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Hulu activation
I have had the Disney+ bundle you Verizon for over 2 years. I have NEVER been able to access Hulu. I have spent countless hours on the phone with both Hulu and Verizon, each company blaming the other. Now that I am paying $10/month for this service, I am extremely disappointed in the customer service department’s lack of…
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Problem with activating Netflix subscription in the Peacock-Netflix bundle.
I signed up for the Netflix Peacock bundle yesterday and was able to activate my Peacock subscription through the + play website. But the status of my Netflix subscription is still pending and is giving me the message of "We are processing your subscription. Please refresh or check back again to activate". It's been more…
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Smart family
Do the other lines become aware when using smart family?
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Feedback on customer service
I called yesterday on behalf of my elderly parents who need to get additional cable hookups in other rooms of their home. I spoke with DeAaron who, without a doubt, was one of the most pleasant people I have ever had the pleasure of talking to. He was so polite and helpful. He made suggestions such as asking if they have…
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Logging into Fios account always redirects to Wireless account
Every time i try to log in it ALWAYS redirects me to the wireless account which I NEVER intentionally log into. It is the most frustrating thing. I need to edit my payment information and I can't log in. I see others have this same problem. I am not mixing log ins I am not accidentally doing autofill. It mixes the…
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2FA Not working
I can’t get the two factor authentication to be enabled on my account. I have callled the support but they have been no help, any ideas?
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Fios welcome bonus link
Where do I find the Fios welcome bonus link (referred to in an email received) to see if my Target card is going to be delivered? The email said the Target card would be delivered in 7 to 10 days, but it's been 16 days and nothing yet.
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Same issue
So I have had the same issue since March of 2024. I left my internet carrier of over 10 years for this deal and Verizon still has not given me the promotion promised. I’ve talked to multiple people at Verizon including technical support and supervisors and been on multiple 2 hour phone calls trying to resolve the issue.…
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Fios App Not Working
Fios APP not working call logs are not update anyone having this issue in the las few day
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Password doesn't match Verizon's records
For the past week whenever I try to log into my account with my password, Verizon says my password doesn't match their records. After I reset my password, this new password is good only for one day, then the next day it doesn't match Verizon's records. After resetting again, the new password is good only for one day, and I…
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Verizon has incorrect zip code for my address
Verizon has the incorrect zip code on file for my address. I've spoken to 2 different CS reps and been told they can't change it because it comes from USPS, but I verified my address with USPS has the correct zip. How do I get Verizon to fix my zip?
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Unable to change plan/phantom pending order
I am unable to change my Home plan and there is a phantom pending order on my account. Chat is not helpful. No one returns calls. This is unacceptable for the money I pay for Home and Wireless. I am getting really angry and about to cancel ALL Verizon services. There are many other services I can choose.
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Can I manage Fios in two homes under one account?
I currently have Fios in my primary residence. I would like to add it to a newly purchased second residence. Can I do this under my existing account or do I have to open a second account?
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More Fios TV 3.0 & Streaming Device Connection Bundle
I recently upgraded my Fios TV equipment (this was required by Verizon, as old set-top boxes were no longer being serviced), and also increased my home internet service. I am noticing two changes to my bill, and wondering what they mean. I used to have "More Fios TV" at a cost of $90 a month. I am now receiving "More FIOS…
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Major Issue: Fios internet disconnected immediately
Please escalate this issue. I scheduled a service disconnection online for June 28th as we will be moving to an area that is not in the service area. I even took a screenshot before submitting. Instead, my Fios was immediately disconnected, and I received notification that my disconnection was set effective June 12th -…
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Signed in as guest
I just got Fios internet this Monday, but when I log into my Verizon account it doesn't show I have Fios internet. It says I'm logged in as a guest. I called to see if I could get it fixed but I was told it would eventually appear. I would be willing to wait if I wasn't worried about redeeming the rewards I had gotten from…
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Process to move Verizon's line from old utility pole to new utility pole?
There was a new utility pole put in front of our house to replace the old pole. All of the other lines were moved to the new pole except for Verizon's. What's the process to have the lines move to the new pole? We would really like to get the old pole removed, as 2 utility poles and a dug up sidewalk isn't the safest for…
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Customer service
I am told there is no way to file a complaint independently of customer service, the dept I want to complain about. Short of filing a complaint at BBB, I want to make it known to Verizon. I was told by 4 people they'd call me back (nope), escalation would email me (nope and I was later told that the escalation dept doesn't…
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Removal of old utility box
Hi. We have a very old utility box on our front lawn which I believe is for the old landline phone service. It has been hit by a snowplow at least once I would guess and has some exposed wires. I have to assume it is non-functional and we don’t use the landline service anymore. How can we have this utility box removed?
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Fraud department
I went to go order a new phone through Verizon. Everything got approved. They took the money out of my account and then I received an email saying that I need to verify my Identity so i sent in all the documents I asked I sent in My car registration in a bank statement and they still couldn’t verify my identity even though…
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Return received but still charged
We purchased a Switch Lite and decided to return it to buy the Switch system. We followed the return instructions using the provided UPS label. UPS shows that the package was delivered to Whiteland IN two days later. Now Verizon is saying it was delivered to the wrong warehouse and I need to make a claim on UPS. The…
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No access to my account
Hi, so I just recently got my iPhone and when transferring the data my eSIM got erased before it finished. I tried to put in my cellular manually and using the QR code but to get to the QR code I have to log into my Verizon account however I can’t get to that account it send a verification code to phone number that I don’t…
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Am I the only one with FiOS dropping every night for over 2 months
In 2 months we've had the router replaced, an extender added, some new coax line and connector (from the main wall to the splitter to the tivo), 3 different cable card tivo boxes, 5 different cable cards, an attenuator added, an ont box replacement, ont power box replacement and 4 technician visits and we are still having…
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Unlink old Home/Fios account from Mobile/Wireless Account so I can add my new Home/Fios account
I’ve talked to several agents and spent hours with this issue…There was a Fios account pair with my mobile account years ago. I had moved and switched service providers and canceled the Fios service. I recently moved to an area with Fios and was told I could not activate the old account and a new one would get set up ($99…
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Digging in my yard
Verizon has flags along the side of my front yard with a cable laying across it. They do not have an easement there and have never contacted me. I do not want them to dig there. There are several pipes running right along there. Who can I contact??
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FIOS TV Home - Verizon Stream Box
I received a Verizon Stream Box when I switched to Verizon Fios Internet and TV about three years ago. I have recently set up the stream box again for use after checking it out initially, but not really having need to use it. I loaded the FIOS TV Home app for viewing my Fios TV channels on the box, but when trying to use…
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customer service
For about 3 weeks now I have not been able to use my phone without WiFi. If my WiFi goes out my phone is useless I cannot text, use safari, or any other app. Now because I’m a stay at home mom and pregnant I decided ok I’m usually always home and have WiFi now yesterday there was a power outage leaving me with no WiFi I…
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Unable to link account to Verizon account number
Keep trying to redeem offer from Verizon, but it keeps asking to connect account number with account I created. When putting in my account number, it keeps saying try again later. It's been 3 days at this point with this error appearing. I keep trying to chat with Verizon but it appears the actual chat is broken all the…
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Wondering how to get in touch with someone about my repair experience
I've had a particularly difficult experience with getting my internet fixed recently. Essentially, it has been down for almost a week, with very little communication directly from Verizon, and no one has come out to check my broken ONT even though I sent a picture of it filled with water. I've also had multiple issues with…
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Outside cable box cover left unfastened / open
My outside cable box was left open / unbolted following a recent visit by a tech to upgrade my internet. I cannot get it re-closed / reattached myself and the main bolt is missing. I would like to have a Verizon tech come out and re-close the cover (or possibly even remove the box if all the cable hookups are old)