Other Account Discussions
Linking Accounts
For 3 days in a row, I've been on the phone, in the Verizon store and on chat and NOBODY has been able to unlink my old disconnected FIOS account from my current Mobile account, so that I can add my New FIOS account. I was transferred to so many different agents and departments. I don't understand why it is so difficult…
Unable to log into Verizon Fios Account
Hi I'm having trouble logging into my Verizon Fios account. I have the login credentials and the password. I'm not having trouble with Verizon taking out my payments from my banking account! I would like to be able to access my Verizon Fios account to update my email address. I've tried to do the forgot / change password…
Customer service
A horrible and frustrating experience with Verizon , Fios , spent hours on the phone with tech and customer service to get no where in my problem and being hung up on twice and no call back . One of my stb box no longer works so now I have to up grade all my boxes . Imagine that working out well. They will not honor my…
Trouble Linking My Service to My Verizon Account
I created an account on Verizon's website to be able to manage my Verizon Wireless Service (Fios) and pay my bill, but every time I try to link it using my "Service Account Number", it says that it is already linked to another account. I have tried to get some help from Verizon customer's service, but they seems more…
Fios tv vs mobile
I’m trying to change my TV package but when I sign in it takes me to my mobile account - there needs to be an easier way to do this
Password changes without any prompting
My password keeps keep changing each month. Has anyone else experienced this? It’s very frustrating because I keep track of all my passwords and I have to change it all the time.
Trouble Receiving $200 Prepaid Visa Gift Card
I’m a new Fios customer and I’m experiencing some issues with the $200 prepaid Visa gift card that was part of my welcome bonus. The status of the gift card shows that it’s processing, but at the bottom, it says it’s on hold due to a past due balance. My bill has been paid for about two weeks already, and it’s been a month…
Account Hold/No Internet
Verizon has the most abysmal customer service that I've ever experienced and their lack of competency is affecting me moving into my new apartment. I created an account over 2 weeks ago to have Fios set up at my new apartment. I was given a date for a technician to come on 7/31 to set it up and no one came. I spoke to a…
Hulu activation
I have had the Disney+ bundle you Verizon for over 2 years. I have NEVER been able to access Hulu. I have spent countless hours on the phone with both Hulu and Verizon, each company blaming the other. Now that I am paying $10/month for this service, I am extremely disappointed in the customer service department’s lack of…
Problem with activating Netflix subscription in the Peacock-Netflix bundle.
I signed up for the Netflix Peacock bundle yesterday and was able to activate my Peacock subscription through the + play website. But the status of my Netflix subscription is still pending and is giving me the message of "We are processing your subscription. Please refresh or check back again to activate". It's been more…
Smart family
Do the other lines become aware when using smart family?
Feedback on customer service
I called yesterday on behalf of my elderly parents who need to get additional cable hookups in other rooms of their home. I spoke with DeAaron who, without a doubt, was one of the most pleasant people I have ever had the pleasure of talking to. He was so polite and helpful. He made suggestions such as asking if they have…
Logging into Fios account always redirects to Wireless account
Every time i try to log in it ALWAYS redirects me to the wireless account which I NEVER intentionally log into. It is the most frustrating thing. I need to edit my payment information and I can't log in. I see others have this same problem. I am not mixing log ins I am not accidentally doing autofill. It mixes the…
2FA Not working
I can’t get the two factor authentication to be enabled on my account. I have callled the support but they have been no help, any ideas?
Fios welcome bonus link
Where do I find the Fios welcome bonus link (referred to in an email received) to see if my Target card is going to be delivered? The email said the Target card would be delivered in 7 to 10 days, but it's been 16 days and nothing yet.
Same issue
So I have had the same issue since March of 2024. I left my internet carrier of over 10 years for this deal and Verizon still has not given me the promotion promised. I’ve talked to multiple people at Verizon including technical support and supervisors and been on multiple 2 hour phone calls trying to resolve the issue.…
Fios App Not Working
Fios APP not working call logs are not update anyone having this issue in the las few day
Password doesn't match Verizon's records
For the past week whenever I try to log into my account with my password, Verizon says my password doesn't match their records. After I reset my password, this new password is good only for one day, then the next day it doesn't match Verizon's records. After resetting again, the new password is good only for one day, and I…
Verizon has incorrect zip code for my address
Verizon has the incorrect zip code on file for my address. I've spoken to 2 different CS reps and been told they can't change it because it comes from USPS, but I verified my address with USPS has the correct zip. How do I get Verizon to fix my zip?
Unable to change plan/phantom pending order
I am unable to change my Home plan and there is a phantom pending order on my account. Chat is not helpful. No one returns calls. This is unacceptable for the money I pay for Home and Wireless. I am getting really angry and about to cancel ALL Verizon services. There are many other services I can choose.
Can I manage Fios in two homes under one account?
I currently have Fios in my primary residence. I would like to add it to a newly purchased second residence. Can I do this under my existing account or do I have to open a second account?
More Fios TV 3.0 & Streaming Device Connection Bundle
I recently upgraded my Fios TV equipment (this was required by Verizon, as old set-top boxes were no longer being serviced), and also increased my home internet service. I am noticing two changes to my bill, and wondering what they mean. I used to have "More Fios TV" at a cost of $90 a month. I am now receiving "More FIOS…
Major Issue: Fios internet disconnected immediately
Please escalate this issue. I scheduled a service disconnection online for June 28th as we will be moving to an area that is not in the service area. I even took a screenshot before submitting. Instead, my Fios was immediately disconnected, and I received notification that my disconnection was set effective June 12th -…
Signed in as guest
I just got Fios internet this Monday, but when I log into my Verizon account it doesn't show I have Fios internet. It says I'm logged in as a guest. I called to see if I could get it fixed but I was told it would eventually appear. I would be willing to wait if I wasn't worried about redeeming the rewards I had gotten from…
Process to move Verizon's line from old utility pole to new utility pole?
There was a new utility pole put in front of our house to replace the old pole. All of the other lines were moved to the new pole except for Verizon's. What's the process to have the lines move to the new pole? We would really like to get the old pole removed, as 2 utility poles and a dug up sidewalk isn't the safest for…
Customer service
I am told there is no way to file a complaint independently of customer service, the dept I want to complain about. Short of filing a complaint at BBB, I want to make it known to Verizon. I was told by 4 people they'd call me back (nope), escalation would email me (nope and I was later told that the escalation dept doesn't…
Removal of old utility box
Hi. We have a very old utility box on our front lawn which I believe is for the old landline phone service. It has been hit by a snowplow at least once I would guess and has some exposed wires. I have to assume it is non-functional and we don’t use the landline service anymore. How can we have this utility box removed?
Fraud department
I went to go order a new phone through Verizon. Everything got approved. They took the money out of my account and then I received an email saying that I need to verify my Identity so i sent in all the documents I asked I sent in My car registration in a bank statement and they still couldn’t verify my identity even though…
Return received but still charged
We purchased a Switch Lite and decided to return it to buy the Switch system. We followed the return instructions using the provided UPS label. UPS shows that the package was delivered to Whiteland IN two days later. Now Verizon is saying it was delivered to the wrong warehouse and I need to make a claim on UPS. The…
No access to my account
Hi, so I just recently got my iPhone and when transferring the data my eSIM got erased before it finished. I tried to put in my cellular manually and using the QR code but to get to the QR code I have to log into my Verizon account however I can’t get to that account it send a verification code to phone number that I don’t…