Other Account Discussions
Verizon service
My name is Kimberlee an I have only been with Verizon since November, It has been the worst couple of months ever. I left T-Mobile after being there 9 years I decided to try something new an different an it was the worst mistake I ever made. The customer service an policy are ridiculous.
Fraud hold
Hello I am having problems as well with verizon fraud team I had to go in-store to get my phone due to the fraud team claiming they cannot verify my ID with my drivers license however went to a store they released the hold and I was able to get a phone a couple of days later I decided I wanted to order a new watch to go…
Please Unlock My Phone
I am traveling in Europe and would like to add an e-Sim. I can't as my phone is currently locked as I bought it in late April and the 60 day policy remains in effect. This was not clearly disclosed to me, as I would have otherwise purchased it form the more honest and straightforward apple store. I will never buy a phone…
Disney+, is it ad free or not?
In the perks section the description for Disney+ says: Disney+ Premium (No Ads) Monthly Pricing $7.99 for Disney+ Basic (With Ads) So which is it? With or without ads? It jumps back and forth throughout the description. This is confusing and misleading.
BLOATWARE
What a surprise...AGAIN I install the required update and AGAIN unauthorized games have been installed. EVERY SINGLE TIME THERE IS AN UPDATE THIS IS HAPPENING! I report this every single time, and it has NEVER been addressed. Security issue, and they continue to blame Samsung. Not true. AT&T customers aren't experiencing…
Military Suspension issue
Dear Verizon, I addressed this erroneously charged balance over a month and I am still receiving this. Please check my records of inquiry since January 2024. I am a military active duty and requested to suspend my service on the date of 29 Jan 2024. Tried it through ID ME over twenty times but ended up with a technical…
Gateway returns
How can I return Gateway. Considering another provider if this is not resolved.
Whitelist my company email domain
Emails from my company domain (hosted by MS365) are all Undeliverable to any email @verizon.net. This has actually been an issue for a while, but I hardly ever email to non-corporate emails, but it just started affecting my ability to email my employees at their personal email (as they have requested for certain things). I…
Contact Us impossible to access
I'm trying to access customer service and I cannot even access the chat. When I go to chat, on my logged in webpage, it asks me to sign it, and then brings me to a buggy website in the chat tab. When I go to schedule a call, the website loads fully in the background, however it is greyed out and has a spinning loading…
Target $200 Gift Card.
Redeeming Nintendo Switch went through today and received a confirmation email after but nothing happened after I clicked Target $200 gift card redeem button.
Support Agent Romaine(Like the Lettuce)
ALRIGHT VERIZON… I just spoke with the agent (chat now), named ROMAINE (like the lettuce)🥬 And boy lemme tell you something. My man was kind. He was helpful. He was funny. And above all else, helped me to save money. The man sat and waited while I accomplished the various actions I was required to, ensured I got what I…
Two $100 Target Giftcards - Redeemed? Uhh no.
We qualified for two $100 Target gift cards when we changed our internet speed and made some other account changes on February 24th, 2024. I logged on to check where the gift cards were because i never received an email about them. When I checked it said that the gift cards were redeemed on February 24th. We did NOT redeem…
Can't redeem $200 target gift card and Nintendo Switch - tiles gone!
I received 2 emails today to redeem these two offers through the 5G Home Internet. Both emails said to click on the tiles, which are now gone on my account. Speaking to a customer service rep was unproductive. They said they would put in an escalation ticket. I've done this before, they put in a ticket and delete/deny it…
Password restriction
Verizon is just stupid I'm about to cancel from how dumb this is cuz why is my accepted password so easy and hackable compared to the one I want
Verizon Gave My Active Number Away
Sunday afternoon and I’m trying to text my daughter in law and get a failure to send. A message stating my iMessage was not activated, but it was. After another family member called me and some random male answered the phone and advised that he purchased a phone through Straight Talk this afternoon and that’s the number he…
Customer Service Feedback
Reference: support request number ***** Using your online support was frustrating. I was passed off twice and the second time all the rep did was try to sell me other services before sending me a link upon my opening it was not intuitive on how to proceed. I went to a Verizon store for assistance and they resolved the…
fraud dept wont help me
I just decided to switch to Verizon from Tmobile. I have a trial (1 month) service going on now and decided to order my new phone through then app. I order it and get a confirmation email, had to go through credit dept on the phone to get set up and verified.. said it be here in two days. next day I Geta email saying for…
Unprofessional
why does Verizon train representatives provide me incorrect and false information and how come Verizon is doing nothing to fix this negligence and these issues because it’s considered unprofessional inappropriate and unacceptable this behavior and decision making in Verizon‘s behalf
Help find info
I forgot my phone number and account number how do I get it back?
No service
Yall recently started doing home internet in my area and since then I have no service unless I'm on wifi I can't make calls I can't do nothing and it's ridiculous I'm not paying this month's bill on a phone I can't use
How do I know I have completed signing up for the Monthly International plan for my next month's travel?
I have added the International plan for next month, but right now it is not showing up in my account. Does it starts on the day I activate it? How do I know it is ready to go? It is not showing up in my account status right now. Does it automatically start when I call outside the US during the trip? I do not want to find…
SEC+
I’m trying to watch SEC+ games using my free bundle with Verizon. I use the same login as I do for Hulu and is says it is not available with my access. I thought SEC+ was part of ESPN+ access.
CUSTOMER SERVICE
Started Jan. 25 2024 with an equipment claim that 6 weeks of Asurion and Verizon going back and forth about which company is replacing my phone that's #1. I work overnights, so I really depend on chat agents to do my business well 3 months of chatting and I received different information with every agent I spoke to. The…
Access to community forum
I have registered for this forum and posted in the past. The Verizon app does not recognize me as being registered in community. I got here through a browser, but only by chance. Anyone here know how to fix?
Corporate phone number
* Does anybody have the number for corporate, I was completely insulted by Verizon representative through chat due to my disability of being blind *
Cannot access my verizon
Hello, I cannot access my verizon account because I don't have access to my phone number and cannot verify as part of 2 factor authentication. Can I enable email as a method instead? I'm stuck and cannot do anything to access other essential services because of this.
Power of Attorney
My father has had a stroke and is unable to access his account to add me. I have power of attorney. How do I provide documents to gain access to my father’s account. He is living but unable to access it due to damage from his stroke. Please advise. No info available or accessible online.
Disney Bundle Email
I see a few threads for this, but no solution for my situation. I originally activated the Disney bundle with my ex-wife's email. I have disabled the bundle, and when I re-enable the perk, it require me to link it back to her email address. She has an active Disney account/subscription on her email/account, so it is NOT an…
Verizon.com login issue and email address verification
I have 2 issues relating to the My Verizon website on PC. As a note, I am an Account Manager for the Account Holder main account. First, when I log in, I type in the username and password. However, instead of going directly to the site, it will take me to a screen where it sends an authorization text to the Account…
Unable to log-in to account with broken phone / bad sim card
My phone is not working - "no sim" even though there is a sim in it. I attempted to remove and activate an eSim but it requires a QR code that requires two-factor authentication via My Verizon. All push notifications and pins are apparently sent via SMS to my broken phone. I cannot log-in to My Verizon to ask a question…