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Canceling contract for parent with dementia
My mother in law has dementia and does not remember her pin or other info necessary to cancel her account. My husband has taken her to the store and has been given the run-around a couple of times. Last time they were told that she needs to show her ID. She does not know where her license or passport is. She is being…
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Military and Stranded Without Service
I'm active duty military and suspended my service for a deployment. I'm trying to travel home, and need my service turned back on so I can stay in touch with people. I can't log into MyVerizon because it requires a verification code that I can't receive because I can't get text messages. When I posted about this problem,…
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$200 gift card not valid
I added a line to my account and purchased a new iPhone. I was eligible for a promotion of receiving a $200 Verizon gift card. It showed up in my order that it was going to be sent with the phone. When I received the phone there was also a physical Verizon gift card in box. I have tried to check balance on this card and…
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Sent to collection
Hello, I got home internet online, after delivery I decided to cancel and returned the device without activating it. I proceed to cancel, no charges cause I was within the time; however, they could not send me a label due to a system issue so I was instructed to go to a corporate store, after 4 calls at home, 3 calls on…
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rebates-Nintendo/Target w/ LTE Internet
I need an update on rebate tickets below. At the point of sale in March, I was apparently put on an incorrect plan. The plan has been corrected now. I would like both rebates fulfilled. Verizon Msg: Your reference number is 224527294 TARGET GIFT CARD Verizon Msg: YOUR REFERENCE NUMBER IS 224527106 NINTENDO SWITCH
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50 dollar target gift card
I recently had home internet installed and so far have paid 2 bills. Still waiting for email about target gift card for 50 dollars. When can I expect it?
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trying to activate replacement SIM card
I recently had to get a new SIM card for my iPhone, my original one was damaged. But now I still can't activate my SIM card because I forgot my Verizon account PIN number. I've spoken to Verizon employees and went to the store and they were pretty much powerless to help me. Is there any way I can get the verification sent…
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Verizon Debt
I’ve had verizon since they bought out Alltel. A little more than a year ago I lost my job in pursuit of a career I’ve always wanted. Unfortunately, that career I’ve always wanted took 3 months to get me hired on and started. I love my job now. Verizon, worked with me when I struggled without a job. I struggled to keep my…
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Win-back blues
I'm sharing the following in hopes that it might help others who find themselves in a similar predicament. In February of this year, I was presented with an offer from AT&T that was too good to pass up and I switched from Verizon. It didn't work out with the other AT&T - despite cutting my monthly bill in half, they didn't…
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Ongoing Issues with Verizon Business Account and Request for Phone Return
I am writing to address several issues experienced since switching to Verizon's business plan. Key Issues: * Account Management: * It took 3-4 months to enable my team to manage their billing and accounts, despite repeated assurances that this was possible. I spent hours on the phone and in-store, making over 20 visits,…
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Struggling signing in on the Verizon app
"Oops. Looks like something went wrong. Come back later to complete your request." this is the error message trying to setup and login into the app I've tried many devices and times of days. I went in and showed someone at the store location i bought my phone from and he said to update my phone and it'll likely fix it.…
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Phone Upgrade
I just spent nearly two hours in online chat, unsuccessfully trying to resolve an upgrade issue. My Verizon presented me with an offer to upgrade my Samsung A50 to an S24+ . . . FREE. Attempting to follow through with that, I'm presented with a charge of $120+, plus $5.55/mo for the phone price difference. Excuse me, but…
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Tried adding watch device to my existing plan - received notice to see a Verizon Store associate
I tried to add a device (watch) by myself online using the information to do so. I got as far as adding the line to my cart where it showed $0 due today, then $7.50 (50% off $15) each month by sharing with my existing phone plan. I then selected through 3 agreements only to receive a message that this was unavailable and…
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Unlink Inactive Fios from Mobile Account
Hi, I have an inactive Fios account linked to my mobile account and I would like to replace it with my current Fios account. I have seen others with this issue and it appears it was resolved by a Verizon rep reaching out to assist. Thank you
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mimimum term service contract fee for subsidized phones
Initially thrilled to snag an iPhone 13 mini for what seemed like a steal at $149.99 through Verizon, my excitement quickly turned sour as hidden fees began to surface. Amidst the joy of scoring a $599.99 device at a fraction of the cost, the shadowy 'minimum term service contract' emerged, targeted specifically at…
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Verizon customer service
On May 18th, I contacted Verizon's messaging team to request that my phone be unlocked since I was out of the country and deployed. They informed me that the process would take 4-5 days. On May 20th, they requested more information, which I provided. They assured me that my request would be completed soon. On May 26th,…
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Can anyone from Verizon follow through on their promises?
I have had this problem for over two months. Many reps have promised to give me a call back to follow up with my issue but so far, nada. On May 11, I talked to rep Anna, who knew her Verizon return policies regarding Costco. She got an exception for me to return two of the iPhones, while I pay off the remaining 5. Since…
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VERIZON
Subject: Formal Complaint Regarding Unacceptable Sales Practices at Verizon Wireless To Verizon Wireless Customer Service, I am writing to express my extreme dissatisfaction and lodge a formal complaint regarding the unacceptable sales practices I have repeatedly encountered as a Verizon Wireless customer. During multiple…
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Deceased Line
I tried to work something out with Verizon since one of the line on my account belonged to my father that passed away. I explained that I will keep the account open for the reminder of the agreement but have to cancelled the line. Since he still has a device agreement, they just care about that we pay for the reminding…
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Account in someone’s name hit shut off but I want my phone and old phone number back
Hello I had an account with a family member and they let the account go, I was paying them to have my phone and the didn’t pay the bill unbeknownst to me… so I’m thinking everything is great and Al if a sudden no more phone… now I’ve lost my old phone number of 10 years and I no longer can use my phone is there any way I…
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Call Log has stopped
Call log on has stopped showing up since 9:00 am central time. Message log working.
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ACP extension Congressional House Extended?
* Please call house of Representative for update on ACP $30 off internet plan
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Costco CasH Card Not Received
Hi . I did bought for 6 new lines from Costco Verizon kiosk in Sep 2023. Still waiting for costco $250 cash card which was supposed to arrive in Jan 2024. Please help here
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Low Income Verizon Forward & Lifeline
I have been trying to get Verizon to apply my approved Verizon Forward and my Lifeline discounts to my 5g internet account. So far I have been sent in circles and gotten nowhere. One page said set up you internet first which I did but then when I click on the button for the Verizon Forward it wants me to choose a plan…
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Disney Bundle
My shows that it’s included but then it says $18.99 charge per month
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Phone is broken, but no alternate 2FA options when trying to sign in.
I have a Samsung Galaxy A42 that has a smashed screen and it is completely inoperable and unsalvageable. I would like to log into my Verizon account to shop for a new phone. However, any time I try to do so, I am given a verification step that involves sending a code to my (BROKEN) phone. The website gives me no other…
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Get rewarded for every five years of having service
Be nice to get so much off your bill for every like five years of being loyal with that service .I know there's a loyalty discount which I receive but be nice too if they ever did that. Or like 1 percent for every year of service be nice too.
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Voicemail Errors (Two Lines)
Hello, I've been having for several months, voicemail error messages (unable to get/retrieve new voicemail messages for two of my 2 main numbers). I have tried all of the suggested troubleshooting for voicemail issues/errors. Please advise as to any other help with fixing this voicemail issue. Thank you! Kris
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Houston metropolitan area. Delayed device usage in online account records
Delay of account information through our online account. Houston (Texas ) metropolitan area experienced severe weather the evening of Thursday 16 May 2024, a derecho. Wide power outages. Power is not fully restored as of Wed. 22 May 2024. Our online Verizon account, which is usually very good at updating daily data usage,…
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Abroad and unable to log in
My wife and I are in Peru for the next month or so, and I have been attempting to log in to my account only for it to tell me the account is locked and that the password must be updated. When I go to update the password, I get an error window and am unable to get into the account. I'd like to be able to, you know, pay my…