they took our old phones literally the day we picked up our…
VERIZON CONTRACT BUY OUT
Verizon tells you to switch to them with a promise of Early Termination Fee Reimbursement but makes it impossible to submit the paperwork. The website is broken. I have the same problem as all of these people. https:/https://community.verizon.com/t5/Billing-Payment/CONTRACT-BUYOUT/td-p/1687872…
How to find out who is texting from this number 617-***-****
Receiving text messages from 617–***-****. Does anyone have any info on this number thank you in advance
Final Bill after leaving/porting to another carrier
I left verizon (finally after 10+ years as a customer) for tMobile. ZERO regrets. Service is much better! I still have not received my final bill...we left in mid-november and took all our #s and devices My billing cycle would have ended Nov 28 i think. Ive gotten email reminders to "view" my final bill but i cannot access…
Loyalty/55+ discount
Last July or August, I applied for the $25 military discount and found out later that it superceded the $40 discount I had been receiving forever for 55+. I called back probably 30 times since then to get the $40 discount reinstated and the $25 military discount removed. What seems like an easy fix has been nothing but…
Overcharging
Does anyone know of a number for the legal department? Verizon has been over charging and charging me for devices and services I have never had. Then they took out $619.10. I have been fighting for almost 2 months to get my money back. They always say that it will be taken care of in 3to5 business days. They have said it…
Unable to afford Verizon bill and payment arrangement doesn’t help
This morning I awoke to the news that my account was suspended for nonpayment which is my fault, I’m unable to afford how high my bill went when they put a $500 non-return fee for items that I’d returned and late fees on top of that, it just made it harder for me to pay altogether. Now my service is suspended and I’m being…
Ongoing Billing Issues
I joined Verizon back in February under the deal that gave me the full value of a set of iPhone 14 pros via trade. Since then I’ve had monthly calls with customer service trying to rectify a never ending billing problem. I’m over charged roughly $14-15 a month for one of my devices with no legitimate reason. Customer…
Cancel a payment
I need help I accidentally made 2 payments and need to cancel one. Is it possible to cancel a payment.
student discount renewal not working
I've been struggling to renew my student discount for months. I have talked to about 10 different agents without success. I have repeated the steps that they suggested over and over again: go to student discount website -> click Get Started -> Sign In -> check for discount -> sign in to ID.me -> check out When I log into…
Device return
I sent my phone back with the return label provided and have confirmation that is was delivered to a facility in Whiteland IN. I just spent a HOUR on the phone with your call center whos telling me you have not received the device as well as that's not a Verizon location. Please advise
Order stuck in 'Pending Status' for a month
Hello support team, I downgraded my Fios plan back in January 2023 but the online status showed the order is still stuck in 'Pending' status after a month. Attached is the order status and it says it takes only 5 minutes to change order. I talked to multiple customer services and was told they do not see any error on their…
Unauthorized Money taken out of my account
An unauthorized charge of $263.15 was taken out of my bank account on 1/11/2024. My bill is due on the 20th of every month, and had just been paid on 12/29. I paid a late fee as it was past due. I am NOT signed up for automatic payments. My account is now overdrawn and a couple of transactions were not paid because of NSF.…
Bill taxed for two different states
My Verizon mobile line is being taxed for both GA and IL states, even though my bill and lines are all based in GA only. I had bought this device through a trade in offer in November 2023, and had it shipped to my friends address in IL as I was visiting. The IL tax has been added to my bill ever since. I tried Verizon chat…
Online order never received for phone but being charged
How do I speak to a tenured rep regarding a billing dispute? Calling customer service is a frustrating dead end. All questions and no resolution. It is disheartening to spend so much time whether in chat or calling customer service only to be asked question after question when my account history should be at their…
Payed past due still no service
I recently payed my bill after my service was cut off on Thursday Its been 2 days and nothing I had called and the call drops when I tried customer service im just wanting my service back and wondering what is going on This never happened before
I am being charged for a phone I do NOT have.
Hey, I have a couple questions for the community and or if anyone has experienced this. So a couple years ago I had made an order online for a new iPhone and start a new plan with Verizon. I had bought the wrong phone and also had issues getting into that account after placing an order so I went to my local Verizon store…
My credit score is ruined due to Verizon mistakes
I made an account with Verizon and a secret duplicate account was made at the same time it seems using all my credentials. So, on that other account, which I never received any notification therefore had no knowledge of its existence really, specifically regarding charges or bills, they charged me $104 for initial costs of…
forgot registration pin
I had a locked account. Agent I chatted with said she would have to un-regisiter online account and I could reregister even though I didn't' remember my registration pin. when i clicked on line to re register my account it wanted a pin. when I clicked on forgot pin it sent me a temporary 5 digit one. Since the pin required…
Promotional credit removed for iPhone15 after trade in
In November I decided to upgrade to the iPhone15, after a store associate said I was eligible for Verizon's trade-in promotion. Today I received an email stating that "Your device promotional credit has been removed from your account." This came after I sent my iPhone12 trade-in, which was in perfect working condition,…
Verizon support and company surprisingly indifferent to serious problems
Like others who have left public messages here, I see no place to leave Verizon feedback about the customer experience, so I'm leaving it here. I moved to a different state a month ago, and so had to cancel some services and change some addresses. The only company that refused to cancel services and stop taking money out…
Power of Attorney
I am the POA for my brother-in-law, a Verizon customer. I called Verizon to ask how to become a POA in their system, sent in the paperwork, and received a letter back saying it was approved. Great, now how do I access the account? When I call Customer Service they know nothing and refer me to the normal process of having…
Anyone else have their plan changed without them agreeing to it...increasing their bill?
I recently added a line (Christmas present for my son) on Dec 25th. After picking a plan and getting some great discounts (19 year customer), the one time bill was $155.23 with the new bill being $107.87. There were issues getting the phone to send/receive text messages so I spent the next few days with CS trying to get it…
Trade-in credit
Hello, I added a new line in June 2023 at an authorized reseller. I was assured an $800 trade in credit for a new iphone 14 and I even have the new subscriber agreement in writing. However, I noticed I was not receiving a credit for the device. I have called customer service three times in July, October, and December and…
Pending order stuck, unable to configure or change account
I've been stuck with what seems to be a fairly common issue with Fios. "Your order is pending. Thank you for placing your order. Check status. Your curernt plan will be updated in about 5 minutes, and you may then place any additional orders." Clicking on the check status feature takes me back to the Fios home page. I…
Trade in credit problems
I have issues with my trade in. I traded in a device for an Iphone 15 September of 2023, my trade in credits does not reflect on my bill. I spoke with multiple reps and they told me that they will correct this. It is now January of 2024 and the trade in credits are not being reflected on my account yet. I continue on…
Refer a friend code not applied to bill
Recently signed up for Verizon wireless, with four new lines, and ported my number. I went with the unlimited welcome plan, and used a refer a friend promo code. The refer a friend promo code is $15.00 per line and it did not apply to my first bill and it’s not reflecting on my bill estimate for my second bill. I reach out…
Join Verizon Mobile for about 6 months and my bills are still not correctly updated
Being a fios customer for years and switch from AT&T to Verizon last year because of the fios bundle promotion. Finally I am getting signals around my home by another nightmare started...It is very frustrating that my bills are never updated correctly, every time I talked to a sales rep, it is saying they put a notice and…