Other Account Discussions
Egift card
I switched and brought my own phones to verizon, I received 4 egift cards in my email...when I went to use them, 3 were totally gone and one kept says invalid number...I can tell you that I have went round and round with customer service and sat on hold for countless hours...they kept saying they would replace them until…
Plan is not as described
They offered me a promotion for Christmas for a $200 amazon gift card and they were going to reduce my bill from $55 with xfinity to $30 a month. No contract, no fees. Well I was given a contract that if I left Verizon I would owe the $200 back for the gift card so it actually is a contract. Second I was charged an…
Unable to buy verizon phone via samsung.com
Hello, I am trying to buy a Verizon phone via samsung.com. The Samsung website allows buyers to finance the new phone via Verizon. However, when I attempt to do the credit check for Verizon (again via samsung.com), I receive an error message. I enter my Verizon login and password, and receive the error "We are sorry but…
Persistent Login Issue with No Resolution - Need Help!
Hello, I am experiencing a frustrating issue trying to access my Verizon account online. Despite verifying that my account credentials are correct, I consistently encounter an error message every time I attempt to log in: "We are unable to process your login request at this time. Please try again later. We are sorry for…
How to change email notifications
Does anyone know how to change email notifications? I receive daily smartphone activity for my kids phones. They are now 20 and I no longer with to receive. I have contacted Verizon directly and they were unable to help. Thank you
Account locked after verification
I am trying to log into my Verizon account via the internet on my laptop. After I enter my username and password, it sends a verification text to my phone. I click on "allow," and on my phone, it indicates it was successful. But on my laptop, it then locked me out and said that I needed to reset my password. Help?
Canceling contract for parent with dementia
My mother in law has dementia and does not remember her pin or other info necessary to cancel her account. My husband has taken her to the store and has been given the run-around a couple of times. Last time they were told that she needs to show her ID. She does not know where her license or passport is. She is being…
Military and Stranded Without Service
I'm active duty military and suspended my service for a deployment. I'm trying to travel home, and need my service turned back on so I can stay in touch with people. I can't log into MyVerizon because it requires a verification code that I can't receive because I can't get text messages. When I posted about this problem,…
$200 gift card not valid
I added a line to my account and purchased a new iPhone. I was eligible for a promotion of receiving a $200 Verizon gift card. It showed up in my order that it was going to be sent with the phone. When I received the phone there was also a physical Verizon gift card in box. I have tried to check balance on this card and…
Sent to collection
Hello, I got home internet online, after delivery I decided to cancel and returned the device without activating it. I proceed to cancel, no charges cause I was within the time; however, they could not send me a label due to a system issue so I was instructed to go to a corporate store, after 4 calls at home, 3 calls on…
rebates-Nintendo/Target w/ LTE Internet
I need an update on rebate tickets below. At the point of sale in March, I was apparently put on an incorrect plan. The plan has been corrected now. I would like both rebates fulfilled. Verizon Msg: Your reference number is 224527294 TARGET GIFT CARD Verizon Msg: YOUR REFERENCE NUMBER IS 224527106 NINTENDO SWITCH
50 dollar target gift card
I recently had home internet installed and so far have paid 2 bills. Still waiting for email about target gift card for 50 dollars. When can I expect it?
trying to activate replacement SIM card
I recently had to get a new SIM card for my iPhone, my original one was damaged. But now I still can't activate my SIM card because I forgot my Verizon account PIN number. I've spoken to Verizon employees and went to the store and they were pretty much powerless to help me. Is there any way I can get the verification sent…
Verizon Debt
I’ve had verizon since they bought out Alltel. A little more than a year ago I lost my job in pursuit of a career I’ve always wanted. Unfortunately, that career I’ve always wanted took 3 months to get me hired on and started. I love my job now. Verizon, worked with me when I struggled without a job. I struggled to keep my…
Win-back blues
I'm sharing the following in hopes that it might help others who find themselves in a similar predicament. In February of this year, I was presented with an offer from AT&T that was too good to pass up and I switched from Verizon. It didn't work out with the other AT&T - despite cutting my monthly bill in half, they didn't…
Ongoing Issues with Verizon Business Account and Request for Phone Return
I am writing to address several issues experienced since switching to Verizon's business plan. Key Issues: * Account Management: * It took 3-4 months to enable my team to manage their billing and accounts, despite repeated assurances that this was possible. I spent hours on the phone and in-store, making over 20 visits,…
Struggling signing in on the Verizon app
"Oops. Looks like something went wrong. Come back later to complete your request." this is the error message trying to setup and login into the app I've tried many devices and times of days. I went in and showed someone at the store location i bought my phone from and he said to update my phone and it'll likely fix it.…
Phone Upgrade
I just spent nearly two hours in online chat, unsuccessfully trying to resolve an upgrade issue. My Verizon presented me with an offer to upgrade my Samsung A50 to an S24+ . . . FREE. Attempting to follow through with that, I'm presented with a charge of $120+, plus $5.55/mo for the phone price difference. Excuse me, but…
Tried adding watch device to my existing plan - received notice to see a Verizon Store associate
I tried to add a device (watch) by myself online using the information to do so. I got as far as adding the line to my cart where it showed $0 due today, then $7.50 (50% off $15) each month by sharing with my existing phone plan. I then selected through 3 agreements only to receive a message that this was unavailable and…
Unlink Inactive Fios from Mobile Account
Hi, I have an inactive Fios account linked to my mobile account and I would like to replace it with my current Fios account. I have seen others with this issue and it appears it was resolved by a Verizon rep reaching out to assist. Thank you
mimimum term service contract fee for subsidized phones
Initially thrilled to snag an iPhone 13 mini for what seemed like a steal at $149.99 through Verizon, my excitement quickly turned sour as hidden fees began to surface. Amidst the joy of scoring a $599.99 device at a fraction of the cost, the shadowy 'minimum term service contract' emerged, targeted specifically at…
Verizon customer service
On May 18th, I contacted Verizon's messaging team to request that my phone be unlocked since I was out of the country and deployed. They informed me that the process would take 4-5 days. On May 20th, they requested more information, which I provided. They assured me that my request would be completed soon. On May 26th,…
Can anyone from Verizon follow through on their promises?
I have had this problem for over two months. Many reps have promised to give me a call back to follow up with my issue but so far, nada. On May 11, I talked to rep Anna, who knew her Verizon return policies regarding Costco. She got an exception for me to return two of the iPhones, while I pay off the remaining 5. Since…
VERIZON
Subject: Formal Complaint Regarding Unacceptable Sales Practices at Verizon Wireless To Verizon Wireless Customer Service, I am writing to express my extreme dissatisfaction and lodge a formal complaint regarding the unacceptable sales practices I have repeatedly encountered as a Verizon Wireless customer. During multiple…
Deceased Line
I tried to work something out with Verizon since one of the line on my account belonged to my father that passed away. I explained that I will keep the account open for the reminder of the agreement but have to cancelled the line. Since he still has a device agreement, they just care about that we pay for the reminding…
Account in someone’s name hit shut off but I want my phone and old phone number back
Hello I had an account with a family member and they let the account go, I was paying them to have my phone and the didn’t pay the bill unbeknownst to me… so I’m thinking everything is great and Al if a sudden no more phone… now I’ve lost my old phone number of 10 years and I no longer can use my phone is there any way I…
Call Log has stopped
Call log on has stopped showing up since 9:00 am central time. Message log working.
ACP extension Congressional House Extended?
* Please call house of Representative for update on ACP $30 off internet plan
Costco CasH Card Not Received
Hi . I did bought for 6 new lines from Costco Verizon kiosk in Sep 2023. Still waiting for costco $250 cash card which was supposed to arrive in Jan 2024. Please help here
Low Income Verizon Forward & Lifeline
I have been trying to get Verizon to apply my approved Verizon Forward and my Lifeline discounts to my 5g internet account. So far I have been sent in circles and gotten nowhere. One page said set up you internet first which I did but then when I click on the button for the Verizon Forward it wants me to choose a plan…