Other Account Discussions
Customer service
I’d take a little bit slower mobile service with great customer care any day. Going back to AT&T
HOW DO I GET A SUPERVISOR
I WANT A SUPERVISOR TO CONTACT ME!!!! I DO NOT WANT TO BE BOUNCED AROUND ANY MORE!!! I'VE BEEN ON TO THREE STORES, CALLED TWICE - ONCE FOR TWO HOURS AND ANOTHER FOR 45 MINUTES AND WAS DISCONNECTED TWICE. I AM TRYING TO TRANSFER MY PHONE TO MY ACCOUNT, BUT INSTEAD, THEY TRANSFERRED ALL OF MY FATHER'S PHONE LINES TO MY…
Phishing?
Is this email address legit? [email address removed per the Verizon Terms of Service]
Return Equipment NOT Sending Return Box/Label
So I moved in April and did the right thing and informed Verizon that their Verizon 5G Home Internet would not be working at my address. The first rep, canceled and said she mailed the return box to the old address that was never received. I called a second time and requested another return box.... AGAIN this person sent…
Account
It will not let me make an account cause the cashier set it up and I don't know the information.
Unable to reset password
I am unable to reset my password on my account, I put in the pin and get the app notification on my phone to validate it's me, but the app takes me to a "content is not available" error. I also tried it on desktop and get this error when clicking on "reset password" If someone from Verizon could help reset my password for…
xbox gift card
Today is the day I could redeem the Xbox gift card offer of $50 for ordering Fios 1 gig, it disappeared from pending and didn’t show up in ready.
Phone activation and transfer
I purchased a new iPhone through Verizon and have been trying to transfer my fiancé’s number from her parent's account to this new phone for weeks. After daily calls to Verizon support, and multiple visits to different Verizon stores we are precisely nowhere. Yes, we watched the transfer account responsibility video in the…
Order cancelled but Verizon refuse refund
I placed an order for a phone in November 2023 and prepaid nearly $400 for the taxes. However, Verizon shipped to the wrong address. I canceled the order, but the refund for the taxes never came through. No matter how many times I contact customer service, I get the same response - they say they can't do anything and I…
Unlink Old HOME/Fios Account from MOBILE/Wireless Account
I have wasted COUNTLESS hours being transferred back and forth between wireless and Fios customer service trying to resolve this issue. Yet, it still persist after more than 2 years. I need to unlink an old Fios account from my current mobile account. There is no option to do this online, even though the old Fios account…
Upgrade Choices
Hello, I am looking to see what options I can get for upgrades. I have a bit of an issue because when we got our current phones they were under a promotional event where eligible devices were $800 in trade in credit. So we upgraded our phone plan, and to 2 s23's. An traded in our S21's. The issue is the agent in store lied…
Fraud dept
The CEO need to understand what the issue is down below. Not surprising call center is overseas and they handle fraud cases? What do overseas rep understand about fraud in the US? This is by far the most hilarious process I've seen in my life! I was going to move my service from T-Mobile to VZW. Process my application…
App/611
Verizon Chat made it relatively easy to report lost/stolen cell phone and deactivate lost number . I did not give a 5 because chat was not understanding my input so I called the 611 number for further assistance. The 611 automated assistance was a 5
Switched my plan and charged me to upgrade
Went to a Verizon store to replace a phone. Was told would not receive a upgrade fee and Verizon had a waive upgrade fee deal. I didn't get charged that day but it was put on my next phone bill and they changed my plan on that phone which I did not authorize. Now I have been with Verizon for over 17 years you would think…
Amazing customer service
I just got off the phone with Mark from Verizon customer service. He was the best rep I've ever talked with in my life. He solved my billing problem. He was professional while asking important questions. And he did it all with kindness. He was amazing. I wish I could always call him with any of my problems.
Disney bundle associated with wrong Disney acct?
I've had a Disney/Hulu paid subscription directly with Disney/Hulu for a couple of years, with the Disney/Hulu account using the same email as my Verizon account. Activated the Disney Bundle that is included with the "Get More" plan explicitly to a different email account so there would be no confusion - this is meant as…
Netflix Perk for myPlan
Hello! Can somone confirm if the household restrictions exist for customers who have their Netflix account through the Netflix/Max perk that can be added to myPlan accounts? Given that a perk can be shared up to 7 users, and it is not uncommon (or seemingly a requirement) for all lines on a Verizon account to be in the…
"Your changes cannot be saved due to system error. Please try again later" when reporting spam call
Anytime I report a spam caller, I get the following error: "Your changes cannot be saved due to system error. Please try again later." I thought this may be a temporary problem, but I've had the issue for several months. I get this on my phone web browser, my computer web browser, and my work computer web browser, so it's…
Egift card
I switched and brought my own phones to verizon, I received 4 egift cards in my email...when I went to use them, 3 were totally gone and one kept says invalid number...I can tell you that I have went round and round with customer service and sat on hold for countless hours...they kept saying they would replace them until…
Plan is not as described
They offered me a promotion for Christmas for a $200 amazon gift card and they were going to reduce my bill from $55 with xfinity to $30 a month. No contract, no fees. Well I was given a contract that if I left Verizon I would owe the $200 back for the gift card so it actually is a contract. Second I was charged an…
Unable to buy verizon phone via samsung.com
Hello, I am trying to buy a Verizon phone via samsung.com. The Samsung website allows buyers to finance the new phone via Verizon. However, when I attempt to do the credit check for Verizon (again via samsung.com), I receive an error message. I enter my Verizon login and password, and receive the error "We are sorry but…
Persistent Login Issue with No Resolution - Need Help!
Hello, I am experiencing a frustrating issue trying to access my Verizon account online. Despite verifying that my account credentials are correct, I consistently encounter an error message every time I attempt to log in: "We are unable to process your login request at this time. Please try again later. We are sorry for…
How to change email notifications
Does anyone know how to change email notifications? I receive daily smartphone activity for my kids phones. They are now 20 and I no longer with to receive. I have contacted Verizon directly and they were unable to help. Thank you
Account locked after verification
I am trying to log into my Verizon account via the internet on my laptop. After I enter my username and password, it sends a verification text to my phone. I click on "allow," and on my phone, it indicates it was successful. But on my laptop, it then locked me out and said that I needed to reset my password. Help?
Canceling contract for parent with dementia
My mother in law has dementia and does not remember her pin or other info necessary to cancel her account. My husband has taken her to the store and has been given the run-around a couple of times. Last time they were told that she needs to show her ID. She does not know where her license or passport is. She is being…
Military and Stranded Without Service
I'm active duty military and suspended my service for a deployment. I'm trying to travel home, and need my service turned back on so I can stay in touch with people. I can't log into MyVerizon because it requires a verification code that I can't receive because I can't get text messages. When I posted about this problem,…
$200 gift card not valid
I added a line to my account and purchased a new iPhone. I was eligible for a promotion of receiving a $200 Verizon gift card. It showed up in my order that it was going to be sent with the phone. When I received the phone there was also a physical Verizon gift card in box. I have tried to check balance on this card and…
Sent to collection
Hello, I got home internet online, after delivery I decided to cancel and returned the device without activating it. I proceed to cancel, no charges cause I was within the time; however, they could not send me a label due to a system issue so I was instructed to go to a corporate store, after 4 calls at home, 3 calls on…
rebates-Nintendo/Target w/ LTE Internet
I need an update on rebate tickets below. At the point of sale in March, I was apparently put on an incorrect plan. The plan has been corrected now. I would like both rebates fulfilled. Verizon Msg: Your reference number is 224527294 TARGET GIFT CARD Verizon Msg: YOUR REFERENCE NUMBER IS 224527106 NINTENDO SWITCH
50 dollar target gift card
I recently had home internet installed and so far have paid 2 bills. Still waiting for email about target gift card for 50 dollars. When can I expect it?