Other Account Discussions
Activity on text messaging
on the Verizon app I look at the usage of text messages. I see a category “Destinations “. Some are MO and others are MT. What does that mean?
NO REFUND KEPT MY MONEY
NO REFUND RETURNED 1_FEDUP!!3:41 am So we were going to switch to verizon with 4 lines and new phones They told us all phones would be delivered the same day, well only one came. I called and then they said the rest will come on a differnt date three of them only one came. Then the rest came 3 weeks later . By that time I…
Verizon customer service manager
How do I get in touch with someone from management???
Deal for existing customers
I wanted to reach out directly before making any decisions, because I’ve recently started exploring other carriers. I’d much rather stay with Verizon, but I need a reason to do so. I’ve been a loyal customer with Verizon for several years and have always kept my account in good standing. Right now, though, I’m in a…
Retrieve old number
How do I go about retrieving my old number I had with Verizon years ago?
Receipt of purchase of phone
Where do I go to get my account/purchase of phone information or receipt? Thank you!!!!
Unexplained/impossible data usage spike ate up data allowance
I have been a Verizon customer for almost 30 years (six with a corporation and the rest with my own business). I currently have a 5GB plan which is more than enough for me since I work mostly from home with Wi-Fi. In those years I have been a customer I have exceeded my plan limit maybe three times, and not by much. I am a…
Porting out
If I port out my main number to my five line account would it close out my whole account?
Not listed as account owner.
I am trying to figure out how to get myself listed as Account Owner instead of Account Member. I am responsible for managing the account and keeping the account paid.
Can i
can we use our Verizon gifts cards towards our Apple Pay?
How do I discontinue being a "lead" on third party Verizon solicitation?
Hi! long time phone customer here, just trying to figure out how to get off the "lead" list of in person knocks on my door. While my community has a no solicitation sign at the entrance, and I also have one on my front door, they keep ringing the bell anyway. Today I accidently answered and your in person dude totally low…
Verizon Mobile Supervisor promised a call back today at a specific time, its been hours!
How do I contact a specific Verizon Mobile Supervisor (perhaps from the loyalty department) who I spoke to at length this week? She promised she'd call me at 10am this morning, and its 12:27.
Address change
I need to change my mailing address on my Verizon account
My iPhone says Carrier Locked -> SIM Locked. How can I unlock this in order to use an eSIM?
My iPhone says Carrier Locked -> SIM Locked. How can I unlock this in order to use an eSIM?
Positive Feedback for a Customer Service Representative
Hi there! It looks like this is the best way to provide positive feedback for a customer service representative. In this hopes that extra appreciate can make its way to the right person: I called Thursday, March 12, 2026 at 11:13AM EDT and had a 14 minute conversation with Elle. Generally, all the customer representatives…
Why offer callback service?
I've been on hold for nearly 20 minutes on my "call back". I've been disconnected TWICE. I'm beyond frustrated. Verizon calls THIS : customer service ' ?
2 Factor ID
It says in the app you can choose two factor ID for each line on the account but only one of my lines is listed as an option, I need to get codes on both my phones.
Is there a Loyalty Department ?
I have been a Verizon client, uninterrupted, for over 30 years. I have always received excellent service through phone and online support. That ended this past week, including today. The bottom line is that I was terminating my 5G Home service, and buying a new iPhone on a long term contract. There were some issues on the…
Trying to reach a "live" person
I've been trying to reach a "live" person this morning. I clicked the callback option on the website, only to receive a message that callback is unavailable. I called in twice and asked the bot my question, was told to hold for a "moment" and was left for over 5 minutes the first time, and 15 the second time, with just…
NEW Locked phone policy
I just upgraded my GS23U to GS26U on a 3 year contract. Expecting to setup a second line using my optimum mobile number. So I find out that on the new phone all sims are locked until the phone is paid off and I cannot activate the optimum line until then. This policy went into effect exactly one month ago. Prior there was…
Faulty iPhone camera, told it would be free with warranty now being charged $325 damage device fee
My iPhone’s front camera stopped working across all apps. I attempted to place a claim through Asurion since I pay for multi-device mobile preotection insurance, but due to no visible physical damage, was told to call Verizon warranty. The lady said I would be receiving a free replacement and this was my best option. One…
Feedback
I've been with Verizon for many year now, get reminding of it every time I have to contact them. I'm grateful for the acknowledgement but I feel like I'm now being let down. I've never had any issue lie this one before, and not sure if it has anything to do with the new technology introduced into today's age or what.…
How to add hulu to a mgr acct?
Disney and verizon apps are not helping me add a Hulu user to a mgr. Been on it for 45 min.
Account
What's my account number?
I have no account owner on my account so I can’t port out a number
Long story short, all of my cell phones on my Verizon account were moved to T-Mobile. I have an iPad and FIOS left with Verizon. Since the main cell number on my Verizon account was ported out to T-Mobile, that is why I believe I don’t have an Account Owner on my account. That is why I believe the iPad on my account is…
Delayed Voicemail Messages
My voicemail messages are consistently delayed, sometimes for days. I have missed some critical messages due to this unacceptable delay. Please help.
Usage
Why is the usage report not syncing up with the phones? Also when I look at a bill where are text messages showing up on the bill?
How do I speak with a manager?
I am helping my sister with a huge problem. She is disabled and on a fixed income. During a sales call from Verizon, she was talked in to signing up for 5G home internet service. When she signed up, Verizon created a dummy phone number to associate with this account and assigned it to her. After a few months, she realized…
Unlink Old HOME/Fios Account from MOBILE/Wireless Account
I have wasted COUNTLESS hours being transferred back and forth between wireless and Fios customer service trying to resolve this issue. Yet, it still persist after more than 2 years. I need to unlink an old Fios account from my current mobile account. There is no option to do this online, even though the old Fios account…
Connect a phone to an existing line
We recently upgraded phone *****. Unfortunately the new phone was burned up in a car accident on 01/24/2026. WWe've got a temporary phone until insurance reimburses phone. How can we set this up?