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Help find info
I forgot my phone number and account number how do I get it back?
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No service
Yall recently started doing home internet in my area and since then I have no service unless I'm on wifi I can't make calls I can't do nothing and it's ridiculous I'm not paying this month's bill on a phone I can't use
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How do I know I have completed signing up for the Monthly International plan for my next month's travel?
I have added the International plan for next month, but right now it is not showing up in my account. Does it starts on the day I activate it? How do I know it is ready to go? It is not showing up in my account status right now. Does it automatically start when I call outside the US during the trip? I do not want to find…
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SEC+
I’m trying to watch SEC+ games using my free bundle with Verizon. I use the same login as I do for Hulu and is says it is not available with my access. I thought SEC+ was part of ESPN+ access.
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CUSTOMER SERVICE
Started Jan. 25 2024 with an equipment claim that 6 weeks of Asurion and Verizon going back and forth about which company is replacing my phone that's #1. I work overnights, so I really depend on chat agents to do my business well 3 months of chatting and I received different information with every agent I spoke to. The…
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Access to community forum
I have registered for this forum and posted in the past. The Verizon app does not recognize me as being registered in community. I got here through a browser, but only by chance. Anyone here know how to fix?
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Corporate phone number
* Does anybody have the number for corporate, I was completely insulted by Verizon representative through chat due to my disability of being blind *
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Cannot access my verizon
Hello, I cannot access my verizon account because I don't have access to my phone number and cannot verify as part of 2 factor authentication. Can I enable email as a method instead? I'm stuck and cannot do anything to access other essential services because of this.
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Power of Attorney
My father has had a stroke and is unable to access his account to add me. I have power of attorney. How do I provide documents to gain access to my father’s account. He is living but unable to access it due to damage from his stroke. Please advise. No info available or accessible online.
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Disney Bundle Email
I see a few threads for this, but no solution for my situation. I originally activated the Disney bundle with my ex-wife's email. I have disabled the bundle, and when I re-enable the perk, it require me to link it back to her email address. She has an active Disney account/subscription on her email/account, so it is NOT an…
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Verizon.com login issue and email address verification
I have 2 issues relating to the My Verizon website on PC. As a note, I am an Account Manager for the Account Holder main account. First, when I log in, I type in the username and password. However, instead of going directly to the site, it will take me to a screen where it sends an authorization text to the Account…
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Unable to log-in to account with broken phone / bad sim card
My phone is not working - "no sim" even though there is a sim in it. I attempted to remove and activate an eSim but it requires a QR code that requires two-factor authentication via My Verizon. All push notifications and pins are apparently sent via SMS to my broken phone. I cannot log-in to My Verizon to ask a question…
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iPhone 15 unlock
Hello I would like to unlock my IPhone 15 eSIM 1&2 mainly 2 here are my number ***** ImeI1=***** IMeI2=***** please and thank you
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Second number on same phone
How do I disconnect my second phone number? I don’t need the service.
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Unable to redeem $200 Verizon Gift Card
Every time I try to redeem my Verizon Gift Card it gives me this error. I've spent hours chatting with support and nothing they try works. Please help.
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Increase in spam after switching to Verizon
I switched to Verizon (from ATT) three weeks ago and now I am receiving an increase in spam. This is 100% real. I literally told someone yesterday about it. Then today a friend called me and said they missed 6 calls from me, and they wanted to know if there was an emergency. I thought maybe I b*tt dialed so I checked my…
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Verizon Mobile Project - Protects you with Refurbished phones?
I am shocked to find out that the Verizon Mobile Protect plan may send you a refurbished phone though the Verizon Mobile protect plan. We spend so much money on these phones and then on top of that spend $17 a month for "protection" and they might send you a refurbished phone as a replacement? That's insane!! Is there…
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Number Change
I put an order in to change my phone number but changed my mind. Will I be able to keep my old number
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Landline - NO Caller ID
My Landline does not have caller ID. I am getting 30-40 messages a week on my home phone VM. The recording sounds like a mechanical sound and it repeats itself. How can I find the number and report it to VZ?
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Can't access account overseas due to 2FA
I need to check my bill and make service changes to my account while traveling internationally but can't access it due to 2FA. The only option available for 2FA is via SMS, which I don't have the ability to use. Is there another way to verify my login and access my account
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Phone numbers on my account
Can't find my other cell phone number or activity
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Monumental Sports Channel Unavailable
My Monumental Sports Channel is no longer available. I know it's still offered because my friends still have it. I don't understand why it is all of the sudden unavailable. My monthly cable bill is very high and I expect to be able to watch a Capitals game.
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Voicemail Recovery after Carrier Switch
Hello, I just switched carriers but didn't think of my saved voicemails. I had a few that are important messages from family from years ago. Is there anyway to get them back? Thanks!
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Account onwership
I opened the account just me and I first logged in as an account member . Now I can't log in as an account owner to make payments.
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Still waiting for Costco Cash card
Hi There, Its been almost 4 months since I added 5 new lines from Costco Kiosk. Still waiting for my $250 per line which was promised at that time. Checked my spam folders etc.. no luck yet. Appreciate someone can follow up on this. Thanks, BK
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Redeem offers
Have a target gift card offer , Verizon gift card offer and a Disney+ offer. The only one that works is the Disney+. I’ve already chatted with guest services and they assured me a gift card link would be emailed to me with in 10 days of our chat. Still nothing and the original links still don’t work. Don’t promise $400 in…
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Amazon Gift Card Promotion
Hello, Does anyone else feel like Verizon is trying to avoid distributing and upholding the promotional Amazon Gift Card from November 2023?? I signed up during that time and when I picked up my router, the employee said the gift card would show up in 2-3 billing cycles. After not receiving it during that time, I contacted…
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Disney Bundle
My momis on my account but she lives in another state. Since I have the Disney + bundle can she have access to watch even though she lives elsewhere?
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Bye after 25 years of service over a monthly $30 discount
This past weekend, I went into my local Verizon store to accomplish two things. 1) to upgrade my daughter’s and mine’s phone and 2) Lower my monthly payment. All I wanted to do was get help with new phones and small monthly discount on my bill, however I could get it. I was told that could happen my moving to a new plan…
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Customer service for a veteran
between my own phone line and as a teen I’ve been with Verizon for 19 years. Now I’m being discriminated against as a veteran and someone with kidney failure. Constantly lied to and exploited. I know I have no voice against this giant company but for the misery I was put through but your company is something I’ll never…