My Verizon App (MVA)
2 step verification change without my permission.
I purchased a new phone at Verizon. Now the two step verification number has been changed causing loss of access to my Verizon.
Verizon Family app is useless; customer service is time consuming and hopeless
VERIZON family app is supposed to allow you to "Suspend service" for any of the dependents you are paying for. The button is greyed out and doesn't work. Hours of time on the phone produced nothing and no one who could help. Worst customer service ever encountered anywhere in the world. Here's what I experienced: 1) don't…
Payments
I've been trying to make a payment with checking account and cards and nothing. Is anyone having the same issue?
“Manage my Equipment” part of the My Verizon app
I can’t get any info from the “Manage my Equipment” part of the My Verizon app. All I get is the spinning wheel of death with the ironic statement “this will only take a moment” I’ve held on for 3 minutes and the moment never ends. What’s up with that?
Make the mobile app more people savvy
Always speak to a representative to guide you through to find things easier
How do i sign up for free 30
How do i sign up for the 30 day free trial?
What are considered social apps?
The bill says some messaging is social apps. What are they?
Every time I try to sign into Verizon mobile app it keeps asking me to link another account so this account which I don't have so basically is another
I bought a Motorola Verizon phone and when I tried to log into my Verizon app it keeps saying for me to link an Apple phone that I don't have or an account that I don't have with an Apple phone
Call filter
How to turn call filter off all together
My Verizon app
I use the My Verizon App (MVA) on iPhone. It has to be the biggest piece of dog poop app I have ever used from a major provider. xfinity is Miles ahead. Who is creating and writing these apps for Verizon ? First of all, it asks you to set up Face ID EVERY TIME you log in, I’ve tried both setting it up, and hitting the…
Face ID App Access is GONE!!!?!?
Is it just me, or did the option to utilize Face ID for access to the MVA just disappear two updates ago??? The option to turn it on is nowhere in the app profile or settings and it’s definitely no longer in the Face ID settings within my iPhone, so I’m a bit annoyed and perplexed. I now have to re-enter my credentials…
Facial recognition
The My Verizon app is full of issues and many features don’t work as intended or at all. One of my biggest pet peeves with this is that no matter how many times I log in and say yes when asked my facial recognition never turns on. Every single time I log in I am prompted to turn it on and every time I do, I even have…
MVA
When trying to login to MVA, it goes to another screen saying I need to register services. When I click on that and click on by number and also by email it goes right back to the same screen.
Temporarily pause kids phone
Is there a way to pause a phone temporarily for a minor
How to pay our bills
Hello im new here and i just want to ask how we can pay. Our bills
Accessing my Verizon app
* I have a note 20 ultra 5g Verizon and I signed up for free 30 trial.i can't access any features in my Verizon except community forums and gives me opportunity to link services I can't link it because the phone number on the esim they assigned me is recognized as enrolled in Verizon business. Help me. I can log in to my…
Account Ownership Problem
I am still having the problem of my account not recognizing me as the account owner when I am and I'm not able to see any of my billing info or purchase any other items.
Details missing
Does anyone know what happened to the minute details and message details writing the MVA? They were there a few weeks ago and now they are not. They are still on the website though. The image below is from the website, it's no longer in MVA or rather I cannot find it, it could be buried somewhere else. Is this a bug or a…
Where to find or create Account PIN
How can I find my Account PIN. I don't know it but but have to have it to log in to find it.
Billing
When I activated my phone, the lady told me I could pay on the app. But, every time I go into the app to pay, I don't have any option that says "pay bill". How do I pay for my services now?!
eSIM
What does it mean when I download the app and it doesn’t say anywhere about the 30day eSIM trial?
Minute details
Hello I don’t get access to my details pages for calls. I log in - Devices (mine as owner) - Review Usage -Minutes details my Verizon app will not show me the detailed plan only the overall number. this has been going on for 3-4 weeks now.
Account Locked - Disconnected Account
I need to access my service agreement for my device so that my new company will pay it off. I tried signing in and it says my account is locked. It does not allow me to reset the password. Anyway to get that document or to access my account?
Linking services
I was using the prepaid plan but would like to start using an actual Verizon plan but it won’t let me do that until I “link my services” , I can’t find my account or order number, I thought my phone number would be the “Verizon phone number”, but nothing works. I’m currently stuck with no service since it now won’t let me…
Change number
How do I change my phone number
New Customer: can't sign up for prepaid service with eSIM from App
I have an unlocked google pixel 6A I bought new from Google last year and have been using on Google Fi since then. I am trying to switch to a verizon prepaid plan, but when I click through the setup in the app, which appears to be the only way to set up prepaid with eSIM, I get to the page that allows you select a plan and…
Call and message logs aren’t working AGAIN
Why do I always have problems seeing call and msg logs. And then when I do it’s not up to date, it will be a day or two behind! My Verizon app is up to date, but this happens 80% or more of the time! It will say, “there is no call log”, when you know there absolutely is! Frustrating is an understatement, (they made me…
My pay
Says my number isn’t eligible when I go to link my device to the My Verizon app I’m doing this because I want to do automatic payments. The funny thing Is is that they’ll take my payment though 🤬
Cancel You Tube
I received the You Tube Premium as an Extra with my new phone. How do I cancel my subscription
Up to date call/text log
One of the 3 phones on my plan does not have up to date texts/call log on the Verizon app. The other 2 phones, I am able to see current minutes and messages. Anyone else having this issue?