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4 months still waiting for refund
I am about done after 17 years with Verizon. Jan 19 ordered a phone and a watch with a screen protector. Canceled said order as I changed my mind and wanted to wait. Phone and watch were intercepted by Verizon and sent back. February it was confirmed that they got it back and it was being processed back at the warehouse.…
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Verizon is driving me nuts
My Fios Setup Has Become a Confusing Mess I’m both a business and residential Fios customer. I have: * Business Fios Internet * Residential Fios TV and phone * Two ONTs, which seems to confuse Verizon every time I need support. Background About 18 years ago, Fios TV wasn’t yet available in my area, so Verizon installed ONT…
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I've just about had enough!
Ok, so I could write a short story here on t this subject. But I won't. Simply put, Verizon has become a headache, a joke really, and it's unacceptable. I've been here for a while but that might just change real soon. After countless, literally, conversations with agents working on lowering my ever climbing, way too…
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verizon call back service
The verizon fios call back service repeatedly hangs up on you. This has been happening for years. It is hard to believe this isn't intentional at this point and wastes over 30 minutes just to get on the phone with someone.
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Verizon Gift Card
Verizon. Im tired of calling you every single day to try to get my $200 gift card I was promised. To charge me every month is so easy but for me to get my $200 is a hassle. I want to spend the money at the Verizon Shop anyway so is going back to you anyways. I've called Fios customer support. I've talked to blackhawk and…
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Double charges
Verizon FIOS has been double charging my account for Home Device Protection for 10 months. I do not want the service at all and EVERY month I call, request a refund of the $50 in fees and demand to have the “service” removed. Every month the representative PROMISES me that the issue has been resolved and I won’t have to…
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Have not gotten verizon Gift Card
I should have received a Verizon gift card of $200 for signing up with Veriozon Fios. the agent who signed me up mentioned this gift card could be redeemed anytime and would not expire as long as i have FIOS. But that i would have to wait 60 days before having access to this egift card. Today i tried redeeming it and an…
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Urgent Assistance Needed: Verizon Account for Elderly Parents
@vzw_customer_support I hold legal Power of Attorney for my parents, but I am unable to manage their Verizon accounts due to impossible demands. I am appealing to you to help me complete this simple, reasonable request:* Cancel service at their former home, and * Transfer their existing landline number to their new…
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Fios services down
Services down since Monday just keep getting the run around on when services will be restored . Why pay for a service that I haven’t received since Monday. They say techs and engineers are out I haven’t seen a soul
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Verizon Upgrade Requires Access to Non-Verizon Apartments
I received the below email from my condominium property manager. Though I have had no trouble with FIOS in 15 years and like the service, I agree with the property manager. It seems unreasonable on the part of Verizon to require residents who don't use Verizon to install access panels. Has this happened to anyone else? I…
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Internet Service!!!
I connected to the Internet on April 18 and worked with Denise V. She was very helpful on the first day of the connection. However, after that, she said she was done with my account. When I received my bill, I saw that she hadn’t completed anything she promised. I didn’t receive my discount, and my name was wrong. I tried…
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Fios
How can I sign up for free with my Verizon Fios
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Shipping Label
I was waiting for a shipping label to mail back an internet box that was never used. I only received an invoice with no instructions. I’m getting upset cuz this has been going on now for a while. I’ve made multiple trips to Verizon in person and there’s nothing being done. Can someone help please. Shannon
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Customer service
Customer service is a joke. My father called them for an issue regarding a business account that was opened without his knowledge. His english isn't great so he went on a sustained explanation to the agent. When speaking to an agent about the issue, they said he had to talk to a Verizon business agent, since it was a…
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Haven't gotten my Fios Welcome Gift Card
I've been trying to claim my $50 Fios welcome gift card, but I haven't had any success so far. On March 24, the gift card tile on my Verizon account offer showed "Redeemed", and I received an email the same day saying the gift card would arrive with 7-10 business days. However, it's now well past that time frame and I…
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Was sent Fios TV + package but need TV One
Was sent Fios TV + package that I did not order, I want tv one. Have spent hours getting passed around from one department to another constantly repeating myself and getting gaslighted, different story every time I speak to someone different. Always ends in a scheduled call back for the next day which never calls back.…
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Return router after downgrading
So I dont know what topic to put this under but here is my situation. I downgraded my fios optic service online and have been ordered to return my equipment to designated location. When I go to return it to a designated Verizon store, the rep there told me that they didnt accept return and asked me to go to a different…
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Account with someone else's name and set top box never credited
1) On March 10, 2025, I conatcted customer service to get an issue fixed that I had been trying to get fixed for the past two years. The name on my account has been incorrect and needs to be changed to my name. Customer service reps stated that they would call me back last Friday after 4pm to finalize the change, but I…
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Activation ISSUES -Verizon iPhone 16 Pro
I’ve just purchased an iPhone 16 Pro and spent three hours yesterday waiting for an activation of it. I left there when they closed at 5 PM. The rep on the phone said that he would put in a ticket as to why the activation would not go through. Went to the store today sat there another three hours because the previous rep…
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Abandoned GTE Utility Pole
There is an abandoned utility pole that is covered with invasive vines that continues to encroach on my property. The pole ID says GTE. GTE was purchased by Verizon. I already contacted TECO, and they confirm that they do not own the pole. I would like to request for it to be removed.
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Fios order pending
I've had an 'order pending' on my account for several YEARS... I have called about this repeatedly and all people I talked to told me they would take care of that... and it would take time to come off the account... Nothing has changed. CAN WE FINALLY FIX THIS, OR IS THIS JUST HOW YOU KEEP PEOPLE STUCK SO THEY CANNOT…
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disable malicious app installations
So about once a month I'm find apps on my device which I didn't authorize the installation of, how do I stop this.
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Verizon sales Represantative
Congrats Verizon you lost a potential customer!Let me tell you briefly what happened! After hard work day I came to my home and was taking out trash.This Verizon sales guy approached me and started to ask questions about my provider.I'm currently Xfinity customer and happy with my service.I told him nicely I'm not…
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Credit for interrupted services
Dear Verizon, I am writing today to share my disappointment on how you credit your loyal customers. I was only credited $10.81 cents on my account for 3 days of interrupted TV service and the 15+ hours I've spent trouble shooting on my own and on the phone with tech support. I had 3 tech call to fix an installation issue…
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Unable to access account information on the app
I've tried several times to view my account on the my Verizon app and keep getting a message saying encountered a problem try again in a few minutes. Anybody else having issues
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Upgraded to 100/100 internet service - now getting 25/25
Upgraded to 100/100 internet service - now getting 25/25. No one at this company seems to know what they are doing. If you speak with anyone with ANY role at this company, all they want to do is upsell you. Downgraded from cable service to internet only with home phone service. Received a bill with the old amount, internet…
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How do I accelerate an issue to management?
Chat has not been working when "other" issue is selected. The response is try later... It has been like this for days. I have called several times, with repeated transfers on each call, and was assured that I would get a call back to no avail. I even have a ticket number for my issue. The issue is that I had a FIOS…
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Replacement phone
Despite being a dedicated customer for nearly 5 years, Verizon failed to fulfill their promises. They promised to give me a replacement phone but did not do so, giving me the runaround for about a week straight. Nobody knows what's going on because everything is so disorganized. You must keep repeating yourself. Keeping…
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Verizon Not Honoring Promotion Offer (Apple Homepod)
I've received a promotion for a free apple homepod when I signed up for the highest plan. I called several times previously because the homepod offer didn't appear on my account; the specialist assured that it would appear after a set amount of days (65). I still didn't see it, but when I called today, verizon promotions…
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So frustrated
So frustrated with the fios upgrade. Nothing works the same. Can't cast, even my teenagers can't figure it out. At this point, wondering why I even bother. Way more expensive than anything else so what are they giving more than aggravation