Other Account Discussions
Being asked to return my own router
I have had Verizon Fios for several years now. When Fios was setup many years back, I preferred to use my own Tplink router instead of buying or renting Verizon router. Now I am moving out of my residence and I need to disconnect the service, as Verizon is unavailable at my new residence. As I am going through the online…
Canada /, ZZ
Where does an “Unavailable number” call originate when it originates from Canada /, ZZ?
twisted pair and NID removal
Is there somebody I can contact to remove the old NID and drop line from house to pole? It was installed before Verizon sold me out to Frontier and when I discontinued with Frontier years ago, nobody from either company ever came out to remove it. A tree trimming crew came today to clear trees off the power lines and they…
BIG PRICE INCREASE
Why did my Fios TV Preferred HD price increase $20 this month?
One Verizon ID linked to wrong account
Hi Verizon Community, I am a brand new mobile and Fios customer. After a week and a half, I was worried that my bills were not showing up in the Verizon app, so I called support…and correctly linked my mobile account (which I had not setup yet) to my Fios account. I can now see my mobile bill and details…yay!!! But…I could…
Experience with Verizon's online support
I had an extremely frustrating experience with Verizon's online support today. I’m moving, and unfortunately, Verizon Fios is not available at my new address. As a result, I requested to cancel my existing Fios service and placed an order for Verizon’s 5G Home Internet as a replacement. The first agent successfully placed…
ERROR - Please contact the Verizon Local Business office
When I tri to manage my FIOS account I get the following error. Please contact the Verizon Local Business Office Were sorry we are unable to contrnue your order at this time. Mobile works fine, only the FIOS portion giv es this error
Home offers promised are not available
@VERIZONFIOS When I signed up for Verizon FIOS on 3/26, the 4 'special gifts' offered to induce me to switch from my current ISP included a $100 Verizon gift card and a $200 Verizon gift card. I see the Samsung TV and the Amazon Fire HD, but the gift cards do not show up on my Home Offers page. What can you do to make that…
Verizon Fios Home Internet POA Authorization
How do I submit power of attorney documentation for a Fios Home internet account. All the instructions I can find are for Verizon Wireless. What are the details to get the POA to the Verizon Fios team?
MTN Invalid when trying to update mobile number field on Account
Hello, I've been having problems updating the mobile number on my FIOS account for SMS. I had contacted Verizon support numerous times and each time they said they added the number on my account. The problem I finally found out when speaking to support within the US was that my number kept failing due to MTN invalid…
4 months still waiting for refund
I am about done after 17 years with Verizon. Jan 19 ordered a phone and a watch with a screen protector. Canceled said order as I changed my mind and wanted to wait. Phone and watch were intercepted by Verizon and sent back. February it was confirmed that they got it back and it was being processed back at the warehouse.…
Verizon is driving me nuts
My Fios Setup Has Become a Confusing Mess I’m both a business and residential Fios customer. I have: * Business Fios Internet * Residential Fios TV and phone * Two ONTs, which seems to confuse Verizon every time I need support. Background About 18 years ago, Fios TV wasn’t yet available in my area, so Verizon installed ONT…
I've just about had enough!
Ok, so I could write a short story here on t this subject. But I won't. Simply put, Verizon has become a headache, a joke really, and it's unacceptable. I've been here for a while but that might just change real soon. After countless, literally, conversations with agents working on lowering my ever climbing, way too…
verizon call back service
The verizon fios call back service repeatedly hangs up on you. This has been happening for years. It is hard to believe this isn't intentional at this point and wastes over 30 minutes just to get on the phone with someone.
Verizon Gift Card
Verizon. Im tired of calling you every single day to try to get my $200 gift card I was promised. To charge me every month is so easy but for me to get my $200 is a hassle. I want to spend the money at the Verizon Shop anyway so is going back to you anyways. I've called Fios customer support. I've talked to blackhawk and…
Double charges
Verizon FIOS has been double charging my account for Home Device Protection for 10 months. I do not want the service at all and EVERY month I call, request a refund of the $50 in fees and demand to have the “service” removed. Every month the representative PROMISES me that the issue has been resolved and I won’t have to…
Have not gotten verizon Gift Card
I should have received a Verizon gift card of $200 for signing up with Veriozon Fios. the agent who signed me up mentioned this gift card could be redeemed anytime and would not expire as long as i have FIOS. But that i would have to wait 60 days before having access to this egift card. Today i tried redeeming it and an…
Urgent Assistance Needed: Verizon Account for Elderly Parents
@vzw_customer_support I hold legal Power of Attorney for my parents, but I am unable to manage their Verizon accounts due to impossible demands. I am appealing to you to help me complete this simple, reasonable request:* Cancel service at their former home, and * Transfer their existing landline number to their new…
Fios services down
Services down since Monday just keep getting the run around on when services will be restored . Why pay for a service that I haven’t received since Monday. They say techs and engineers are out I haven’t seen a soul
Verizon Upgrade Requires Access to Non-Verizon Apartments
I received the below email from my condominium property manager. Though I have had no trouble with FIOS in 15 years and like the service, I agree with the property manager. It seems unreasonable on the part of Verizon to require residents who don't use Verizon to install access panels. Has this happened to anyone else? I…
Internet Service!!!
I connected to the Internet on April 18 and worked with Denise V. She was very helpful on the first day of the connection. However, after that, she said she was done with my account. When I received my bill, I saw that she hadn’t completed anything she promised. I didn’t receive my discount, and my name was wrong. I tried…
Fios
How can I sign up for free with my Verizon Fios
Shipping Label
I was waiting for a shipping label to mail back an internet box that was never used. I only received an invoice with no instructions. I’m getting upset cuz this has been going on now for a while. I’ve made multiple trips to Verizon in person and there’s nothing being done. Can someone help please. Shannon
Customer service
Customer service is a joke. My father called them for an issue regarding a business account that was opened without his knowledge. His english isn't great so he went on a sustained explanation to the agent. When speaking to an agent about the issue, they said he had to talk to a Verizon business agent, since it was a…
Haven't gotten my Fios Welcome Gift Card
I've been trying to claim my $50 Fios welcome gift card, but I haven't had any success so far. On March 24, the gift card tile on my Verizon account offer showed "Redeemed", and I received an email the same day saying the gift card would arrive with 7-10 business days. However, it's now well past that time frame and I…
Was sent Fios TV + package but need TV One
Was sent Fios TV + package that I did not order, I want tv one. Have spent hours getting passed around from one department to another constantly repeating myself and getting gaslighted, different story every time I speak to someone different. Always ends in a scheduled call back for the next day which never calls back.…
Return router after downgrading
So I dont know what topic to put this under but here is my situation. I downgraded my fios optic service online and have been ordered to return my equipment to designated location. When I go to return it to a designated Verizon store, the rep there told me that they didnt accept return and asked me to go to a different…
Account with someone else's name and set top box never credited
1) On March 10, 2025, I conatcted customer service to get an issue fixed that I had been trying to get fixed for the past two years. The name on my account has been incorrect and needs to be changed to my name. Customer service reps stated that they would call me back last Friday after 4pm to finalize the change, but I…
Activation ISSUES -Verizon iPhone 16 Pro
I’ve just purchased an iPhone 16 Pro and spent three hours yesterday waiting for an activation of it. I left there when they closed at 5 PM. The rep on the phone said that he would put in a ticket as to why the activation would not go through. Went to the store today sat there another three hours because the previous rep…
Abandoned GTE Utility Pole
There is an abandoned utility pole that is covered with invasive vines that continues to encroach on my property. The pole ID says GTE. GTE was purchased by Verizon. I already contacted TECO, and they confirm that they do not own the pole. I would like to request for it to be removed.