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Disney Bundle
My shows that it’s included but then it says $18.99 charge per month
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Phone is broken, but no alternate 2FA options when trying to sign in.
I have a Samsung Galaxy A42 that has a smashed screen and it is completely inoperable and unsalvageable. I would like to log into my Verizon account to shop for a new phone. However, any time I try to do so, I am given a verification step that involves sending a code to my (BROKEN) phone. The website gives me no other…
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Get rewarded for every five years of having service
Be nice to get so much off your bill for every like five years of being loyal with that service .I know there's a loyalty discount which I receive but be nice too if they ever did that. Or like 1 percent for every year of service be nice too.
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Voicemail Errors (Two Lines)
Hello, I've been having for several months, voicemail error messages (unable to get/retrieve new voicemail messages for two of my 2 main numbers). I have tried all of the suggested troubleshooting for voicemail issues/errors. Please advise as to any other help with fixing this voicemail issue. Thank you! Kris
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Houston metropolitan area. Delayed device usage in online account records
Delay of account information through our online account. Houston (Texas ) metropolitan area experienced severe weather the evening of Thursday 16 May 2024, a derecho. Wide power outages. Power is not fully restored as of Wed. 22 May 2024. Our online Verizon account, which is usually very good at updating daily data usage,…
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Abroad and unable to log in
My wife and I are in Peru for the next month or so, and I have been attempting to log in to my account only for it to tell me the account is locked and that the password must be updated. When I go to update the password, I get an error window and am unable to get into the account. I'd like to be able to, you know, pay my…
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Verizon blacklisted my IMEI for a device I had active on ATT
I bought a new Samsung 21 UltraS directly from Samsung and activated it on ATT 3 years ago. The phone has been in our continuous possession and this past Sunday, the device was deactived on ATT. When we inquired with ATT we were told that it was blacklisted by Verizon with code 0026. After hours of trying to resolve with…
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Review
I just want to say how incredibly disappointed I am with Verizon as a whole & the humanity of its customer service reps . 12 days post due date my services were suspended -yes I know my bill was late . I tried calling to speak with a rep bc when has that ever been a policy ? In my 3 years of being with Verizon I had never…
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Permanent SMTP delivery error when sending to 35.165.168.89:25 (vrz-sms.mx.a.cloudfilter.net) 552 5.2.0 1.2.3.4 blocked AUP#BL
Hello, i have couple of servers and ip addresses that i use to send email to text but recently, all the ip range in my servers were blocked even the ones i did not use to send email to text. Below is the error response i get Permanent SMTP delivery error when sending to 35.165.168.89:25 (vrz-sms.mx.a.cloudfilter.net) 552…
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New customer
Hello. How do Ii know my account number for my setup
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Insurance provider assurian
I had prepay with verizon and h a d no real issues. Had 2 lines on my account and had the highest packages they had to offer. I use my phonrs to also watch tv in our home. So i was satisfied with them complety. They only messed up my account once and i dont remember now exactly how they gi c ed ot but they did. I was…
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Plan pricing
I started out switching from T-Mobile because their prices kept increasing. There are 2 of us over the age of ,70 on the unlimited plan. Started out at $25 per line 2 years ago, my last payment was $111.++ ad we have never changed anything to our service plan. Have we gotten better service, new phones, a bouquet of…
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Verizon service
My name is Kimberlee an I have only been with Verizon since November, It has been the worst couple of months ever. I left T-Mobile after being there 9 years I decided to try something new an different an it was the worst mistake I ever made. The customer service an policy are ridiculous.
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Fraud hold
Hello I am having problems as well with verizon fraud team I had to go in-store to get my phone due to the fraud team claiming they cannot verify my ID with my drivers license however went to a store they released the hold and I was able to get a phone a couple of days later I decided I wanted to order a new watch to go…
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Please Unlock My Phone
I am traveling in Europe and would like to add an e-Sim. I can't as my phone is currently locked as I bought it in late April and the 60 day policy remains in effect. This was not clearly disclosed to me, as I would have otherwise purchased it form the more honest and straightforward apple store. I will never buy a phone…
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Disney+, is it ad free or not?
In the perks section the description for Disney+ says: Disney+ Premium (No Ads) Monthly Pricing $7.99 for Disney+ Basic (With Ads) So which is it? With or without ads? It jumps back and forth throughout the description. This is confusing and misleading.
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BLOATWARE
What a surprise...AGAIN I install the required update and AGAIN unauthorized games have been installed. EVERY SINGLE TIME THERE IS AN UPDATE THIS IS HAPPENING! I report this every single time, and it has NEVER been addressed. Security issue, and they continue to blame Samsung. Not true. AT&T customers aren't experiencing…
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Military Suspension issue
Dear Verizon, I addressed this erroneously charged balance over a month and I am still receiving this. Please check my records of inquiry since January 2024. I am a military active duty and requested to suspend my service on the date of 29 Jan 2024. Tried it through ID ME over twenty times but ended up with a technical…
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Gateway returns
How can I return Gateway. Considering another provider if this is not resolved.
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Whitelist my company email domain
Emails from my company domain (hosted by MS365) are all Undeliverable to any email @verizon.net. This has actually been an issue for a while, but I hardly ever email to non-corporate emails, but it just started affecting my ability to email my employees at their personal email (as they have requested for certain things). I…
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Contact Us impossible to access
I'm trying to access customer service and I cannot even access the chat. When I go to chat, on my logged in webpage, it asks me to sign it, and then brings me to a buggy website in the chat tab. When I go to schedule a call, the website loads fully in the background, however it is greyed out and has a spinning loading…
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Target $200 Gift Card.
Redeeming Nintendo Switch went through today and received a confirmation email after but nothing happened after I clicked Target $200 gift card redeem button.
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Support Agent Romaine(Like the Lettuce)
ALRIGHT VERIZON… I just spoke with the agent (chat now), named ROMAINE (like the lettuce)🥬 And boy lemme tell you something. My man was kind. He was helpful. He was funny. And above all else, helped me to save money. The man sat and waited while I accomplished the various actions I was required to, ensured I got what I…
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Two $100 Target Giftcards - Redeemed? Uhh no.
We qualified for two $100 Target gift cards when we changed our internet speed and made some other account changes on February 24th, 2024. I logged on to check where the gift cards were because i never received an email about them. When I checked it said that the gift cards were redeemed on February 24th. We did NOT redeem…
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Can't redeem $200 target gift card and Nintendo Switch - tiles gone!
I received 2 emails today to redeem these two offers through the 5G Home Internet. Both emails said to click on the tiles, which are now gone on my account. Speaking to a customer service rep was unproductive. They said they would put in an escalation ticket. I've done this before, they put in a ticket and delete/deny it…
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Password restriction
Verizon is just stupid I'm about to cancel from how dumb this is cuz why is my accepted password so easy and hackable compared to the one I want
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Verizon Gave My Active Number Away
Sunday afternoon and I’m trying to text my daughter in law and get a failure to send. A message stating my iMessage was not activated, but it was. After another family member called me and some random male answered the phone and advised that he purchased a phone through Straight Talk this afternoon and that’s the number he…
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Customer Service Feedback
Reference: support request number ***** Using your online support was frustrating. I was passed off twice and the second time all the rep did was try to sell me other services before sending me a link upon my opening it was not intuitive on how to proceed. I went to a Verizon store for assistance and they resolved the…
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fraud dept wont help me
I just decided to switch to Verizon from Tmobile. I have a trial (1 month) service going on now and decided to order my new phone through then app. I order it and get a confirmation email, had to go through credit dept on the phone to get set up and verified.. said it be here in two days. next day I Geta email saying for…
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Unprofessional
why does Verizon train representatives provide me incorrect and false information and how come Verizon is doing nothing to fix this negligence and these issues because it’s considered unprofessional inappropriate and unacceptable this behavior and decision making in Verizon‘s behalf